Maximizing Your Deep Covered Baker: Tips for Customer Satisfaction

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Discussion Overview

This thread explores experiences and opinions regarding customer satisfaction with the Deep Covered Baker, particularly focusing on its size and versatility for cooking various meals. Participants share personal anecdotes about customer interactions and their own uses of the product.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions a customer wanting to return the Deep Covered Baker due to it being smaller than her previous one, which held more volume.
  • Another participant questions the intended use of the product, noting its versatility beyond being a typical roaster.
  • Several users discuss the dimensions of the product, with one noting that it barely fits a whole chicken along with vegetables.
  • One participant expresses surprise at the dissatisfaction, sharing their enjoyment of the product and questioning how it could be deemed ineffective.
  • Another participant shares their experience of not being able to fit a larger chicken with vegetables in the baker, suggesting that size can vary based on the bird.
  • One participant humorously remarks that size doesn't matter, while others share laughter in response.
  • Another participant suggests using a Rice Cooker for vegetables instead of the Deep Covered Baker.
  • One participant shares alternative uses for the Deep Covered Baker, mentioning recipes and other cooking methods.
  • A new consultant expresses interest in cross-promoting meal prep services with the product, highlighting similarities in goals between the two companies.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness and satisfaction with the Deep Covered Baker, with some participants expressing enjoyment and others highlighting customer dissatisfaction. No clear consensus emerges on the product's suitability for all cooking needs.

Contextual Notes

Participants share personal experiences and anecdotes related to customer interactions and product usage, reflecting a range of opinions on the Deep Covered Baker's performance.

Who May Find This Useful

Consultants and community members interested in understanding customer feedback and exploring various uses of the Deep Covered Baker may find this discussion relevant.

pamperedalf
pamperedalf
Silver Member
Messages
2,835
to your customers who are not satisfied with the size of the deep covered baker. I have a lady that I met at a booth who bought 2 deep covered bakers, but her old baker can hold 4 cups more so she wants to return it. TIA
 
What does she want to use it for? It has so many versitile uses...I mean it isnt your typical roaster. She can return it within 30 days with postage paid, so if she is within the time frame, it would be a good idea, otherwise she has to pay for SH.
 
When did she buy them?

Doesn't it give the volume in the catalog?
 
  • Thread starter
  • #4
She said it barely holds a whole chicken and she can't fit the vegies in it.
 
  • Thread starter
  • #5
Yes she had a catalog and looked online. She said the dimensions must be off.
 
Wow - I'm stunned. I love mine so much, I can't imagine not being able to find any use for it!


But then, I just got a call from a woman who wants to return the mix n chop she bought in January....she says it doesn't work for her.

I'm still trying to figure that one out - how can it not work?
 
Guess I've never filled mine with water to see what it holds! If she bought it within the last 30 days, PC will cover the shipping but I bet they would be pretty pricey to ship back if it's after the 30 days since PC will refund her money with in a year. If she doesn't want to do that, there are some great recipes on here that you could pass onto her. Also let her know that depending on the size of the bird, it won't fit no matter what. I accidentaly bought a 4.5 lb bird and it didn't fit with veggies. If she bought two, she could do two smaller birds. Also, they are hand crafted so there may be slight varations in the size. If she cannot fit 13 cups in it (according to the catalog), she may have something to hold up to HO. Have her call HO herself if she doesn't want to keep them.
 
Oh, Oh, Oh- I know the answer to this one!
pamperedalf said:
to your customers who are not satisfied with the size of the deep covered baker. I have a lady that I met at a booth who bought 2 deep covered bakers, but her old baker can hold 4 cups more so she wants to return it. TIA
Click to expand...


Tell them size doesn't matter! HAHAHAHAAA Sorry, I just could not resist! :)
 
  • Thread starter
  • #9
Kacey that is too funny! I am still laughing.
 
yeah that was pretty funny! LOL But in all honesty, a 4-6lb chicken is the normal size around here to get and I know from experience that the 5-6lb barely fit and so veggies for a whole family will not fit. Oh well, its great to demo at shows. I can't wait to do the tenderloin.
 
Tell her to buy the Rice Cooker and do her veggies in there...
I've never done chicken AND veggies in the DCB...
Some people cannot be pleased, I cannot believe she would return it if that's all she can't use it for, is chicken, not when you can do alot more with it.
 
Other possibilitiesCant' give credit to the original creator since I don't know who it was, but here are some recipes you can pass along as other uses if she is willing...if not, just let it go. Perhaps you can convince her that the Roasting Pan w/ rack, covered with foil will do the trick instead. I've done the chicken, pork roast and beef roast all at once in it before, but never tried adding veggies.

Honestly, the DCB isn't my favorite/most used piece (perhaps because my DH won't eat chicken on the bone), but I did cook a 3 lb corned beef brisket the other week. More often, I use it for (gasp!) the Chicken Pot Pie meal I buy from The Dinner Station. (Yes, I support my local "meal prep to freeze" store. I have a sign in there that says you can fix their meals in my stoneware and cookware.)
 

Attachments

Warning...semi thread hi-jack...

Okay, so this caught my interest...In addition to just qualifying as a Consultant today (yeah for me!!!) I also work at Dream Dinners. It is the typical "freeze your meals and make them throughout the month" deal. I have been very careful not to mix the two, but have often thought about how to cross promote.

In reality, our companies are similar - our main goals are getting families to the dinner table in a timely and efficient manner. What do your sign actually say?

Thanks!
 

Frequently Asked Questions

What is the Deep Covered Baker and how can it enhance my cooking experience?

The Deep Covered Baker is a versatile stoneware piece from Pampered Chef designed for microwave and oven use. It allows you to prepare a variety of dishes, from casseroles to desserts, while retaining moisture and flavor. Its ability to cook evenly and quickly makes it a valuable addition to any kitchen, enhancing your cooking experience by saving time and effort.

What are some tips for using the Deep Covered Baker effectively?

To maximize the use of your Deep Covered Baker, preheat it in the oven before adding your ingredients for better heat distribution. Always use the lid when cooking to trap steam and moisture, which helps in cooking food evenly. Experiment with different recipes and cooking times to find what works best for your favorite dishes.

How can I ensure customer satisfaction when selling the Deep Covered Baker?

To ensure customer satisfaction, provide thorough demonstrations that showcase the versatility and ease of use of the Deep Covered Baker. Share tips and recipes that highlight its features, and encourage customers to ask questions. Follow up with customers after their purchase to gather feedback and offer additional support or recipe ideas.

What types of recipes work best in the Deep Covered Baker?

The Deep Covered Baker is ideal for a variety of recipes, including casseroles, stews, roasts, and even desserts like cakes and brownies. Recipes that require moist cooking methods, such as steaming or braising, work particularly well. Encourage customers to explore different cuisines and adapt their favorite recipes for use in the Deep Covered Baker.

How can I help customers care for their Deep Covered Baker?

Proper care is essential for maintaining the quality of the Deep Covered Baker. Advise customers to avoid sudden temperature changes, such as placing a hot baker in cold water. Recommend hand washing with mild soap and avoiding abrasive cleaners. Encourage them to season their stoneware regularly to enhance its non-stick properties and longevity.

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