cookingwithlove
Gold Member
- 885
This came in from my NED:
After I emailed you last night I also sent an email to Doreen, letting her know about a few things I’d been hearing about, so I wanted to pass on some information that might be helpful to all of you.
There was a concern from someone that a potential consultant trying to sign up couldn’t get passed entering her phone number, so I thought possibly nothing was getting through; here is Doreen’s response:
Agreements are coming in on the new Web. In fact, the first one came in within a couple minutes of the site going live! That being said, there have been a few problems reported. On agreements, for entering phone number, have her do it with just the numbers, and no dashes or parentheses - area code plus the 7 numbers. For example, 6309168637. If that doesn't do it, we need to know.
Regarding shows not being able to be entered, and evites not being able to be sent:
I’m aware of the e-vite situation, which seems to be sporadic, but I think the problem has been identified, which means it can be fixed. What I am puzzled by is what you wrote about some Directors not being able to even add a Show to the new Web site. The only thing I can think of is that perhaps the Director didn’t click the PUBLISH button on the Show page, since that’s the trigger to set it up on the site. We will be more explicit about that in the instructions if necessary!
In another email to me she further said:
1) Ask if they have completed both the Create a Show (which sets up the basic info such as date, host info, etc.), AND the Show Page tab (including clicking the PUBLISH button), which is what sets up the Show on the PWS. I just learned from an ULD that she hadn't done that step which is what tripped her up.
2) Remind them to take the tutorial Tips for Managing Shows in the new Web. It walks them through the steps.
I also asked Doreen if problems persist for an individual, what should they do:
And if they're still having problems, yes, they should definitely write to NewWeb. And if they do need to write, please make sure they include their name and Consultant number, as well as the Show # and host name. That makes it easier for IT to check their specific situation.
Doreen assured me that they will get everything working smoothly. In addition, I also spoke with Jean’s assistant this morning, and she also assured me that they are definitely aware of everything and are working feverishly to get everything resolved. Thanks again for your patience.
After I emailed you last night I also sent an email to Doreen, letting her know about a few things I’d been hearing about, so I wanted to pass on some information that might be helpful to all of you.
There was a concern from someone that a potential consultant trying to sign up couldn’t get passed entering her phone number, so I thought possibly nothing was getting through; here is Doreen’s response:
Agreements are coming in on the new Web. In fact, the first one came in within a couple minutes of the site going live! That being said, there have been a few problems reported. On agreements, for entering phone number, have her do it with just the numbers, and no dashes or parentheses - area code plus the 7 numbers. For example, 6309168637. If that doesn't do it, we need to know.
Regarding shows not being able to be entered, and evites not being able to be sent:
I’m aware of the e-vite situation, which seems to be sporadic, but I think the problem has been identified, which means it can be fixed. What I am puzzled by is what you wrote about some Directors not being able to even add a Show to the new Web site. The only thing I can think of is that perhaps the Director didn’t click the PUBLISH button on the Show page, since that’s the trigger to set it up on the site. We will be more explicit about that in the instructions if necessary!
In another email to me she further said:
1) Ask if they have completed both the Create a Show (which sets up the basic info such as date, host info, etc.), AND the Show Page tab (including clicking the PUBLISH button), which is what sets up the Show on the PWS. I just learned from an ULD that she hadn't done that step which is what tripped her up.
2) Remind them to take the tutorial Tips for Managing Shows in the new Web. It walks them through the steps.
I also asked Doreen if problems persist for an individual, what should they do:
And if they're still having problems, yes, they should definitely write to NewWeb. And if they do need to write, please make sure they include their name and Consultant number, as well as the Show # and host name. That makes it easier for IT to check their specific situation.
Doreen assured me that they will get everything working smoothly. In addition, I also spoke with Jean’s assistant this morning, and she also assured me that they are definitely aware of everything and are working feverishly to get everything resolved. Thanks again for your patience.
