Troubleshooting Stoneware Cracks: Tips for Happy Guests and Future Hosts!

[sarahlegare]

One of my guests (and future hosts! ) at my show last night said her bar pan has a crack in it. It's less than 3 years old, but she doesn't have her receipt. What should I do? Of course I want her happy!

 

[finley1991]

She should call the solution center directly and they will walk her through the process of returning it for a new one. Just give her the 888-OUR-CHEF number and she's good to go!

 

[sarahlegare]

Thanks!! I wasn't sure how involved I should be, I'd much rather she deal with the home office on her own!! What do you think they'll do??

 

[heat123]

Lately, I've had the same problem on like 3 different stones with customers who bought them 1 year or less! Don't know what's up with that!

 

[letscook04]

What I would do is when she has her show give her a new stone.

 

[sfdavis918]

Thanks!! I wasn't sure how involved I should be, I'd much rather she deal with the home office on her own!! What do you think they'll do??

They will most likely have her send it back and then send her a new one. If she were going to do that I would suggest she break it all the way and they will just have her send a piece. Much easier on the shipping!

 

[mistym]

I have had at least 5 stones crack in the past 6 months....I HATE doing returns as well...grrrrrrrr

 

[cpaylor]

I understand not liking to do returns....I have had at least 5 in the 6-9 months. And it has been a variety of pieces, not just the same piece. I don't know if something is going on, but I hope they fixed it.