Is my Trifle Bowl covered under the product guarantee if it breaks?

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Discussion Overview

The thread discusses experiences related to the Pampered Chef Trifle Bowl, particularly incidents of breakage and the product guarantee. Participants share personal stories of accidents involving their bowls and express concerns about replacements and warranty coverage.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, shared a story about a hairline crack in their Trifle Bowl that was replaced by HO without issue, but expressed sadness over a subsequent accident where the bowl shattered.
  • Another participant mentioned using a tote to carry their Trifle Bowl, suggesting it has been helpful for transporting it safely.
  • Several users expressed empathy for the original poster's loss, sharing their own experiences of similar accidents with baked goods and kitchen items.
  • One participant noted that HO would replace the bowl even after a previous replacement, alleviating concerns about being marked as "difficult" due to multiple claims.
  • Another participant discussed their experience with a broken stand and the challenges of having multiple bowls without matching stands.
  • One participant raised questions about the specifics of the product guarantee, noting that it covers defects but not misuse or accidents.
  • Another participant shared a cautious experience of using their bowls for a holiday event, highlighting their protective approach after previous incidents.

Areas of Agreement / Disagreement

Views differ regarding the coverage of the product guarantee, with some participants expressing confidence in HO's willingness to replace items, while others question the terms of the warranty and how accidents are classified.

Contextual Notes

Participants' experiences reflect a range of incidents involving the Trifle Bowl, highlighting both emotional responses to accidents and practical concerns about product replacements and warranty interpretations.

Who May Find This Useful

Consultants and community members interested in shared experiences related to product usage, warranty issues, and personal anecdotes about the Trifle Bowl may find this discussion relevant.

S
schel
Messages
787
:( :(
So Sad....
I got a hairline crack in my Trifle Bowl and HO replaced it no questions asked.... So Easter came and I had this Beautiful Fruit Trifle done and about $20.00 in fresh fruit in it and my DH carriyng it out the door yesterday for Easter, got his sleeve caught on the door handle and he said it was like slow motion, falling to the cement and rocks, fruit and glass everywhere....
Very sad, indeed.
Glad that this month is Kit Enhancement. However, I will be afraid to take it out of the box ever again.
My mother is rethinking purchasing it this month for her host benefit on my cousins show.
So Sad...
:( :(
Schel
 
Aww, i'm so sorry. just a little note, I bought a TTA tote just to carry my trifle bowl.....empty or finished. It has been working wonderfully!!! I suggest buying one, and I will offer to purchase the tote for any of my customers who see mine or ask about the same subject.
 
Oh no!That is horrible. I am so sorry. Isn't it horrible to work so hard at making something so special and beautiful, only to have it come crashing down to the ground for no one to enjoy? And then to lose your trifle bowl too, that is really sad!!
I baked a whole three dozen cookies for a cookie swap one year and as I was coming down the stairs, we were living with our in-laws at the time, the container I was holding came apart and they fell down all over the stairs and onto the floor. It was slow motion also and it was sad. :o :(
I worked so hard all day on those. I feel your pain. Is your mother rethinking purchasing the trilfe because of the accident??

Debbie :D
 
Schel~

You do know that HO will replace it for you, right?
 
Oh I am so sorry....forget Kit Enhancement month -- it's still under warranty - HO will replace it!
 
Speaking of exchanging it, mine that I got from the incentive has a "flat" side, and a bunch of imperfections, but I haven't wanted to part with it to exchange it! So when I get a 2nd one, I will!
 
I had a similar incident happen this weekend as well! My kids and I hard-boiled some eggs on Friday and put them in the trifle bowl until my DH got home so we could dye them as a family. My DH got home and we decided to eat before we did the eggs. DH slid the trifle bowl off the side of the counter not realizing that the bottom stand wasn't attached... the stand shattered into a million pieces while DH stood there holding the bowl whining about what a stupid design, etc, etc.

My original TB arrived with a broken stand and I call HO for a replacement. Now I have 2 bowls, and NO stands- and of course this happens in APRIL when the bowl is the host special!!
 
  • Thread starter
  • #8
KellyTheChef said:
Schel~

You do know that HO will replace it for you, right?
Click to expand...

Even though I already had it replaced once? And it was an accident?
I won't get a "Difficult" stamped on my file will I? I mean, I could take a picture of the left over glass and fruit my DH could not get out of the rock you know?
Schel
 
Last edited:
  • Thread starter
  • #9
gilliandanielle said:
I had a similar incident happen this weekend as well! My kids and I hard-boiled some eggs on Friday and put them in the trifle bowl until my DH got home so we could dye them as a family. My DH got home and we decided to eat before we did the eggs. DH slid the trifle bowl off the side of the counter not realizing that the bottom stand wasn't attached... the stand shattered into a million pieces while DH stood there holding the bowl whining about what a stupid design, etc, etc.

My original TB arrived with a broken stand and I call HO for a replacement. Now I have 2 bowls, and NO stands- and of course this happens in APRIL when the bowl is the host special!!
Click to expand...

Aren't we a pair!!!
I have 2 stands and no bowls! At least I can use the stand with my Large round platter.
Sigh.......
Schel
 
schel said:
Even though I already had it replaced once? And it was an accident?
Schel
Click to expand...
Yep! Same thing with stoneware...when you call HO just say it is broken and needs replaced. If it is under warranty, they will replace it!;)
 
  • Thread starter
  • #11
KellyTheChef said:
Yep! Same thing with stoneware...when you call HO just say it is broken and needs replaced. If it is under warranty, they will replace it!;)
Click to expand...

Thanks Kelly!

Now your sure I won't get the "DIFFICULT" marked on my file!
Did you ever see that Seinfield where Elaine got "DIFFICULT" marked on her chart for to many complaints?
I'll call them tomorrow.
Thanks again.
Schel
 
schel said:
Thanks Kelly!

Now your sure I won't get the "DIFFICULT" marked on my file!
Did you ever see that Seinfield where Elaine got "DIFFICULT" marked on her chart for to many complaints?
I'll call them tomorrow.
Thanks again.
Schel
Click to expand...
If HO does that, I am sure that's on my record! LOL:eek:
 
schel said:
Aren't we a pair!!!
I have 2 stands and no bowls! At least I can use the stand with my Large round platter.
Sigh.......
Schel
Click to expand...
LMAO!! We are quite a pair!!! I know that I can still use the bowls, but the stands adds to the "effect" of it all, ya know??
 
KellyTheChef said:
If HO does that, I am sure that's on my record! LOL:eek:
Click to expand...

Mine too, Kelly!
 
  • Thread starter
  • #15
So I contacted HO and they want me to send the damaged bowl back to them and I explained it is already in the garbage due to it shattered. She checked with her supervisor and all they require is the lid. I said no problem. So off it goes back to HO and I probably have a big " D" on my file!
Oh well... I honestly did not do it on purpose, I just have that Ziggy complex sometimes you know?
Schel:o
 
Don't worry, Schel, if they put a big "D" on the file of everyone who has to have multiple adjustments on the same product, they'd run out of D's!
 
I am curious how what happened to you is covered under the product guarantee.
My conscious and I have wrestled with this several times. I personally have decided to use the back of the receipt to decide whether a product is covered. It states that they cover defects in materials and workmanship. They do not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God. Incidental or consequential damages are not recoverable under these warranties.
 
So Sorry this happened! I hesitantly made two trifles in my bowls (one came with a shattered stand, they let me keep it, the other came intact and replaced the first one) for Easter Dinner. Surprisingly, nothing happened, but I was very protective of them! I'm glad they will replace it for you! :-) :-)
Candie, FD, Maine
 
Evelynt said:
I am curious how what happened to you is covered under the product guarantee.
My conscious and I have wrestled with this several times. I personally have decided to use the back of the receipt to decide whether a product is covered. It states that they cover defects in materials and workmanship. They do not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God. Incidental or consequential damages are not recoverable under these warranties.
Click to expand...
I think it depends on who answers the phone at HO. I dropped my clear collar to my food chopper when I was unloading the dishwasher and cracked it. They said dropping it was not considered "normal use" and they wouldn't replace it.
 

Frequently Asked Questions

Is my Trifle Bowl covered under the product guarantee if it breaks?

Yes, the Trifle Bowl is covered under Pampered Chef's product guarantee, which typically covers defects in materials and workmanship. If your bowl breaks under normal use, you may be eligible for a replacement.

What should I do if my Trifle Bowl breaks?

If your Trifle Bowl breaks, you should contact Pampered Chef customer service or the consultant who sold you the product. They will guide you through the process of filing a claim under the product guarantee.

Are there any exclusions to the product guarantee for the Trifle Bowl?

The product guarantee generally does not cover damage caused by misuse, accidents, or improper care. Ensure you follow the care instructions provided with your Trifle Bowl to maintain eligibility for the guarantee.

How long is the product guarantee valid for my Trifle Bowl?

The product guarantee for Pampered Chef items, including the Trifle Bowl, typically lasts for a year from the date of purchase. Check your receipt or consult with your consultant for specific details regarding your purchase.

Can I return my Trifle Bowl for a refund instead of a replacement?

While the product guarantee primarily covers replacements for defective items, you may be able to return your Trifle Bowl for a refund if it is within the return policy timeframe. Contact customer service for specific return options.

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