cookinmama
Gold Member
- 331
I have a customer that bought the Stainless Steel 7 Pc set in Sept for the Hostess special for her daughter to give to her at Christmas. Well her daughter just opened the pans the other night to make candy. She only used the one pan but she HAD to use a pot holder to take the pan off the burner because the handle got hot. Is not having hot handles on the burner a selling point for our stainless steel?
Well anyway, she wants to exchange them for the 7 pc non stick pans. I have tried to call HQ but everythime it is a 2 hr wait. So my question is, is HQ just going to let my customer switch for the non stick value for value, or is she going to get the $180 credit and then have to pay the $195 differance. If so, I am going to have a very mad customer and I know she will tell everyone not to deal with PC. She did 3 catalog shows in September to get each of her kids a 7 pc set, but this one daughter wanted the stainless steel because the handles do not get hot, well they didn't work.
Well anyway, she wants to exchange them for the 7 pc non stick pans. I have tried to call HQ but everythime it is a 2 hr wait. So my question is, is HQ just going to let my customer switch for the non stick value for value, or is she going to get the $180 credit and then have to pay the $195 differance. If so, I am going to have a very mad customer and I know she will tell everyone not to deal with PC. She did 3 catalog shows in September to get each of her kids a 7 pc set, but this one daughter wanted the stainless steel because the handles do not get hot, well they didn't work.