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Nanisu said:Mine pops out all the time, even when latched. Annoying.
lt1jane said:it "seems" to latch, but push it a little more, It wil click and truly latch
NooraK said:I don't have trouble with the handle, but my lid fits REALLY tightly to the bowl, and I have trouble prying it open sometimes.
CathyP said:You might want to call CS. Mine did the same thing and after talking to the Test Kitchen, I got a replacement. So far the new one works great & the lid comes off without any excess effort.
NooraK said:I've been thinking about doing that. I'm just concerned that I'll now have to pay to send it back...
If the latch on your HO handle isn't functioning correctly, there are a few steps you can take to troubleshoot the problem.
If the latch on your HO handle won't stay closed, it's likely due to a buildup of food particles or debris. Try cleaning the latch and handle with warm, soapy water and a soft cloth.
If the latch on your HO handle feels loose, try tightening the screw that holds it in place. If the screw is already tight, it's possible that the latch itself is damaged and may need to be replaced.
If the latch on your HO handle is stuck, try gently tapping it with a rubber mallet or using a pair of pliers to loosen it. If this doesn't work, it's best to contact our customer service team for further assistance.
Yes, you can purchase a replacement latch for your HO handle from our website or through our customer service team. Follow the instructions included with the replacement latch to properly install it on your handle.