Brenda.the.chef
Gold Member
- 899
Tonight was my first attempt at Customer Care calls.....sad isn't it? I printed a show summary report and went down the list. I remembered one guest specifically as being a heckler at the show and wanted to skip over her name because I knew she was going to be lethal. She did not disappoint! Dang!
At the show, all she did was complain about an apple peeler that she purchased a year or so ago. She even brought it with her for me to check out... she couldn't figure out how to use it.
After the cooking show, I took it out of the box, and of course had nothing to peel with it, so she insisted I take it home to try it. She made it clear that she didn't really care if she ever got it back because she thought it was crap. She didn't have her receipt so I had no idea of who sold it to her or when, so I was doing my best to make this woman happy.
I brought it home and it worked just fine. I called her and said it worked, but she said she wanted it to just barely scrape the peel off... so I went back and tried again and re-adjusted the tension so the peel came off nice and thin. (Mind you, this was about a 2-week process because she RARELY would answer her phone).
Finally, I called my host and told her that I had the peeler, it was adjusted to what I believed were her specifications and wanted to return it, but she wasn't answering her phone. I finally made arrangements with my host to give the peeler to her and she could deal with this mean woman!
Well.... I called her tonight to make sure she was happy with her purchases and she chewed me up and spit me right out! Told me our products were junk and she gave it all away and she especially did not like the way I handled her problem with the peeler. She wouldn't even let me speak and she told me to never call her again! DANG!
Has anyone else ever experienced such a thing? This was a first for me, but I just went on to the next customer. SMILE BEFORE YOU DIAL is what I learned last night, and I did... but my feelings were somewhat scarred because I didn't think I did anything wrong.
Did I mention that this woman was DRUNK AS EVER at the cooking show... AND on this phone call? Either way, I guess I won't be calling her back.
I feel better now.
At the show, all she did was complain about an apple peeler that she purchased a year or so ago. She even brought it with her for me to check out... she couldn't figure out how to use it.
After the cooking show, I took it out of the box, and of course had nothing to peel with it, so she insisted I take it home to try it. She made it clear that she didn't really care if she ever got it back because she thought it was crap. She didn't have her receipt so I had no idea of who sold it to her or when, so I was doing my best to make this woman happy.
I brought it home and it worked just fine. I called her and said it worked, but she said she wanted it to just barely scrape the peel off... so I went back and tried again and re-adjusted the tension so the peel came off nice and thin. (Mind you, this was about a 2-week process because she RARELY would answer her phone).
Finally, I called my host and told her that I had the peeler, it was adjusted to what I believed were her specifications and wanted to return it, but she wasn't answering her phone. I finally made arrangements with my host to give the peeler to her and she could deal with this mean woman!
Well.... I called her tonight to make sure she was happy with her purchases and she chewed me up and spit me right out! Told me our products were junk and she gave it all away and she especially did not like the way I handled her problem with the peeler. She wouldn't even let me speak and she told me to never call her again! DANG!
Has anyone else ever experienced such a thing? This was a first for me, but I just went on to the next customer. SMILE BEFORE YOU DIAL is what I learned last night, and I did... but my feelings were somewhat scarred because I didn't think I did anything wrong.
Did I mention that this woman was DRUNK AS EVER at the cooking show... AND on this phone call? Either way, I guess I won't be calling her back.
I feel better now.