My Love Hate Relationship With...

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Discussion Overview

The thread explores participants' experiences with leads from the Home Office (HO) and the challenges they face in managing expectations from potential customers. Many share anecdotes about frustrating interactions with leads who have unrealistic demands or lack necessary information about their previous purchases.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes a frustrating interaction with a lead who was unable to provide details about a broken product, leading to a wasted effort.
  • Another participant shares their experience with leads who expect assistance with products they did not purchase from them, comparing it to returning items to a different store.
  • Several users mention that some leads seem to expect special treatment or free services, reflecting on the challenges of managing such expectations.
  • One participant recounts a lengthy conversation with a lead who wanted a specific recipe but had little information to help identify it, resulting in a request for a copy of the recipe without having used the cookbook.
  • Another participant notes that they have had a high number of leads recently but many have not resulted in positive outcomes, expressing a desire for better leads.
  • One consultant reflects on their luck with leads, sharing that they often receive a good number of online orders and have had some success in converting leads into sales.

Areas of Agreement / Disagreement

Views differ among participants regarding the quality and outcomes of leads. While some express frustration with the types of leads they receive, others share more positive experiences, indicating no clear consensus on the overall effectiveness of leads from the Home Office.

Contextual Notes

Participants' experiences vary widely based on their location and the nature of their interactions with leads. Some mention regional differences in lead generation and the challenges of managing customer expectations in direct sales.

Who May Find This Useful

Consultants who encounter similar challenges with leads or are interested in sharing experiences related to customer interactions may find this discussion relevant.

baychef said:
Colleen, for idiots like that, may I suggest a stronger remedy?!?!?!:approve:
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Ann, while I am equal opportunity, isn't a bit early for me to be hitting the bottle? Well, it is the holidays after all! :p
 
finley1991 said:
Ann, while I am equal opportunity, isn't a bit early for me to be hitting the bottle? Well, it is the holidays after all! :p
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I repeat...for IDIOTS like these...LOL!!! Holiday or not, they can drive you to drink!! I mean a REAL reason for us to drink MORE!!:party:
 
  • Thread starter
  • #33
If I get one more person before Christmas who wants a $5 to $10 item but does not want to pay shipping I am going to scream!!!
 
(((hugs))) ladies! We just don't get that many inquiries over here. Sporatic sales, but not many requests for us to contact them. Although one of the TL on my team called super excited a couple of days ago that she got her first one, called back and the girl is wanting to sign! She's happy!!!
 
pcjenni said:
If I get one more person before Christmas who wants a $5 to $10 item but does not want to pay shipping I am going to scream!!!
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Hear ya! Just had another lead - lady wants a measure-all cup as a gift for Christmas...wants me to find one for her since I don't have one on hand. :rolleyes:
Every lead I've had in the past week has been a version of this.
 
I just got one kind of late tonight, so I'll call her tomorrow. I can't WAIT to see what product she wants to purchase 5 days before Christmas!
 
pamperedbecky said:
I just got one kind of late tonight, so I'll call her tomorrow. I can't WAIT to see what product she wants to purchase 5 days before Christmas!
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But it's not too late (maybe). I sent in a show last night and it is already shipped and slated to be delivered tomorrow!!

I have had plenty of leads like you are talking about. I'd rather have the purchaser than the dead lead any day. Of the purchasers though, the ones I hate are the ones where they don't share info because then it's just a carrot dangled that I can't reach. Sure the sale is nice (but I can't believe how many people buy a $6 OR LESS item that way :eek: ) but follow up is key! If I have an email I send a thank you, offer my services, give tips on what they got and tell them that unless they tell me not to I'll add them to my NL. No one has told me not to add them and almost half have come back and at least ordered again.
 
Yes...it is time to think of stocking stuffers! I try to put the word "stocking stuffer" in my shows when using products such as the easy opener and petite bamboo spoons!! But it certtainly does not prevent such orders like these.

Here is a request I had from a former HO lead this past week....
I'd like to order a set of bamboo cooking spoons and the circular stirring spoon with 2 inner circles (what I ordered before I had a rep).

I have e-mailed back that I really need the item numbers and have not heard back!!! Explained how to get the numbers, etc. I think the second item is the Mix and Chop but God only knows which set of cooking spoons she needs!!:confused:
 
bethcooks4u said:
But it's not too late (maybe). I sent in a show last night and it is already shipped and slated to be delivered tomorrow!!

I have had plenty of leads like you are talking about. I'd rather have the purchaser than the dead lead any day. Of the purchasers though, the ones I hate are the ones where they don't share info because then it's just a carrot dangled that I can't reach. Sure the sale is nice (but I can't believe how many people buy a $6 OR LESS item that way :eek: ) but follow up is key! If I have an email I send a thank you, offer my services, give tips on what they got and tell them that unless they tell me not to I'll add them to my NL. No one has told me not to add them and almost half have come back and at least ordered again.
Click to expand...

The ones I've had only want the product if I have it on hand, and they don't have to pay shipping for it. :rolleyes: That's why they are contacting a consultant instead of just ordering it themselves.
 
bethcooks4u said:
But it's not too late (maybe). I sent in a show last night and it is already shipped and slated to be delivered tomorrow!!
Click to expand...
I submitted my surprise catalog show this morning around 10am and it's showing that it shipped today! WAHOO!!!!!! :D
 
That's great news!!! :)
 
Ann,
I would think it was the Mix and Masher
 
She must have changed her mind...I have not heard back from her. I have done the "guess what they mean" thing before and I have gotten burned by the exchanges!
 
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