Recruited Consultant Quits: Is it Ethical to Contact Her Guests for a New Show?

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Discussion Overview

The thread discusses the ethical considerations surrounding a consultant's decision to contact guests from a previous show after the original consultant has become inactive. Participants share their views on whether it is appropriate to reach out to these guests and how to navigate the situation respectfully.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant describes their experience of recruiting a consultant who became inactive and expresses concern about contacting her guests.
  • Another participant suggests that since the original consultant is taking a break, it may be acceptable to follow up with the customers, while also recommending notifying the consultant first.
  • One user mentions that if the original consultant does not respond, it may be reasonable to reach out to the customers directly.
  • Several participants emphasize that if the consultant does not engage with her business, someone else will likely contact the customers, implying that it could be justified for the original recruiter to do so.
  • Another participant shares a similar viewpoint, suggesting that informing customers about the consultant's inactivity could be a straightforward approach.

Areas of Agreement / Disagreement

Views differ on the best approach to contacting the guests, with some participants advocating for direct communication while others suggest seeking permission from the original consultant first. No clear consensus emerges on the ethical implications of contacting the guests.

Contextual Notes

The discussion reflects personal experiences and opinions regarding consultant relationships and customer follow-up in the context of Pampered Chef.

Who May Find This Useful

Consultants navigating similar situations regarding inactive team members and customer engagement may find the perspectives shared in this thread relevant.

Shawnna
Gold Member
Messages
2,372
Okay...I recruited a girl in May. She was all excited about PC, loved the products, wanted to qualify in 30 days. I did a cooking show at her home and she told her guests she was signing and I talked to them about helping her get started and how she would basically be their consultant.

She qualified and then quit because she took a full time teaching job. She has not turned in a show since June. So, I have been sending her emails...newsletters, meeting info, new product info, etc...but she rarely acknowledges that she has received anything...even when I ask her to let me know that she has received the info.

So, here is my question...she has several customers/friends who ordered at her show and held shows for her. Since she obviously is not going to work her business, is it ethical for me to contact the guests that were at her original show...that I did?

I am really wanting to get another show together for the first of Dec. and if they need to order Christmas presents it would help me and them. But, even though we don't have territories...I don't want to step on her toes. I keep hoping she will have a show and get her business going again. I was really wanting to go to Leadership this year, but since she is inactive I won't be able to go.
 
Well, you did the show. So, IMO you are following up with your customers. If it comes up in conversation you could tell the customers that your consultant is taking a break. And, if you want to clear your conscience, this is what I would do. Send her an email saying...

"I haven't been able to connect with you, but out of courtesy, I wanted to run something by you. I am sure your schedule is crazy with your new job, but I just wanted to send you a quick email regarding customers at your (date) show. I know you were planning on having these individuals as your customers, but since it seems like you are taking a break from PC, I would like to follow up with them to make sure they are happy with their products but I don't want to step on your toes when you decide to pick up your business. Please let me know what your feelings are regarding this."
Or something along those lines.
 
I would ask the girl that you recruited if it was ok. If she doesn't respond, then call the customers. Otherwise, maybe she will give you an indication of what she plans to do.
 
If you don't follow up with the customers, someone will so why shouldn't it be you?
 
Yes, try to get the consultant active again, but if she says no or blows you off...call these customers yourself!
 
I would call the customers too. You could just say that Suzy is no longer selling PC, and I wanted to see if you needed anything for the holidays! Or something along those lines.
 

Frequently Asked Questions

Is it ethical to contact a recruited consultant's guests after they quit?

Contacting a recruited consultant's guests can be considered unethical if it violates the trust established by the consultant with their guests. It's important to respect the relationships built and the boundaries set by the previous consultant.

What should I do if I want to reach out to the guests?

If you wish to reach out to the guests, it's best to first consult with the former consultant to gain their perspective and possibly their permission. This approach shows respect for their business and relationships.

Are there any company policies regarding contacting former guests?

Many direct sales companies, including Pampered Chef, have guidelines regarding customer relationships and consultant transitions. It's advisable to review these policies to ensure compliance and maintain ethical standards.

How can I ethically build my own customer base?

To ethically build your customer base, focus on networking and marketing your own shows. Engage with potential customers through social media, community events, and personal connections rather than reaching out to someone else's established guests.

What are the potential consequences of contacting a former consultant's guests?

Contacting a former consultant's guests without permission can lead to negative consequences, such as damaging your reputation, losing potential customers, and possibly facing repercussions from the company. It's crucial to prioritize ethical practices in direct sales.

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