Discussing the Tea Infusion Pitcher: Tips, Complaints, Praise & Ideas

[Azriella]

I love the idea of using it for sangria at a happy hour themed party!!

 

[workingontwo]

I bought my Tea Infusion Pitcher in March 2013. A week ago, my 1 year old got his hands on the plastic infusion piece and only dropped it about 4-6 inches onto the hardwood floors. A chunk cracked off from the top of the lower part of the basket. I contacted HO and they said there is no replacement piece I can buy and it is out of warranty. Not real happy about that at all. I won't buy another and I guess this one will become a vase.

 

[Shari in TX]

I found it strange that they said it was out of warranty so I looked in the catalog. The Tea Infuser Pitcher and Timer have a "LTD" guarantee just like the Dots Glassware which I understand to mean that they will arrive not broken, but anything that happens after you get them in good condition is not covered at all. I wonder how many of our other products now have that kind of guarantee? It used to be that we could say everything in the catalog had at least a 1-year guarantee and many products had more than that. I guess that's not the case anymore.Shari in TX

 

[workingontwo]

I found it strange that they said it was out of warranty so I looked in the catalog. The Tea Infuser Pitcher and Timer have a "LTD" guarantee just like the Dots Glassware which I understand to mean that they will arrive not broken, but anything that happens after you get them in good condition is not covered at all. I wonder how many of our other products now have that kind of guarantee? It used to be that we could say everything in the catalog had at least a 1-year guarantee and many products had more than that. I guess that's not the case anymore.Shari in TX

Yes, I actually was assuming I was safe to at least get a replacement part because it had not been a year yet, but I guess I missed the details of the guarantee - 30 days (is what I was told.) I did let them know I wasn't happy about that and if I had been trying to get the piece replaced for a customer, it would really be upsetting. I spoke with my upline and they agreed that it was a concern that should be addressed with HO.

 

[babywings76]

The LTD comes on the glassware items. I think that's about the only thing with that type of guarantee. Also, the pantry products can't be returned because of food safety.

I found it strange that they said it was out of warranty so I looked in the catalog. The Tea Infuser Pitcher and Timer have a "LTD" guarantee just like the Dots Glassware which I understand to mean that they will arrive not broken, but anything that happens after you get them in good condition is not covered at all. I wonder how many of our other products now have that kind of guarantee? It used to be that we could say everything in the catalog had at least a 1-year guarantee and many products had more than that. I guess that's not the case anymore.

Shari in TX