Troubleshooting Problem with Latch on HO Handle

[cochef]

Is anyone having a problem with the handle staying latched in place. Mine pops up with the least bit of movement. Just thought I would check here before contacting HO.

 

[lt1jane]

it "seems" to latch, but push it a little more, It wil click and truly latch

 

[cochef]

Excuse the previous post - I think I got it to work. Is it supposed to "snap" hard into place? I just couldn't get my finger/thumb down in far enough to really push on it

 

[Nanisu]

Mine pops out all the time, even when latched. Annoying.

 

[flemings99]

Mine pops out all the time, even when latched. Annoying.

Same here!

 

[cochef]

it "seems" to latch, but push it a little more, It wil click and truly latch

Yep - you have to really push on it until it makes a real hard snap sound. If you just push it slightly, it looks like it is latched, but it's not. Try really pushing hard on it. That should do it

 

[Liquid Sky]

I have to use a knife to get enough pressure to snap it into place.
My thumb is not strong enough to lock and unlock it.

 

[wadesgirl]

Yes there are sort of two positions. One is barely on and the second is all the way and will hold the lock in place.

 

[lamarquechef]

Mine pops up too. Even when it is latched all the way, it seem to slide out of place over time. Not good!

 

[annew]

mine too & my blades rusted....

 

[NooraK]

I don't have trouble with the handle, but my lid fits REALLY tightly to the bowl, and I have trouble prying it open sometimes.

 

[CathyP]

I don't have trouble with the handle, but my lid fits REALLY tightly to the bowl, and I have trouble prying it open sometimes.

You might want to call CS. Mine did the same thing and after talking to the Test Kitchen, I got a replacement. So far the new one works great & the lid comes off without any excess effort.

 

[dme.grant]

My lid seems to have the opposite problem, it falls off way too easily IMO. Other than that I love this!!!

 

[NooraK]

You might want to call CS. Mine did the same thing and after talking to the Test Kitchen, I got a replacement. So far the new one works great & the lid comes off without any excess effort.

I've been thinking about doing that. I'm just concerned that I'll now have to pay to send it back...

 

[[email protected]]

I'm sending mine back. They were going to send me a new one when they received the one I sent back. When I explained to them that I really needed it for my shows, they said no problem, they're sending me the new one and THEN I'll return the one I have.....

 

[CathyP]

I've been thinking about doing that. I'm just concerned that I'll now have to pay to send it back...

They sent me a shipping label so I did not have to pay to send it back. My replacement came in a couple of days and the label a few days later. I used the box they shipped the replacement in to send back the original one. All is cost me was some tape! :thumbup:

 

[Orange Chef]

The lid on the one I got with my Spring Samples was tight too. But the one I just got for hosting my own show works perfectly. Good thing because I have a show tomorrow and am making the Fresh Tomato Salsa. I would have hated to be fighting the lid when I'm trying to sell the product! ;-)

 

[Nikki0896]

i called...they sent me a label to send mine back..the lid was hard to get off the mfp...i got a new one and it works like a charm!