Recall of Garlic Slicers: Did I Miss the Announcement?

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Discussion Overview

This thread discusses the recent recall of Garlic Slicers sold between January 2009 and July 2011, with participants sharing their experiences and concerns regarding the announcement and its implications for consultants and customers.

Discussion Character

  • Anecdotal, Opinion-based, Technical explanation, Debate/contested

Main Points Raised

  • One participant notes that they discovered the recall while checking the back order list, expressing confusion about the lack of a working link for more information.
  • Another participant shares that the Garlic Slicer is one of their best-selling products and expresses concern over the recall.
  • Several users mention receiving emails about the recall, detailing the need to return or dispose of the original Garlic Slicer design.
  • One participant, identifying as a consultant, discusses the ease of processing returns based on previous experiences with other product recalls.
  • Another participant expresses frustration over the sourcing of products from China, citing past issues with other items and calling for more American-made products.
  • Some participants defend the company's practices, stating that a significant portion of products are made in the U.S. and that the recall reflects the company's commitment to quality.
  • One participant highlights the confusion regarding the location of the "Product Alert" tab on the website, seeking clarification on how to assist customers with the recall process.

Areas of Agreement / Disagreement

Views differ regarding the sourcing of products and the implications of the recall. While some participants express frustration, others defend the company's practices and emphasize the importance of quality control.

Contextual Notes

Participants share personal experiences related to the recall and discuss the impact on their businesses and customer relationships.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking for insights on handling the Garlic Slicer recall and understanding community sentiments regarding product sourcing and quality issues.

I never got the email. Can someone forward it to me, please? [email protected]

eta: Thanks for Marci for forwarding me a copy! :)
 
Last edited:
Just a week and a half ago I called to get a slicer replaced because my customer was one of the people who had her blade fall off in her food and her sister found it. The customer sent me an email she was devastated because she loves it. So now I feel funny that they didn't tell me this was in the works because originally bought two so I hope the other wasn't a gift!! Yikes. I that time frame I sold 23 of them. I sell them every time I show it. People love it.
 
Is it ok to fill out that form FOR our customers? I was going to do that for mine but then there is that box at the bottom that you have to check to release the company from liability and I am thinking we cannot speak on behalf of our customers like that. If something happens and someone decided to make a claim, and we filled out the form for our customers, wouldn't that be an issue? I called the people who bought one from me and walked them thru the form and what they were supposed to do, and it took about an hour out of my time total, but I also got 2 shows out of it because of my customer service.
 
I did fill it out for my customer as it is someone I work with. I sent her an e-mail telling her that I had taken care of it and for her to throw the product away. I will talk to her Monday.
 
I would have preferred to do it for my customers and just been done with it but that one thing stopped me. I feel like that is something that they need to do for themselves, because of that "release of liability".
 
I had sent a question to the email listed because I had an additional customer who didn't show on their list and an online order. [the customer had exchanged it and the online orders are being taken care of by HO]At the bottom of the response they said:
If you are processing the request, you will be agreeing to the Claims Agreement on the website (see below). Please advise your guest that by you processing the request, she will be agreeing to that statement and will dispose of their recalled item.

Claims Agreement:

“In exchange for my replacement, I will dispose of (put in the trash) the Garlic Slicer I purchased between January 1, 2009 and July 15, 2011 ("Product"). I understand that I release all claims against The Pampered Chef for use of this Product after the date I submit this request for replacement.”
Click to expand...
 
How do you handle this if folks don't have internet/email? Do you mail them the form so they can send it to HO? Maybe I will email HO, too.
 
I have rec'd NO email to replace my garlic slicer from Head office... Shouldn't I? I went to P# and couldn't bring up the history for garlic slicers to help my customers....HELP!
 

Frequently Asked Questions

What is the recall of Garlic Slicers about?

The recall of Garlic Slicers pertains to a safety issue where certain models may pose a risk of injury due to a defect in the design or manufacturing process. It is important for consumers to be aware of this recall to ensure their safety while using the product.

How can I find out if my Garlic Slicer is affected by the recall?

You can determine if your Garlic Slicer is affected by the recall by checking the model number and production date, which are usually located on the bottom of the slicer. Additionally, you can visit the official Pampered Chef website or contact their customer service for specific details regarding the recall.

What should I do if my Garlic Slicer is part of the recall?

If your Garlic Slicer is part of the recall, you should stop using it immediately and follow the instructions provided by Pampered Chef. This may include returning the product for a refund or replacement, depending on the company's policy regarding the recall.

Did Pampered Chef announce the recall publicly?

Yes, Pampered Chef typically announces recalls through various channels, including their official website, social media platforms, and direct communication with consultants and customers. If you are unsure, it is advisable to check these sources for the latest updates.

What if I missed the recall announcement?

If you missed the recall announcement, it is important to stay informed by regularly checking the Pampered Chef website or subscribing to their newsletters. You can also reach out to their customer service for any updates or information regarding the recall and how it may affect you.

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