Robocalls, Do-No-Call Registry, Postcalls & Pampered Chef

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Discussion Overview

This thread explores the implications of robocall regulations and the Do-Not-Call registry on Pampered Chef consultants, particularly in relation to PostCalls. Participants share their thoughts on whether PostCalls are considered telemarketing or informational calls and discuss their personal experiences with calling guests.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant mentions considering the impact of robocall regulations on their business and questions whether PostCalls are solicitation or informational.
  • Another participant, identifying as a consultant, believes that PostCalls are not the same as telemarketing since they are reminders given by the host.
  • One participant disagrees, stating that calling a number not provided by its owner constitutes an unsolicited call and expresses discomfort with sharing phone numbers.
  • Another participant shares their view that receiving reminder calls is acceptable for those invited to a party and suggests ways to manage phone number sharing.
  • One participant notes their experience with PostCalls, stating they have not received complaints and agree that it differs from telemarketing.

Areas of Agreement / Disagreement

Views differ on whether PostCalls should be classified as telemarketing or informational, with some participants supporting the idea that they are reminders, while others express concerns about unsolicited calls.

Contextual Notes

Participants discuss their personal experiences and perceptions regarding phone calls related to party invitations and reminders, highlighting varying comfort levels with sharing phone numbers.

Who May Find This Useful

Consultants interested in understanding the nuances of calling practices and regulations related to PostCalls may find this discussion relevant.

NooraK
NooraK
Gold Member
Messages
5,854
I saw the following article on CNN today:

Ban on robocalls takes effect on Tuesday - CNN.com

It got me to thinking how any of it may or may not impact us as Pampered Chef Consultants. I don't personally use PostCalls, but have considered looking into it when my business picks up. The article does say that the new ban only applies to telemarketing calls, and "informational" calls are exempt from the rule. It also says that Robocalls to mobile phones are already illegal.

How does this apply with PostCalls? Would you consider your call a solicitation (you are asking them to come to a party to buy something), or "informational" (you're just letting them know about the party)? Does anyone know if their terms say anything about calling cell phones? Is it our responsibility to determine if the number given is a cell phone? I know that solicitation calls to cell phones in general are regulated, but if I put my cell phone down on my credit card as my home phone number, they don't know the difference.

Along the same lines, would we be bound by the do-not-call registry? For the most part, we deal with established customers, so for them it does not apply. But what about those guests who are on your Host's reminder call list?

I suppose I'm being a bit of a devil's advocate here, but I'm curious to know what everyone else thinks (and maybe I'll get KG to parody me :) ).
 
In my mind, post calls are not the same as telemarketers. We are given their number by the host - not randomly calling them. We are just reminding them of the party not trying to sell the something.
 
wadesgirl said:
In my mind, post calls are not the same as telemarketers. We are given their number by the host - not randomly calling them. We are just reminding them of the party not trying to sell the something.
Click to expand...

I must disagree with this assessment. I think that if we are not given a number by the "owner" of that number, and we call it, that's an unsolicited random call. If I received a Post Call reminder about a party that I was planning to attend, it would immediately make me NOT want to attend. I don't like when people pass my number out (with the exception of my customers passing it to other prospective customers) - which is why I don't ask for phone numbers with guest lists.
 
I don't like to give out numbers (or have mine given) to certain types of people...rainbow vaccuum, book salesmen, etc...but I don't think its a problem for DS people when we have been invited to a show. I expect to receive a call to remind me of things I have been invited to. I think the way out of that is to either ask the host not to give out your number or to write on your sales receipt that you do not want to receive calls or emails. I don't call my hosts' guests, but I do ask for numbers of guests...even outside orders. I make sure they know that I will not be calling/emailing them all the time, and that I will not be sharing it with other people...DS consultants...because there are times we need to call people.
 
I've not Post Calls a few times and have not, yet, received a complaint. I agree it's not the same as telemarketing, though, I may forgo mentioning ordering online, and just leave it at the invitation/reminder.

You know, this may be a good question for HO.
 

Frequently Asked Questions

What are robocalls and how do they relate to Pampered Chef?

Robocalls are automated phone calls that deliver a pre-recorded message, often used for telemarketing purposes. In the context of Pampered Chef, these calls may be used by independent consultants to promote products or events. However, it's important for consultants to comply with regulations regarding robocalls to avoid potential legal issues.

What is the National Do Not Call Registry?

The National Do Not Call Registry is a list managed by the Federal Trade Commission (FTC) that allows consumers to opt out of receiving unsolicited telemarketing calls. If you are a Pampered Chef consultant, it's crucial to check this registry before making calls to ensure you are not contacting individuals who have opted out.

Can I call someone who is on the Do Not Call Registry if I have their prior consent?

Yes, if you have obtained prior express consent from an individual, you can call them even if they are on the Do Not Call Registry. This consent must be clear and specific, allowing you to contact them for promotional purposes related to Pampered Chef.

What are postcalls in the context of Pampered Chef?

Postcalls refer to follow-up calls made after an initial contact, such as after a Pampered Chef party or event. These calls can be used to thank attendees, gather feedback, or promote additional products. However, it's essential to respect the preferences of individuals regarding follow-up communications.

How can Pampered Chef consultants ensure compliance with telemarketing laws?

Pampered Chef consultants can ensure compliance by familiarizing themselves with the Telephone Consumer Protection Act (TCPA) and the regulations surrounding robocalls and telemarketing. This includes checking the Do Not Call Registry, obtaining consent before making calls, and maintaining accurate records of communications.

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