Shipping & Handling Not Adding on Order

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Discussion Overview

The thread discusses issues related to shipping and handling not being added to order totals in the Pampered Chef Plus (PP+) system. Participants share their experiences and troubleshooting steps related to this problem.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant mentions experiencing a problem where shipping and handling were not included in the total amount during a party.
  • Another participant suggests checking if the host's address is completed, as this could affect the shipping calculation.
  • One participant shares that they encountered a similar issue due to a missing zip code.
  • Another participant confirms that the issue was resolved by entering the correct zip code, reflecting on the tendency to blame the system.
  • A participant, identifying as a mainframe programmer, expresses relief that the issue was figured out.

Areas of Agreement / Disagreement

Views differ on the specific causes of the shipping and handling issue, but there is agreement that missing information, such as the host's address or zip code, can lead to the problem.

Contextual Notes

Participants share personal experiences with the PP+ system and troubleshooting steps taken to resolve the issue.

Who May Find This Useful

Consultants who use the PP+ system and may encounter similar shipping and handling issues could find this discussion relevant.

P
PamperedChefDude
Messages
115
Is anyone else having a problem in PP+ where your shipping & handling isn't adding into the total amount. We took our laptop to a party last night & noticed that it was doing this so I had to calculate by hand. Has the updates reversed something that we need to reset? Thanks for any assistance you can give!

Joe & Diane Schalk
(PamperedChefDude & Dudette):confused:
 
Do you have the host address completed? If you don't have an address for the host, then the shipping doesn't add to the guest orders.
 
  • Thread starter
  • #3
Thanks Ann I'll check that when I get home today. Thought I did but ya never know.:balloon:
 
I have had this happen... the problem was the zip code wasn't in there.
 
  • Thread starter
  • #5
When I got home from work yesterday & checked it you were right...didn't have the zip code entered. Oh, how we're so fast to blame to computer....I should know better, I'm an IT Project Mgr by day Pampered Chef by night.

Thanks for your help!!!!!!

Diane & Joe Schalk:D
 
Noooo--- not a PM! I guess I'll still like you. :) (I've worked with some real doozies in my day job. I'm a mainframe programmer.)

Glad you got it figured out.
 

Frequently Asked Questions

Why is shipping and handling not showing up on my Pampered Chef order?

Shipping and handling may not be displaying on your order if the total amount of your order qualifies for free shipping. Pampered Chef often has promotions that waive shipping fees for orders over a certain amount.

How can I ensure shipping and handling is calculated correctly?

To ensure shipping and handling is calculated correctly, double-check that all items in your cart are eligible for standard shipping. Additionally, make sure you have entered your shipping address accurately, as this can affect shipping costs.

What should I do if I think my order is missing shipping and handling charges?

If you believe your order is missing shipping and handling charges, review your order summary before finalizing the purchase. If you still have concerns, contact Pampered Chef customer service for clarification.

Are there any exceptions to shipping and handling charges?

Yes, certain promotions or special offers may exempt shipping and handling charges. Additionally, some items may have different shipping rates based on size or weight, which could affect the total displayed.

Can I change my order after noticing shipping and handling issues?

Once an order is placed, changes may be limited. However, if you notice an issue with shipping and handling, contact customer service as soon as possible to see if adjustments can be made before the order is processed.

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