baychef
Silver Member
- 2,882
So I spoke with a new consultant who is trying to submit her new consultant kit enhancement order. She can't so I looked into why and discovered that she was $34 and some change from being active this month. This month would be her 3rd consecutive month of activity so she would qualify for this.
So she submitted an individual order for $34 and some change bringing her over the $150 mark. She did this yesterday. So today she tries to submit her kit enhancement again and she can't. So she writes a nice note to HO and this is the response:
Thank you for contacting The Pampered Chef. I see you submitted an Individual Order just yesterday that makes you reach the $150.00 minimum sales requirement for the month May. However, to be able to qualify for Kit Enhancement, that order had to be placed in time to allow processing to complete before the end of the month. Unfortunately, processing of your order will not complete until some time during this week, which disqualifies you from ordering a Kit Enhancement order.
Can not find in the literature where this is addressed. And I have written a nice but frustrated note to our sales rep from HO. I have also asked if the kit enhancement month stipulations can be made clearer or if the director can be given a month where this kicks in.
This young lady is frustrated and rightly so. I don't even know what to tell her, but have e-mailed her back telling her that I am flabbergasted (I actually am P.O.'d and I do not mean Post Office either!)
I have shared this with my directors so they can be aware and I will calculate this for new team members as well. Very aggravated.
Ok...rant over...
So she submitted an individual order for $34 and some change bringing her over the $150 mark. She did this yesterday. So today she tries to submit her kit enhancement again and she can't. So she writes a nice note to HO and this is the response:
Thank you for contacting The Pampered Chef. I see you submitted an Individual Order just yesterday that makes you reach the $150.00 minimum sales requirement for the month May. However, to be able to qualify for Kit Enhancement, that order had to be placed in time to allow processing to complete before the end of the month. Unfortunately, processing of your order will not complete until some time during this week, which disqualifies you from ordering a Kit Enhancement order.
Can not find in the literature where this is addressed. And I have written a nice but frustrated note to our sales rep from HO. I have also asked if the kit enhancement month stipulations can be made clearer or if the director can be given a month where this kicks in.
This young lady is frustrated and rightly so. I don't even know what to tell her, but have e-mailed her back telling her that I am flabbergasted (I actually am P.O.'d and I do not mean Post Office either!)
I have shared this with my directors so they can be aware and I will calculate this for new team members as well. Very aggravated.
Ok...rant over...