P3 Payment Error: How to Fix Non-Matching Credit Card Expiration Dates

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Discussion Overview

This thread discusses a specific error message related to credit card expiration dates encountered in the P3 system. Participants share their experiences with the issue, including interactions with Tech Support and the implications for submitting orders.

Discussion Character

  • Anecdotal
  • Technical explanation
  • Opinion-based

Main Points Raised

  • One participant describes encountering an error message indicating non-matching expiration dates for credit cards, expressing frustration over the lack of specific information about which card is incorrect.
  • Another participant mentions that they have not yet switched to P3 and are unaware of the issue.
  • One participant suggests checking if the host entered an incorrect expiration date, questioning if the host might have paid for someone else's order.
  • One participant shares that Tech Support confirmed the issue is known and arose from a recent update, noting that it does not prevent submission of shows.
  • Several participants mention that others have reported the same issue, indicating a shared experience within the community.
  • One participant recounts successfully submitting their show despite receiving the warning, noting that the caution sign disappeared upon reopening P3.
  • Another participant shares their communication with Tech Support, which confirmed that the warning can be ignored and will be addressed in a future update.

Areas of Agreement / Disagreement

Participants generally agree that the error message is a known issue and does not hinder the submission process, though individual experiences with the error vary.

Contextual Notes

Participants are discussing a technical issue related to the P3 system, specifically regarding credit card processing and the visibility of card information.

Who May Find This Useful

Consultants using the P3 system may find this discussion relevant, particularly those experiencing similar issues with credit card expiration dates.

P
pamperedlinda
Gold Member
Messages
10,156
Have you ever seen this error message:

"Two or more credit cards with matching account numbers have non-matching expiration dates"

I've never seen this before. And the worst part is, it doesn't tell me which one/s are entered incorrectly. I'm calling all my guests to verify the numbers....arggggg

Oh, it also doesn't give you that message until you are trying to finalize the show!
 
That is a new one. Of course I have switched to P3 yet.
 
check if you entered the wrong expiration date on one---Is it the host maybe--Did she pay for someone's order----?
 
  • Thread starter
  • #4
I just talked to John in Tech Support. This is a known issue and started cropping up when they transmitted the update that changes how much we can see of the card number once we enter it (we can now only see the last 4 digits for those of you who haven't yet enterd a cc#). It won't stop me from submitting and it probably doesn't mean anything.

Whew! I just knew this was going to keep me from getting my new tablecloth.
 
Someone else posted about this issue this morning. Same info from Tech Support.
 
  • Thread starter
  • #6
chefann said:
Someone else posted about this issue this morning. Same info from Tech Support.
Click to expand...
guess I missed that one - would have saved me a few heartbeats!
 
That happened just now to me when finalizing my show to submit. Since it was just a warning and not a deal-breaker, I ignored it. Submitted with no problem and then I closed P3... when I reopened it, the caution sign was gone... go figure!
 
I was the one who had that problem last night and contacted Tech Support this morning...it's on a post called P3 Error Message. I also had emailed them last night and this afternoon got the following response...
"Thank you for contacting The Pampered Chef. You can ignore this warning. It will not prevent you from submitting your show. There will be a future update that will remove this message when not applicable to your show."
Thank goodness! I just wish they had sent out a message like this to ALL consultants, because I know I'm not the only one who had this problem and was calling her customers to re-confirm all of their CC numbers and expiration dates!!!
By the way, after I confirmed the problem with Tech Support, I submitted my show at 1:30 this afternoon...about an hour ago my email came through saying my order has already shipped. At least they are quick on the order processing! :)
 

Frequently Asked Questions

What is the P3 Payment Error related to non-matching credit card expiration dates?

The P3 Payment Error occurs when the expiration date entered for a credit card does not match the date on file with the credit card issuer. This mismatch can prevent the transaction from being processed successfully.

How can I check if my credit card expiration date is correct?

You can check your credit card expiration date by looking at the front of your card, where the month and year are printed. Ensure that you are entering the correct format (MM/YY) when inputting your information in the payment system.

What steps should I take to fix the non-matching expiration date error?

To fix the error, double-check the expiration date you entered against the date on your physical card. If it matches but the error persists, contact your credit card issuer to confirm that the information they have on file is accurate.

What if my credit card has expired?

If your credit card has expired, you will need to obtain a new card from your bank or credit card provider. Once you have the new card, update your payment information in the system with the new expiration date.

Can I use a different payment method if I encounter this error?

Yes, if you are unable to resolve the expiration date issue, you can use a different payment method. Ensure that the new payment method has valid and matching expiration details to avoid further errors.

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