Hi all-
I had a host who accidently broke the eggplant colored bowl from her Entertainment Set the first time she washed it. She confessed that it was totally her fault and didn't expect PC to replace it for free. She simply wants to purchase a replacement bowl so the set is complete.
First I sent an email to the home office and was told that on that show #, the host didn't get an Entertainment Set. I went back and double checked the info I sent and it was all correct, so I am not sure what was going on with that.
Anyway, I called the home office the next day and ended up speaking with a very rude customer service rep. Long story short, after trying to explain the situation to her several times, I was told that since the bowl is not sold open stock, it cannot be replaced. I don't understand this! I thought the PC motto was 100% satisfaction guarenteed! How am I supposed to go back and tell this past host that she has to live with an incomplete set. If it wasn't a $64 item, I would just buy her a new one myself, but obviously that is not really an option. Worst of all, the host is a MK consultant and I feel like I am making PC look really bad by not being able to help her!
Has anyone ever had a similar problem like this? Has anyone ever had a single piece of the entertainment set replaced? Any help or advice would be greatly appreciated!
Thanks,
Mindy Fox
[email protected]
www.pamperedchef.biz/mindyfox
I had a host who accidently broke the eggplant colored bowl from her Entertainment Set the first time she washed it. She confessed that it was totally her fault and didn't expect PC to replace it for free. She simply wants to purchase a replacement bowl so the set is complete.
First I sent an email to the home office and was told that on that show #, the host didn't get an Entertainment Set. I went back and double checked the info I sent and it was all correct, so I am not sure what was going on with that.
Anyway, I called the home office the next day and ended up speaking with a very rude customer service rep. Long story short, after trying to explain the situation to her several times, I was told that since the bowl is not sold open stock, it cannot be replaced. I don't understand this! I thought the PC motto was 100% satisfaction guarenteed! How am I supposed to go back and tell this past host that she has to live with an incomplete set. If it wasn't a $64 item, I would just buy her a new one myself, but obviously that is not really an option. Worst of all, the host is a MK consultant and I feel like I am making PC look really bad by not being able to help her!
Has anyone ever had a similar problem like this? Has anyone ever had a single piece of the entertainment set replaced? Any help or advice would be greatly appreciated!
Thanks,
Mindy Fox
[email protected]
www.pamperedchef.biz/mindyfox