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Tuesday TipsOkay gang, I have decided to embark upon a weekly email newsletter titled Tuesday Tips. I sent out the first one this past Tuesday and haven't gotten much of a response, but I do need to change my team members, so I wasn't too surprised. Thought I would share them. I'm giving one tip for each of the following 5 parts of our business: booking, cooking shows, recruiting, host coaching and customer care. Here they are!
Booking
When someone marks Yes or Maybe on the drawing slip, DON'T ASK THEM AGAIN! They have already said Yes or Yes, but... Say, "It looks like you're thinking about having a show - what month were you looking at?" That gives them the opportunity to tell you a month, a rough time period, or that they want to choose from the specials. You can also say "It looks like you're thinking about having a show AND I noticed you were eyeing (whatever host special they were excited about) - did you realize that is on special in X month?"
Host Coaching
I'll admit, Host Coaching is not my strong suit, but I am getting better. Something that has worked for me is to set aside a chunk of time (an hour or two) once a week. Wednesday nights from 6:30-8:30 are my Host Coaching and other calling time. I can get all my Host Coaching calls done at that time and have a great feeling of accomplishment! Plus, the more practice you get at one specific type of call at one time, the faster you will become fabulous at it!
Cooking Shows
Make your shows fun! This can seem like a daunting task, but it really isn't. What you need to do is find something off the wall about the product you are talking about. For example, when you are discussing the stoneware benefits, say "our Stoneware has microscopic pores which open up and wick away moisture as well as some fat. When I heard that, I immediately went home and sat on my stone for an hour and a hlaf to see what would happen."
Recruiting
Be honest and believe that what YOU found with The Pampered Chef is an opportunity everyone can try. Have you ever found a great restaurant that had amazing food at rock bottom prices? Did you keep it to yourself? NO! You told your friends and family about it. Isn't your Pampered Chef business a great opportunity, too? Let people know about it and what you are excited about and then let them talk and ask questions.
Customer Care
"Is there anything I can help you with?" That is an amazingly powerful question. Just call your customers and ask them that. Take care of their issues, if they have any, and then ask if you can tell them about an amazing deal we have going on (whatever it may be). Tell them you immediately thought to call them and didn't want them to miss out. They will appreciate that as well as the opportunity to make THEIR OWN decision!
Booking
When someone marks Yes or Maybe on the drawing slip, DON'T ASK THEM AGAIN! They have already said Yes or Yes, but... Say, "It looks like you're thinking about having a show - what month were you looking at?" That gives them the opportunity to tell you a month, a rough time period, or that they want to choose from the specials. You can also say "It looks like you're thinking about having a show AND I noticed you were eyeing (whatever host special they were excited about) - did you realize that is on special in X month?"
Host Coaching
I'll admit, Host Coaching is not my strong suit, but I am getting better. Something that has worked for me is to set aside a chunk of time (an hour or two) once a week. Wednesday nights from 6:30-8:30 are my Host Coaching and other calling time. I can get all my Host Coaching calls done at that time and have a great feeling of accomplishment! Plus, the more practice you get at one specific type of call at one time, the faster you will become fabulous at it!
Cooking Shows
Make your shows fun! This can seem like a daunting task, but it really isn't. What you need to do is find something off the wall about the product you are talking about. For example, when you are discussing the stoneware benefits, say "our Stoneware has microscopic pores which open up and wick away moisture as well as some fat. When I heard that, I immediately went home and sat on my stone for an hour and a hlaf to see what would happen."
Recruiting
Be honest and believe that what YOU found with The Pampered Chef is an opportunity everyone can try. Have you ever found a great restaurant that had amazing food at rock bottom prices? Did you keep it to yourself? NO! You told your friends and family about it. Isn't your Pampered Chef business a great opportunity, too? Let people know about it and what you are excited about and then let them talk and ask questions.
Customer Care
"Is there anything I can help you with?" That is an amazingly powerful question. Just call your customers and ask them that. Take care of their issues, if they have any, and then ask if you can tell them about an amazing deal we have going on (whatever it may be). Tell them you immediately thought to call them and didn't want them to miss out. They will appreciate that as well as the opportunity to make THEIR OWN decision!