Maximizing Customer Contact Information: Tips for Generating New Leads

[murkey]

I am super frustrated because I keep getting orders placed from outside parties who REFUSE to leave their information. :grumpy:

I have had two hosts that did all of their outside orders as their own so they wouldn't have to give the info for those who did not want to be contacted!

How do I do customer care calls if I have no customer contact information I cannot force them to leave the info so what can I do?

I need to get new leads and I have killed my current contacts to death. Booths have been absolutely dismal so they are not a means for contacts at this time either. help!

 

[pcchefjane]

You need to make it clear to your Hosts that if there needs to be any adjustments made, products breaking under warranty, etc., everything is listed under them. I always have individual write-in receipts for every person who orders from my Shows. I just tell my Hosts that I may combine orders as necessary but need to have names and addresses to write my thank-you notes and be able to help them if there is a problem. Maybe offer them an incentive if they give you all the data on each guest... I combined orders from my last Show and ended up with 10 beaded spreaders. I gave my Host 2 then have the rest for incentives for January and February. I also bought extra of the SBs that were 10/$2.25 and if anyone buys a Trifle Bowl at regular price or over $75, I give them one as an extra thank you!

 

[Bren706]

I tell my customers that orders need to be separate for adjustment and warranty purposes, and I also tell my hosts that I will do a drawing for all those outside orders that have complete contact information listed. I then give away 1 SB. I have had higher success getting contact info this way.

 

[cookingwithlove]

I specifically tell my hosts that I need individual names and telephone numbers. I too explain about the reciepts and warranties. I also tell them I need the phone number in case there is something wrong with their order or their payment. If they pay by check or credit card I require a telephone number, just like any other business.

Some hosts are just stubborn!

 

[Sheila]

Just explain to the hostess if all the orders are going under the host's name, it's going to make it VERY difficult for the customer to deal with warranty issues should the need arise. If they go to 5 different shows and order their products under 5 different hosts, how will they ever remember what items they purchased at which show? They have no receipt and no way for home office to backtrack & see when the item was purchased. If you approach it as being concerned for the customer, they will probably see your point and relinquish the info.

 

[ltkacz]

Give the hostess a little incentive for getting all of the contact information.

 

[murkey]

thank you all! I have found it is becoming all that more irritating with printing and sending receipts as well (since several guests lost theirs.) ugh! I think I will take their orders, but require a address at minimum so I can at least send them paperwork if needed!