Managing Show Closures: Dealing with Unexpected Delays and Decisions

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Discussion Overview

The thread discusses the challenges faced by a consultant in managing a show closure due to the host's unexpected illness. Participants share their thoughts on how to handle the situation, including options for closing the show and honoring the host's benefits later.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a show being delayed due to the host's serious illness and seeks advice on closing the show while honoring the host's benefits later.
  • Another participant suggests closing the show and choosing the host's free items with the understanding that she can exchange them later.
  • Several users mention the importance of closing the show by the deadline to ensure guests receive their items promptly.
  • One participant notes that the host can still receive a 60% off item, specifically mentioning the Mandoline.
  • Another participant expresses concern about bothering the sick host and suggests communicating with her daughter instead.

Areas of Agreement / Disagreement

Participants generally agree on the importance of closing the show in a timely manner to benefit the guests, though there are differing views on how to handle the host's selections and benefits.

Contextual Notes

The discussion revolves around a specific situation involving a July show and the implications of the host's illness on the closure process.

Who May Find This Useful

Consultants facing similar challenges with show closures due to unforeseen circumstances may find the shared experiences and suggestions relevant.

finley1991
finley1991
Messages
1,712
I did a show on 7/31. About 4 days later, the host became very sick. They thought it was food poisoning but it wasn't (not sure what it is). She was in the hospital twice last week and determined this morning she needs surgery. Needless to say, the closing of the show has been put on hold indefinitely.

Obviously I need to close by the 15th to get the specials in. Should I just send in the show and honor her host benefits later? It was a $300 show...

Thoughts?
 
Oy. I would close the show choosing her free items for her with the understanding that she can exchange them later. Do you know whether or not she wanted her half price and/or 60%off items?
 
  • Thread starter
  • #3
It was a july show so it was the *more free product value* so no 60% off item. She does get the 1/2 price though. And in answer to your question... no... we didn't get that far.I am having my host appreciation later this month and was thinking of giving her the benefits of that as the *host* part as a swap... I'd have her show delivered to me and I'd drop things off at the customer's homes for them...
 
finley1991 said:
It was a july show so it was the *more free product value* so no 60% off item.
Click to expand...

Yes, she can get the Mandoline for 60% off.
 
I agree that it's better to close the show. This way the guests receive their items sooner. I'd think HO would be more than understanding if the host wanted to change some of 'her selections' later.:)
leggy
aka kris
 
  • Thread starter
  • #6
DebbieJ said:
Yes, she can get the Mandoline for 60% off.
Click to expand...

Thanks Deb! I totally forgot about that!!!! So glad I posted here!
 
If you don't close it by the 15th it will have to be an August show. Is she not available to talk to at all or is it that you don't want to bug her? Can you talk to one of her friends? I think it's great of you to offer her the opportunity to swap at your host appreciation too.
 
  • Thread starter
  • #8
pamperedlinda said:
If you don't close it by the 15th it will have to be an August show. Is she not available to talk to at all or is it that you don't want to bug her? Can you talk to one of her friends? I think it's great of you to offer her the opportunity to swap at your host appreciation too.
Click to expand...

She co-hosted with her daughter... her daughter let me know this morning that the surgery is happening any day now. I don't feel right bugging them about it... it seems that she's pretty sick.

It's no problem for me to swap the host benefits... I really want her guests to have their products.
 

Frequently Asked Questions

What should I do if a show is delayed due to unforeseen circumstances?

If a show is delayed, communicate promptly with your guests about the situation. Provide updates and reassure them that their orders will still be processed. Consider offering a virtual option or rescheduling the show to maintain engagement.

How can I handle customer expectations when a show is postponed?

Set clear expectations by informing customers about the reasons for the delay and the new timeline. Offer incentives, such as discounts or exclusive products, to keep their interest and show appreciation for their understanding.

What steps can I take to minimize the impact of a show closure on my sales?

To minimize impact, proactively communicate with your customers, offer alternative shopping options, and utilize social media to keep them engaged. Consider hosting online events or promotions to maintain momentum and drive sales during the closure.

How do I decide whether to reschedule a show or cancel it entirely?

Evaluate the situation carefully. If the delay is short-term and manageable, rescheduling may be the best option. However, if the circumstances are beyond control and the show cannot be salvaged, it may be better to cancel and plan for a future event.

What resources are available to help me manage show closures effectively?

Utilize resources provided by Pampered Chef, such as training materials, support from your upline, and community forums. Networking with other consultants can also provide valuable insights and strategies for managing show closures.

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