Is Normal Wear and Tear Covered Under Lifetime Cookware Guarantees?

[Maragib]

Just wanted to bring this thread back up to see if anyone has had a successful, or even an unsuccessful return since the policy went into effect. I have to return my 10' saute Exec. pan because it is flaking. Just wondering what kindof odds I am going to be facing.
Mara

 

[raebates]

As long as you've followed the use anx care instructions you'll be fine.

 

[jmwinfree]

I just talked to a rep today as well, regarding my 11" square skillet. He was very friendly and told me I should have no issues replacing it (not non-stick anymore) and the guarantee definitely covers non-stick coating. My coating seems to have just disappeared. No flaking, just thinned out and isn't usable anymore. Even when I use oil on it now, it likes to stick. He said they're doing the inspections now, and actually have a whole department devoted to it, because they were getting an insane amount of cookware that was clearly abusing the policy. Pieces that look like they had a screwdriver taken to it, and with food still on it. He said a couple of incidents every now and then would have been laughable, but it is literally all the time. So, I will still be telling my customers their cookware has a lifetime guarantee, as long as they take care of it properly.

 

[trps]

I called then set it in with the ref number waited from end of June until end of July and called they said they had questions for me (but they did not call me I called them,) Asked the list of questions and said they would now inspect and I should know in a couple weeks- End of Aug I called again they can't find the pan so they will call back..A few days later I call they just sent a new one out could not find my pan. This is not a quick process or efficient.

 

[flemings99]

I called then set it in with the ref number waited from end of June until end of July and called they said they had questions for me (but they did not call me I called them,) Asked the list of questions and said they would now inspect and I should know in a couple weeks- End of Aug I called again they can't find the pan so they will call back..A few days later I call they just sent a new one out could not find my pan. This is not a quick process or efficient.

WOW! I couldn't live without my cookware for that length of time!!!

 

[Energizermom]

I am brand new to PC and am nervous about the guarantee. I have a new customer who is sending two of her pieces back (paying return postage herself) because the coating is peeling. She says she used them heavily but hasn't used metal, cooking spray or washed in the dishwasher. She absolutely loves the cookware but is concerned about whether they will replace what she thought was the last cookware she would ever need to purchase. After several months of this new policy, does anyone have their experience to share? Just wondering how to promote this product.

 

[raebates]

I've not had any customers experience problems. It's simply that they're now asking questions to verify that the products were used according to directions. Your customer should be fine.

 

[Bonnie7273]

I always tell my guests that our cookware is just like L.L. Bean slippers! This is the last cookware and/or last pair of slippers you'll ever have to buy. People are interested in the lifetime warranty and I know that a lot of my customers have purchased them based on the warranty alone.

I had the non-stick peel off my cookware and was treated VERY BAD by PC! I purchased based on the "lifetime guarantee" and was treated terribly by the company. They accused me of abusing the cookware. Really?? I cooked with it, washed by hand and do not use aerosol non stick sprays. It is happening to the pan they replaced it with too, and I am left with having to do this all over again! I so wish that I had purchased the stainless steel!

 

[higoobs]

Have you all read yesterday's newswire? It talked about the Lifetime guarantee on cookware and how people have been getting replacements when they shouldn't have. I guess the question I have is, what if after 10 years the non-stick finish starts flecking off or something. Could they say that is normal wear and tear? Or would that be considered a manufacturing defect? I wish they'd show a picture of "normal wear and tear".

Can you post that newswire on cookware

 

[esavvymom]

Can you post that newswire on cookware

That was from 2010. The newswire she mentioned would be long gone and outdated.

 

[Addie Dolbear]

Consider the reason they don't cover "normal wear and tear".You use your cookware for 10 years and it shows a little bit of use and wear. You return it, they replace it. 10 years later you do it again and they replace it. 10 years after that you return it, they replace it.All because it had a little bit of "normal wear and tear" now you just got 3 sets of cookware for the price of one. That gets to be a hefty load from their pocket to replace USED cookware. That's 3 sets in 30 years.I can just about gaurantee that my mother has had the same cookware she got when my parents got married 20 years ago. If she tried to have it replace NOT only would NONE of it be covered because it was a gift and wasn't purchased by a company as wonderful as ours, but there are minor signs of "normal wear and tear."I honestly think that we have a GREAT policy on cookware in comparison to a frying pan or stock pot you go in to Wal-mart and purchase for $30 a piece.Does that make sense?

 

[Addie Dolbear]

Consider the reason they don't cover "normal wear and tear".You use your cookware for 10 years and it shows a little bit of use and wear. You return it, they replace it. 10 years later you do it again and they replace it. 10 years after that you return it, they replace it.All because it had a little bit of "normal wear and tear" now you just got 3 sets of cookware for the price of one. That gets to be a hefty load from their pocket to replace USED cookware. That's 3 sets in 30 years.I can just about gaurantee that my mother has had the same cookware she got when my parents got married 20 years ago. If she tried to have it replace NOT only would NONE of it be covered because it was a gift and wasn't purchased by a company as wonderful as ours, but there are minor signs of "normal wear and tear."I honestly think that we have a GREAT policy on cookware in comparison to a frying pan or stock pot you go in to Wal-mart and purchase for $30 a piece.Does that make sense?

But our parents did not pay $500 - $600 for a set of pots and pans either. I believe Lifetime Guarantee is "Lifetime Guarantee" period.

 

[Intrepid_Chef]

I have the small skillet that came in my consultant kit. I have been meaning to replace it - for the second time - because of scratches that came from either bamboo spoons or PC spatulas, all of which are "safe" for non-stick cookware. Frankly, I prefer my old cast iron anyway. I use the small skillet for eggs sometimes, and am frankly embarrassed to take it to a show!