Product Replacement: How to Retrieve Lost or Deleted Emails from HO

[cwinter474]

Ok, I lost, deleted, whatever the email I recieved from HO that I need to enclose with the product needing to be replaced.

Is there anyway to look it up? or do I need to call HO?

thanks

Carol

 

[crystalscookingnow]

You'll probably just need to call HO. That would be the easiest way to look it up. Either that, or e-mail the solution center [email protected]. That may take a while though.

 

[pamperedharriet]

I would call HO to get a faster response.

 

[jbdowd0798]

actually as long as you include the reference # and the receipt (if you have it) you should be ok. Its better to have the print out but I've sent ones without it and its never been a big deal (I've forgotten them at home)

 

[pamperedharriet]

actually as long as you include the reference # and the receipt (if you have it) you should be ok. Its better to have the print out but I've sent ones without it and its never been a big deal (I've forgotten them at home)

The e-mail would have listed the reference number which I think she is looking for. That is why I suggested that she call HO to get the number and of course the address to ship it to.

 

[PamperedDor]

Wouldnt the adjustment show up on CC - under shipment information and adjustment link? Its worth a try while on hold with HO...

 

[pamperedharriet]

Very good point, Dor! I think that is an excellent idea and source for the reference number!

 

[jbdowd0798]

Opps sorry Harriet. My bad! Glad you caught onto that.

 

[cwinter474]

Just got a email from HO. They said as long as I wrote the referance number on the box, and attached the number to the item I was returning that I did not need to include the email.

Thanks, for all the responses.

Carol

 

[pamperedharriet]

Opps sorry Harriet. My bad! Glad you caught onto that.

No problem. We all have our moments.

 

[jbdowd0798]

anyone have the address handy?

 

[pamperedharriet]

Here's the address:

The Pampered Chef Ltd.
Return Goods Dept
180 Meadow Rd
Addison, IL 60101-1411

 

[jbdowd0798]

Thanks. I had to check all my papers to find too!

 

[pamperedharriet]

You're welcome, Becky!

BTW, I have it on Avery 8164 labels (6 to a page) with my return address on the upper left, PC's address in the middle and a line with reference number on the labels.

I saved it and keep it in my PC folder in my documents section. This way when I run out of labels or can't find them (lol) I can print off more.