I had a customer's check come back last week for the first time. My bank charged me $12 for the returned check AND $33 because it caused my account to go overdrawn. Apparently she had her checks stolen and had to close the account and she thought I had already deposited it.
Does anyone know the rules and or procedures on this? I looked on the back of our receipt and there is nothing about returned checks. I would think that PC would put something on their to protect us. I feel the lady should at least have to pay the $12 fee, but I don't want to call her and she tells me "well there was nothing in writing regarding returned checks" or something like that. Any advice is appreciated.
Does anyone know the rules and or procedures on this? I looked on the back of our receipt and there is nothing about returned checks. I would think that PC would put something on their to protect us. I feel the lady should at least have to pay the $12 fee, but I don't want to call her and she tells me "well there was nothing in writing regarding returned checks" or something like that. Any advice is appreciated.