Dealing with Cancellations: A Frustrating Experience
- Context: Director
- Thread starter PCJenni
- Start date
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- cancellations
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Discussion Overview
This thread centers around participants sharing their frustrations and experiences related to cancellations, particularly in the context of hosting parties as Pampered Chef consultants. Many express feelings of disappointment and the impact of last-minute cancellations on their business and personal finances.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, expresses frustration over cancellations, especially when they occur close to the event date, impacting their scheduling and income.
- Another participant shares their experience of a cancellation by a former consultant, highlighting the emotional toll and confusion it caused.
- Several users mention the disappointment of dealing with cancellations from new consultants, noting the additional challenges it brings.
- One participant recounts a specific incident where a host canceled last minute and blamed the consultant, leading to feelings of unfairness and confusion.
- Another participant reflects on the broader issue of cancellations and postponements, noting the logistical and financial implications for consultants.
- Some participants express solidarity with each other, offering emotional support and understanding of the shared frustrations.
Areas of Agreement / Disagreement
Views differ on how to handle cancellations, with some participants suggesting proactive measures while others focus on the emotional impact. No clear consensus emerges on the best approach to manage these situations.
Contextual Notes
Participants share personal anecdotes and emotional responses to cancellations, reflecting their experiences as consultants in the Pampered Chef community.
Who May Find This Useful
This discussion may be of interest to Pampered Chef consultants who have faced similar challenges with cancellations and are looking for a space to share their experiences and feelings.
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finley1991 said:
She got her host packet in June when I had the party with the other host. She explained that I did not need to explain the order forms and such as she was a recent former consultant (1-2yrs). Plus she had parties with my AD so she was well versed. I called her before conference re: her guest list. She told me she was not sending out invites (RED FLAG) as she worked with everyone and her family and she would verbally (RED FLAG) invite them all. So I "assumed" (RED FLAG on my part) she knew what she was doing. I returned from conference and had a boat load of crap going on but figured she was 'safe' as she knew what to do. I called her the night before at 8:10pm to get directions and have her choose her recipe as I was providing the ingredients. She says "Oh i was just going to email you and cancel as no one is coming. A girl at work had a party last night and they all went to hers. But they still said they would order so we can just make it a book party." Ok - WHATEVER.
Next day my AD calls me at work to tell me this host had msged her on FB to say "Don't tell Melissa but I don't want to do my party with her b/c she called me the night before." Meanwhile I had already told her about this chick as she was under my AD and we talked in Chicago how she was not sending out invites. My AD says in Chicago, "Well I hope she has more than the 3 people that attended her last party I did for her." (RED FLAG) So she wanted to go behind my back and have my AD submit the party for her and never tell me. Well of course my AD wouldn't do that and told her she had to tell me first...so she emailed me (easy way out) but didn't say anything about going with my AD. No problem. I returned her email with what I felt was tactful and I did apologize (and it was sincere 5x over) however I did allow myself to tell her what I thought of her cancelling the night before and how if she wanted to chastise me, she should re-consider her last minute cancellation when I could have filled that in.
End result: she blasted me in a response via email and told me how horrible I was and that she was shaking from disgust and BLAH BLAH BLAH. I was taken back and re-read what I wrote but still don't get it. I accepted all responsibility, apologized and even THANKED her for reminding me of my business practices that I will not waver from going forward. #1 no invite list to me, no party. (worded nicer of course) and #2 don't assume recent PC consultants have a clue and will actually invite people (again worded nicer).
Now, behind my ADs back, she has had a co-worker ask another one of our team members to do the show for her. (She doesn't get it that we're all connected and support each other, we don't backstab) and even my AD says "GOOD RIDDENCE".
My biggest fear though is that she is going to bash me to the host where I booked her from and that host was planning on having a party with me in November. Not sure if I should do damage control or just pray nothing comes up. I've known the host since I was a child and thats why it bothers me the most. I have been asked to talk about host coaching at Team Meetings - I'm not a slouch in this area but she made me out to be the worst consultant on earth.
Two plus years at this and NEVER had an unhappy host. Never even had a freakazoid to deal with....I don't think I can say that anymore. Again, I accepted responsibility for any short-comings however I really don't think I was too far off base. I honestly feel she never invited people and she wants to put it back on me. In one word, "whatever".
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Melissa78 said:
I don't think you have anything to worry about... clearly everyone knows what this lady is up to and if she's treating her PC buddies like crap, being dishonest and going behind people's backs, you KNOW she does it to her friends.
All you should do, instead of damage control (and in a way this is) is host coach the begeebers out of your November host. Then no on can say you didn't do what you were supposed to.
This lady sounds evil... she must be destroyed. :devil:
finley1991 said:
That was my plan! I did talk to the Nov host today regarding an Adjustment HO messed up on (only sent one thing and not the other) and she seemed ok. Told her I was even throwing in an Oil Dipping Seasoning for her for any inconvenience the HO blunder may have caused and she thought it was great (I knew she likes the pantry items) so my drawer of 'tricks' happened to have the Rosemary/Lemon Seasoning in it...I'll never use it so make a happy host!
You don't even know the words I have said to myself about the "former consultant" while still trying to take the high road and accept all responsibility (even though I KNOW it is not all my fault).
Life moves on...I love Karma - she'll have her day!
muahahahahaha
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Becca
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Becca_in_MD said:
Did you already send the Sept.packet? If not I'd send the minis and make up a flyer for her to insert in the catalogs she has with the discontinued items listed and maybe even the price changes or at least a note that some prices have changed... You could either include the new OOF or email that to her. It would save you a lot on postage.
Frequently Asked Questions
What should I do if a customer cancels their order?
If a customer cancels their order, first acknowledge their request and thank them for informing you. Then, check your company's cancellation policy to ensure you follow the correct procedure. If applicable, process the cancellation promptly and confirm it with the customer. It's also a good idea to ask if there was a specific reason for the cancellation, as this feedback can help improve your service.
How can I minimize cancellations in my direct sales business?
To minimize cancellations, focus on building strong relationships with your customers. Provide excellent customer service, follow up after sales, and ensure that your products meet their expectations. Additionally, clearly communicate shipping times and product details to avoid misunderstandings that could lead to cancellations.
What are the common reasons customers cancel their orders?
Customers may cancel their orders for various reasons, including changes in their financial situation, dissatisfaction with the product, or delays in shipping. Sometimes, they may find a better deal elsewhere or simply change their minds. Understanding these reasons can help you address potential issues proactively.
How should I handle a cancellation that affects my commission?
If a cancellation affects your commission, review your company's policies regarding commissions and cancellations. Some companies may allow you to retain a portion of the commission if the order was canceled after a certain period. If you're unsure, reach out to your upline or company support for clarification on how to handle the situation.
Can I re-engage a customer who canceled their order?
Yes, you can re-engage a customer who canceled their order. Reach out to them with a friendly message, expressing your understanding of their decision. You can offer assistance or provide information about new products or promotions that may interest them. However, be respectful of their choice and avoid being overly pushy.
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