Lately, I've come across quite a few customers telling me that, years back, pampered chef offered lifetime warranties on stoneware, the garlic press, the can opener, etc. I even had one former consultant tell me that this was true, that years ago, the lifetime warranty did exist on these products. I've called head office and was assured that this info is incorrect, that there were no lifetime warranties on items other than some cookware and knives. How did you/should I handle it with the customer? It was suggested that perhaps a consultant may have offered this lifetime warranty on his/her own, going against PC policy. Trouble is, now I am dealing with it. The customers don't have the receipt to back up their claim. Would you offer customers a bit of a discount on their purchase of a new item or would you just tell nicely that this is the way it is?