Can Customers Receive Credit for Returns on Outdated Products?

[jenniferknapp]

I have a customer that bought a pizza cutter a few months back, and just showed me that it is very "wobbly" ...if I wait until Sept 1 to put te prod adjustment in, will they send her the new style cutter?

And another customer who is not happy with the ultimate manoline at all...it is almost a year, and she would just like credit towards another product. Can I do this for her, or does she have to do it herself?

TIA

 

[pamperedgirl3]

I'm not sure on either, but I think they'd send her the old style cutter if they still have them, since that's what she bought. Is the price different?

Also, I believe our guarantee for the first year is for exchange, refund, or replacement & after a year for replacement only. So I would think they would let her choose something else. But she will have to pay to ship it back.

 

[DebbieJ]

I would call the Solution Center on both.

They will likely give her an old style cutter unless she wants to exchange up and pay the difference.

 

[BethCooks4U]

She would definitely get the old style pizza cutter no matter when it is returned (within warranty). The chances they sell out of the old one by then is unlikely - they do keep some around for those purposes when they can.

As far as the UM is concerned, she should call PC and explain how she feels and they will make the adjustment - it should not wait if she is close to the one year mark. You could call for her but possibly would not be able to answer all their inquiries. The warranty is for longer but I believe that pamperedgirl3 is correct that correct about exchange/refund being just the first year.

 

[jenniferknapp]

That is what I thought, thanks all