HO Leads!!! I got one today that marked she was interested in biz and hosting show... turns out she moved from TX and broke a stone and called HO to replace it. They could not find her order... so she wanted to know how I was going to handle that for her!!:bugeye: Uhmmmmmmmmmmm I'm not... you want to host a party?? No she doesn't...Does she know the name of the consultant who sold her the stone?? No she doesn't... Does she know when she purchased it...No she doesn't...WASTE of time!! She ended up hanging up on me!!! And don't get me wrong I was nice, polite and offered everything I could to help her!
Click For Summary
Discussion Overview
The thread explores participants' experiences with leads from the Home Office (HO) and the challenges they face in managing expectations from potential customers. Many share anecdotes about frustrating interactions with leads who have unrealistic demands or lack necessary information about their previous purchases.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, describes a frustrating interaction with a lead who was unable to provide details about a broken product, leading to a wasted effort.
- Another participant shares their experience with leads who expect assistance with products they did not purchase from them, comparing it to returning items to a different store.
- Several users mention that some leads seem to expect special treatment or free services, reflecting on the challenges of managing such expectations.
- One participant recounts a lengthy conversation with a lead who wanted a specific recipe but had little information to help identify it, resulting in a request for a copy of the recipe without having used the cookbook.
- Another participant notes that they have had a high number of leads recently but many have not resulted in positive outcomes, expressing a desire for better leads.
- One consultant reflects on their luck with leads, sharing that they often receive a good number of online orders and have had some success in converting leads into sales.
Areas of Agreement / Disagreement
Views differ among participants regarding the quality and outcomes of leads. While some express frustration with the types of leads they receive, others share more positive experiences, indicating no clear consensus on the overall effectiveness of leads from the Home Office.
Contextual Notes
Participants' experiences vary widely based on their location and the nature of their interactions with leads. Some mention regional differences in lead generation and the challenges of managing customer expectations in direct sales.
Who May Find This Useful
Consultants who encounter similar challenges with leads or are interested in sharing experiences related to customer interactions may find this discussion relevant.
Chef Kearns
Gold Member
- 3,304
ChefBeckyD
Gold Member
- 20,320
BethCooks4U
Gold Member
- 12,926
My favorites are the ones who expect me to mail stuff back for them and they didnt' even buy it from me. They get their panties in a wad when I tell them they have to ship it back themselves. I just tell them if they purchase something at Target they can't return it to Walmart, or better yet expect Walmart to come pick it up from them, LOL.
Sheila
Gold Member
- 5,350
Sounds like she is used to throwing a fit and having people cave and give her what she wants. [sarcasm]How dare you and corporate not bend over backward and just give her something for free because her parents failed big in the "how to raise a polite responsible adult" catagory and she's now a spoiled brat![/sarcasm] LOL
Teresa Lynn
Gold Member
- 3,447
I had a lead this week wanting a chicken recipe
she had our cookbooks lost them in a move, she wanted a new cookbook.
I was asking question after question to narrow it down
her replies uhhmmm i bought it after 2000,
it had chicken in it
oh and garlic
baked in oven (I asked on a stone or cookware) her answer on my old cookie sheet
AFTER 30 minuted long distance with her....I find the recipe and she says thats it can you just send me the copy i never really used the cookbook.
she had our cookbooks lost them in a move, she wanted a new cookbook.
I was asking question after question to narrow it down
her replies uhhmmm i bought it after 2000,
it had chicken in it
oh and garlic
baked in oven (I asked on a stone or cookware) her answer on my old cookie sheet
AFTER 30 minuted long distance with her....I find the recipe and she says thats it can you just send me the copy i never really used the cookbook.
baychef
Silver Member
- 2,833
After reading these and with my own experiences...I think that HO should add into the consultant agreement....and I agree not to follow through on the urge to kill some people that rightfully deserve it!!:angel:
Jenni, I had a similar experience but with a local customer. She did not hang up on me but spread around to her friends that I didn't want to bother helping her...which was a total lie. What I did not do was help her replace a well over 3 year old stone to which she had no receipt or clue who or where she bought it from!!
Luckily the good ones out weigh the bad ones!!
Jenni, I had a similar experience but with a local customer. She did not hang up on me but spread around to her friends that I didn't want to bother helping her...which was a total lie. What I did not do was help her replace a well over 3 year old stone to which she had no receipt or clue who or where she bought it from!!
Luckily the good ones out weigh the bad ones!!
baychef
Silver Member
- 2,833
Sheila
Gold Member
- 5,350
cookingwithlove
Gold Member
- 882
ChefBeckyD
Gold Member
- 20,320
cookingwithlove said:
I get this one quite often. "Oh, well, I thought you could just tag it onto another order".
My online leads come from about a 60 mile radius, but they all seem to think that I must live down the street, and can just drop it off on my way by.Qty. does help though. Last month, I had 7 online leads - from those, I got 1 show booked (already held) 1 recruit lead (says she's signing at the end of the month - I'm choosing to believe her.) and 2 orders...so 4 of the 7 panned out. I also got 14 online lead orders on my website.
This month, so far, I've had 4 online leads - 1 catalog show and future team member, 1 who wanted a jello mold that PC no longer carries, and 2 who have never responded...although I think on may have turned into an online lead order. Oh - and I've also had 11 online lead orders (3 yesterday!).
I've never had a month with less than 5-6 online leads...some good, some bad. But I think if I only got one or two a month, I would be much more frustrated with the bad ones.
finley1991
- 1,712
I am very lucky when it comes to HO leads. Either there are a lot coming in or there aren't very many TLs or Ds in the area who are eligible to get them. In November, I had 7 (that's been about my average each month). 4 were to purchase Products, 1 was for the opportunity (never returned my calls) and 2 were for shows (one booked for January). This month I have had 14 online orders (so far) from people through the lead system. Each month I get $300-$500 in online sales. Last December I did $700. Like I said, I'm VERY LUCKY! :love0010:
A few months ago, I got a lead for purchasing products from an Avon rep. I think I might have posted about this one... When I called she told me she had been up all night because she couldn't sleep and wanted a Mini Measure-All. But she didn't want shipping charged. I told her she could pay the shipping or have a show and get free shipping. She said no to both. She said as a person in direct sales she KNEW I could comp her the shipping. I said that that was true, but that I, like her, am in business to make money and by comping shipping on a $6 product, I would lose money and that's not something I am willing to do. (We had talked about it at length before we got to the point where I said that). She ended up NOT ordering. Shocking!
A few months ago, I got a lead for purchasing products from an Avon rep. I think I might have posted about this one... When I called she told me she had been up all night because she couldn't sleep and wanted a Mini Measure-All. But she didn't want shipping charged. I told her she could pay the shipping or have a show and get free shipping. She said no to both. She said as a person in direct sales she KNEW I could comp her the shipping. I said that that was true, but that I, like her, am in business to make money and by comping shipping on a $6 product, I would lose money and that's not something I am willing to do. (We had talked about it at length before we got to the point where I said that). She ended up NOT ordering. Shocking!
baychef
Silver Member
- 2,833
cookingwithlove
Gold Member
- 882
Chefbeckyd said:I get this one quite often. "Oh, well, I thought you could just tag it onto another order".
This is my issue too. While not quite 60 miles away, it could be a good 45 min drive to drop something off. I am not complaining. I have has some great leads, include a few consultants that are doing great.
baychef
Silver Member
- 2,833
My home office lead for the day!I was actually looking for a consultant that I met at Lakota East Craft Show this year. Her sister makes "Taggie Blankets" I bought one for my 6 month old daughter and it got lost and I need another one! I thought the site would provide a list of consultants and I'd recognize the name... I will keep your contact info just in case I need products in the future!
-LXXXgotta love em!
-LXXXgotta love em!
pamperedbecky
- 4,441
cincychef said:
OMG! We need to do an annual award for the most ridiculous waste of a HO lead. That's crazy! I haven't had a crazy one in a while. I've been getting online HO order leads almost every day. Some are nuts like $6 or $7 items, but some are relatively decent. One not too long ago was a biz lead, but she hasn't responded after our first conversation.
The one about the Taggie Blankets is priceless. AT LEAST some of the others are about PC in one way or another. That has NOTHING to do with it or a product or ordering anything. Holy cow.
Sheila
Gold Member
- 5,350
I
Inomiamenda
I received a lovely one yesterday. It was a "purchasing products" lead. I emailed the lady, and she replied with an inquiry as to whether it was safe to take the stoneware pie plate from the freezer and put it directly in the oven. I emailed the use and care to her with a little note about extreme temperature change.
quiverfull7
Gold Member
- 3,142
BethCooks4U
Gold Member
- 12,926
finley1991
- 1,712
Just got one about a minute ago and my first thought was, "Oh man... she's going to want something by Christmas... wants me to have it on hand and will be pissy when I tell her I don't carry inventory." Nice attitude, eh?
So I suck it up and go to call her... here is the number she provided: (586) 999-9999. Okay....
I feel like e-mailing her and saying, "I'm sorry I can't call you to help you with your request since you gave me a bogus phone number..."
That reminds me of a lead I got a few years ago... when I called, the number was to the local IHOP... and no, she didn't work there.
I think I need some coffee...
So I suck it up and go to call her... here is the number she provided: (586) 999-9999. Okay....
I feel like e-mailing her and saying, "I'm sorry I can't call you to help you with your request since you gave me a bogus phone number..."
That reminds me of a lead I got a few years ago... when I called, the number was to the local IHOP... and no, she didn't work there.
I think I need some coffee...
baychef
Silver Member
- 2,833
Similar Pampered Chef Threads
- pamperedbecky Recruiting and Team Leaders
BethCooks4U
Director
Love Pampered Chef Customer Service!
- Sheila Recruiting and Team Leaders
sharalam
- byrd1956 Recruiting and Team Leaders
byrd1956
- chefann Recruiting and Team Leaders
ChefBeckyD
- cincychef Recruiting and Team Leaders
Sheila
- finley1991 Recruiting and Team Leaders
tpchefpattie
- Sheila Recruiting and Team Leaders
Sheila
- chefkathy Recruiting and Team Leaders
chefkathy
- ChefBeckyD Recruiting and Team Leaders
ChefBeckyD
- Chef Kearns Recruiting and Team Leaders
Sheila