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That clear (white) insert piece is not meant to fit tightly. Your mom's is working how it is supposed to (I called HO about it with mine because it didn't stay in the lid and that was the response from them).finley1991 said:When you first get the RCP, the white insert inside the lid is in there pretty tight. When used though, it loosens and will come out when the Lid is removed. It's not broken. They are actually two pieces. The white piece helps control boil-overs. She can just pop it back into place for the next use.
Yes, our rice cookers are designed with high-quality materials and are built to last. With proper care and maintenance, you can expect your rice cooker to last for many years.
While we cannot guarantee that the rice cooker will not break if it falls or gets dropped, our products are made with durable materials and are designed to withstand minor accidents. However, we recommend handling the rice cooker with care to prevent any potential damage.
Yes, our rice cookers are designed to cook a variety of rice types, including brown and wild rice. Each rice cooker comes with a manual that includes instructions on how to cook different types of rice.
The lifespan of a rice cooker can vary depending on usage and maintenance. However, with proper care, our rice cookers can last for several years before needing to be replaced.
Yes, all of our rice cookers come with a limited warranty that covers any manufacturing defects. Please refer to the product manual for more information on our warranty policy.