No Payment? Resources for Collection as a Consultant

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Discussion Overview

This thread discusses the challenges faced by Pampered Chef consultants regarding payment collection from customers whose credit cards have been declined. Participants share their personal experiences and various methods they have used or considered for collecting payments.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant describes a situation where a guest's credit card was declined, leading to a loss of payment despite the guest receiving the product.
  • Another participant mentions that consultants must handle the collections process themselves, suggesting local collection companies as an option, albeit with a potential loss of a percentage of the recovered amount.
  • Several users discuss the effectiveness of sending certified letters to prompt payment, with some stating that this approach often leads to successful recovery of funds.
  • One participant shares their intention to send a certified letter with a deadline for payment, indicating a willingness to escalate to small claims court if necessary.
  • Another participant reflects on the emotional aspect of pursuing small amounts, expressing frustration over the situation but also a desire to maintain a professional relationship with the customer.
  • One participant emphasizes their practice of ensuring all payments are cleared before submitting orders, highlighting a proactive approach to avoid such issues.
  • Another participant recounts a personal experience where sending a self-addressed stamped envelope helped in recovering owed money, suggesting that this method may alleviate the stress of direct communication.

Areas of Agreement / Disagreement

Views differ on the best approach to take when dealing with declined payments, with some participants advocating for proactive measures while others share various reactive strategies. No clear consensus emerges on a single effective method.

Contextual Notes

The discussion reflects a range of personal experiences and strategies among consultants, highlighting the variability in handling payment issues within the community.

Who May Find This Useful

Consultants facing similar challenges with payment collection may find the shared experiences and strategies discussed in this thread relevant to their situations.

bbauman07
Gold Member
Messages
1,463
Do we have any resources as consultant to use for collection purposes? There was a guest at a show a few months back, her credit card was declined, to keep my commission from being held up I put it in as a commision adjustment (learned my lesson) Well needless to say she has her product and I have no payment:mad:
 
NopeYou will have to go through the collections process yourself. There should be a local company that will handle the collections for you. Of course, you usually only get 25-50% of the money back after you pay for the collections process...but something is better than nothing!!

Good luck!;)
 
I have read other people talking about sending a certified letter stating that if they do not receive their money, in cash, by xx date then they will be taken to small claims court. they say that usually the letter does the trick to get the money. Good luck!
 
I would send the certified letter and give a date I'd file a charge in small claims court. Then follow thru if she doesn't respond. Make sure you give her several options of how she can deliver the money to you (mail, in person by cash or money order). I haven't had this problem yet (I'm in SS3), but that is what I will do if it happens to me and of course, I'll try my best not to get in that position, but it happens sometimes.

Jeanie
 
$If you do have to take her to court then I think you are entitled to the courts fees as well as recouping the money owed to you for the products.
 
  • Thread starter
  • #6
It just seems like such a waste for $34. But I want and NEED my money. I have tried to tread carefully up to this point because she was a booking lead but now I'm not so sure I would want to do a show for her anyways.
 
I have not had this happen but what I was told to do was send a certified letter stating that they have to pay xx dollard with in 10 days other wise you would report them to the district attorneys office and be able to recover three times the value of the check
FYI:D
 
So, I have a question about this. If a credit card is declined...is my show sent through PP?
 
I've had this happen too. I have made phone calls to the people, of course they never follow thru, but once I send them a self addressed stamped envelope with the amount they owe, that seems to do the trick. Maybe it's the mental stress of having to go to the post office?? I had one lady put me off for 9 months from my phone calls, but once I sent the envelope I had it in a week. Go figure:)

Luckily this doesn't happen too often. and most people make good on it when it does.

good luck,
ange
 
Personally, I have never sent in a show without ALL payments cleared - I don't know these people - no way am I going to lay out $$ for them. If a credit card is declined, it holds up the show. Sally Hostess doesn't want her show held up so if Gladys Guest doesn't give me a valid CC or another form of payment, I call Sally Hostess and ask her if she wants to cancel Gladys' order (which in turn will lower her guest sales and she'll lose some of her free stuff) or if she wants to cover Gladys' amount & deal with Gladys herself...typically theguest gives a valid CC or the hostess covers it for her.
 
  • Thread starter
  • #11
ange13 said:
I've had this happen too. I have made phone calls to the people, of course they never follow thru, but once I send them a self addressed stamped envelope with the amount they owe, that seems to do the trick. Maybe it's the mental stress of having to go to the post office?? I had one lady put me off for 9 months from my phone calls, but once I sent the envelope I had it in a week. Go figure:)

Luckily this doesn't happen too often. and most people make good on it when it does.

good luck,
ange


I'm going to try this one first. I think next time I get a call from HO about a declined credit card, I will let the show stay on hold till I hear back from them or just have the order removed.
 

Frequently Asked Questions

What should I do if a customer hasn't paid for their Pampered Chef order?

If a customer hasn't paid for their order, the first step is to reach out to them directly. Send a friendly reminder via email or text, as they may have simply forgotten. Ensure to include the order details and payment options available.

How can I handle a situation where a customer refuses to pay?

If a customer refuses to pay, try to understand their reasons. Engage in a conversation to see if there are any issues with the product or service. If necessary, refer to your company's policies on unpaid orders and consider escalating the matter to your upline or the company for further guidance.

Are there any resources available for consultants to help with collections?

What steps can I take to prevent payment issues in the future?

When should I consider writing off an unpaid order?

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