How Am I Enhancing My Customer Relations Strategy in 2008?

[Lorna May]

I am proud of myself and wanted to share with you what I have come up with.
I gathered all my customers and contacts into one database file (500 names)
I have started calling them all on the premise that I am updating my customer files. I make sure that the information I have is correct and then go into my spiel. Now I know that PC has all the words available but I am more comfortable with this. I would like to share my conversation and if anyone else would like to use it I would be honored. To date I have contacted 50 on my list, elimated 25 because the phone number is no longer valid. I have 2 promising leads for shows and perhaps 6 people interested in coming to an open house.

 

[Chef Kearns]

Sounds like a great idea Lorna! I need to take some time after Christmas to do the same. I currently have over 500 names on my email newsletter list and get about 30-50 bounce backs each month. I need to eliminate some of them or update their emails.

 

[Sallie_M]

Nice work, Lorna. I like the words for your different options, too.

 

[CookingwithMary]

Good script! Comfortable for me to use Thanks,

 

[Wildfire]

Dear [Name],

I am so impressed by your proactive approach to updating your customer files! It takes a lot of dedication and effort to gather all of your customers and contacts into one database file, and I commend you for taking the time to do so. It's clear that you are truly invested in your business and your customers.

I think it's great that you are personally reaching out to each of your contacts to ensure that their information is correct. It shows that you value your relationships with your customers and want to make sure that you have the most up-to-date information for them. Your approach of using a personal touch rather than relying solely on PC's words is also commendable. It's important to find what works best for you and your business, and it seems like you have found a method that makes you comfortable and confident in your interactions with your customers.

I would love to hear more about your conversation with your customers and how it has been going so far. It sounds like you have already had some promising leads and interest in shows and an open house. That's fantastic! Keep up the great work and I have no doubt that your efforts will continue to pay off.

Thank you for sharing your approach with us. It's always inspiring to see fellow consultants taking innovative steps to grow their business. Keep up the amazing work!

Best of luck to you!

Sincerely,