My Show Has Ben Put on Hold Now What?

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Discussion Overview

This thread discusses experiences related to handling declined credit card transactions during Pampered Chef shows. Participants share their frustrations and strategies for resolving issues when a customer's payment does not go through.

Discussion Character

  • Anecdotal, Opinion-based, Exploratory

Main Points Raised

  • One participant shares their experience of a catalog show being put on hold due to a declined card and expresses urgency to resolve the issue quickly.
  • Another participant mentions that as long as the issue is resolved by a specific date, commission and promotional points should still apply.
  • Several participants express frustration over customers not checking their card status before placing orders, suggesting that this leads to unnecessary complications.
  • One participant recounts successfully obtaining a new card number from a guest to process an order, indicating proactive measures can help.
  • Another participant describes a similar situation where they waited to resubmit an order until after a customer's payday, highlighting flexibility in handling declined transactions.
  • Some participants note that they have had multiple issues with declined cards and express a growing concern about the frequency of these occurrences.
  • One participant suggests that if a customer cannot provide a valid payment method, they may need to cancel the order to avoid complications with commissions.
  • Another participant mentions the importance of communicating with customers about payment expectations at the time of order submission.
  • One participant raises the idea of contacting the finance department before reaching out to customers when a card is declined, suggesting a procedural approach to resolving issues.

Areas of Agreement / Disagreement

Views differ on how to handle declined transactions, with some participants advocating for immediate cancellation of orders while others suggest waiting for a resolution. No clear consensus emerges on the best approach.

Contextual Notes

Participants share personal experiences and strategies related to managing payment issues during shows, reflecting a range of responses to similar challenges.

Who May Find This Useful

Consultants facing similar issues with declined payments may find the shared experiences and strategies helpful in navigating their own situations.

M
milkangel
Messages
713
i had a catalog show where the guests card was put on hold i called her last night and she said it should work by friday and i do not want to wait till then to get the show going again.. i submitted it on monday at 8pm and found it yesterday was declined being i got it in on monday will they give the the points for the show for redeaming and comision for that in sept? what sould i do?
 
As long as you have it resolved by the date indicated by HO, you'll get commission on it for September and it will count for September promos. That date is usually the 3rd or 4th, but call HO to get the specific date this month.
 
You know what? I'm sorry, but that's crap! The card should work by Friday??
What about NOW? She paid for the order, she must have known it wasn't going to go through. I'd tell her that if she can't give you another card you may have to cancel the order. This wouldn't fly if she was at another "store", why be taken advantage of? Esp if it messes w/ your commission or anything. What was the date they gave you for resolution?
 
I had one put on order last night, however, I was able to call my guest and get a new card number so it will be processed.

I personally think I messed up when I copied the number off the card and I told her that!
 
chefsteph07 said:
You know what? I'm sorry, but that's crap! The card should work by Friday??
What about NOW? She paid for the order, she must have known it wasn't going to go through. I'd tell her that if she can't give you another card you may have to cancel the order. This wouldn't fly if she was at another "store", why be taken advantage of? Esp if it messes w/ your commission or anything. What was the date they gave you for resolution?
Click to expand...

That's true, and I hadn't though of that because I was focused on the question that milkangel specifically asked. If it's a debit card and there will be funds in the account Friday (and she wasn't surprised that it was declined), then the customer KNEW there were insufficient funds. That's theft. It wouldn't fly at a brick and mortar store.

If she cannot get you another card number or cash, you can choose to have the amount of her order debited from your account and have the show shipped to you. Do not give this customer her order until she pays you and payment clears (therefore, preferably cash).
 
I'm glad my response didn't seem harsh...but you know what, I'm SO tired of dealing with this stuff...shows on hold all the time because the customer knew they didn't have the money. It is getting to the point where I dread putting in a card number and cross my fingers that it clears!

I don't mess around anymore, I just call and tell them that if they can't give me another card number right then, I will have no choice but to cancel their order. And I also inform them that it holds up the ENTRE show, so NO ONE gets their orders until theirs is taken care of.
 
  • Thread starter
  • #7
i did talk to her and she did not check it before she had orderd it.
 
She didn't check what?
 
I am also in the same boat, I had two credit card issues with a show this month and going round and round trying to resolve this, this would not happen if they tried to use the card at Walmart or somewhere and it was declined.
 
I recently had a similar situation - I called & left a message & then e-mailed the customer & he did not call or respond to the e-mail. The order did not qualify for the monthly host special & didn't change the host's benefits, so I had h/o remove it from the show and (since I knew he was military & that payday was 4 days away for him), I waited & re-submitted his order several hours after his paycheck hit the bank.If her order does not hurt the host's benefits, you can do the same. Pull her off the show & submit her order by itself later. ;)
 
I had one declined today too. Found out after calling the customer that she had had problems with the card in January or February and they issued her a new card...with a different number! I had the old card number in my files... If it is a "legitimate" error, the customer usually responds pretty fast. Always be sure to tell them that the day you submit it, it will hit their account so be sure to have money there on "so and so date"!
 
Sheila said:
I recently had a similar situation - I called & left a message & then e-mailed the customer & he did not call or respond to the e-mail. The order did not qualify for the monthly host special & didn't change the host's benefits, so I had h/o remove it from the show and (since I knew he was military & that payday was 4 days away for him), I waited & re-submitted his order several hours after his paycheck hit the bank.

If her order does not hurt the host's benefits, you can do the same. Pull her off the show & submit her order by itself later. ;)
Click to expand...

The problem with that for us is that it will cost extra for shipping. For you guys, it doesn't make a difference since everyone pays direct shipping anyway, but for our guests it's not the same. You wouldn't be able to charge the extra cost to the customer without them agreeing to it, and I wouldn't want to pay out of pocket when they're the ones inconveniencing me.
 
When you all get the "declined" message do you call HO FIRST and ask it to be run manually through veriphone in Finance?? Most of the time the card is ok, but just not recognized.
I never call a customer until I have tried the walk it to finance department first.
 

Frequently Asked Questions

What does it mean if my Pampered Chef show has been put on hold?

If your Pampered Chef show has been put on hold, it typically means that there are issues that need to be resolved before the show can proceed. This could be due to a variety of reasons, such as payment processing issues, scheduling conflicts, or missing information from the host or guests.

How can I find out why my show was put on hold?

What steps can I take to get my show back on track?

To get your show back on track, first, communicate with your consultant to understand the reason for the hold. Once you have that information, follow their guidance to resolve any issues. This may involve confirming guest orders, updating payment information, or rescheduling the show.

Will my guests still be able to order if my show is on hold?

If your show is on hold, guests may not be able to place orders until the issue is resolved. It's important to keep your guests informed about the situation and let them know when they can expect to place their orders.

What if I want to cancel my show while it is on hold?

If you decide to cancel your show while it is on hold, you should inform your consultant as soon as possible. They will guide you through the cancellation process and discuss any potential implications, such as refunds or rescheduling options.

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