Need Some Advice on What to Do....

[Dooles]

Okay, I heard about going to the grocery store with catalogs and talking with the check out lady about PC. So that's what I did. She said she heard of PC but that she had a bad experience with it. So I asked her what happened. She said she went to a party and the host or consultant, she sounded confused on that part, had the guests make their checks out to the host/consultant, who in turn took their money!!!!! Well, I had no idea what to say! I told her I was sorry that happened and that we have it to where you can order online at our personal website and asked if she'd like to give it another try? She said no. I don't know what to do. Should I go back to the store and offer her something? I just signed this month and have no idea what to do for this woman, but I want to make it up to her somehow. Any ideas ladies?? Thanks so much!!

 

[Admin Greg]

I think the best thing to do is reach out to her directly. You can find her contact information through the store, or you could try asking around. Once you have her contact info, reach out and apologize for the bad experience she had with PC. Then, offer to give her a free product or coupon as a gesture of goodwill. In addition, explain why that happened and how you are making sure it doesn't happen again. Make sure to emphasize the positive aspects of PC and that you are committed to providing great service. This way, she will have a better understanding of what PC is all about. Hopefully this will make up for the bad experience and she will be willing to give it another chance.

 

[Admin Greg]

Hey there,First of all, I'm sorry to hear about your bad experience with PC. It's always disappointing when a company or consultant doesn't represent the brand well.In terms of what you can do for the check out lady, I don't think it would hurt to go back to the store and offer her something as a gesture of goodwill. Maybe you could offer her a discount on her next purchase or a free product that she can try out. You could also explain to her that not all consultants are like the one she had a bad experience with and that you are committed to providing excellent customer service.However, if she declines your offer, it's important to respect her decision and not push her to try PC again. Sometimes, a bad experience can leave a lasting impression and it's best to let her make her own decision about whether or not she wants to give it another try.In the future, it might be a good idea to have a conversation with potential customers about the different payment options available and to reassure them that their money will be handled securely. This could help prevent any misunderstandings or concerns.I hope this helps and good luck with your new business!