Broken DCB at my Show - Woes of a Musician

Click For Summary

Discussion Overview

This thread discusses the experiences and concerns of participants regarding broken Pampered Chef products, particularly the DCB (Deep Covered Baker), during shows. Participants share personal anecdotes about product damage, insurance coverage, and the emotional impact of such incidents.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, shared their experience of a DCB breaking at a show and expressed the need for a replacement.
  • Another participant mentioned feeling upset over breaking a small bowl and empathized with the original poster's situation.
  • Several users discussed the limitations of insurance coverage, with one participant stating that it does not cover product damage.
  • One participant expressed concern about the longevity of the DCB, questioning if it has been available for over three years.
  • Another participant shared their strategy of earning backup DCBs through promotions to avoid being without one.
  • Some participants noted that the insurance is primarily for liability protection rather than product replacement.
  • One participant recounted a personal incident where they spilled cranberry juice at a host's home, which was covered by insurance.
  • Another participant mentioned that they had broken a wine glass at a host's home and questioned whether it would be covered by insurance.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness and coverage of the insurance, with some participants expressing frustration over its limitations while others share positive experiences. There is no clear consensus on the longevity of the DCB.

Contextual Notes

Participants' experiences reflect the challenges of managing product damage during shows and the varying perceptions of insurance coverage among consultants.

Who May Find This Useful

Consultants who have experienced product damage during shows or are considering insurance options may find the shared experiences relevant.

PCMomto4
Messages
257
At my show tonight a guest went to pick up my dcb and it slipped and broke, waaaaaaaaaa and it isn't under warranty anymore. Guess I will add another one onto her show, I can't live without it.
 
That is sad! :( I'm so sorry! I broke one of my small square SA bowls the other day & I just felt sick! I'd really be bummed it were my DCB.
 
would the insurance pay for it since you were at a show? or would that only cover anything of the host that might of been damaged?
 
I live in fear that my DCB will break. Have we really had it in the line for more than 3 years already? Try the insurance if it's beyond the 3 year warranty.
 
I've called re: products and insurance before. It doesn't cover our products.
 
So sad! And also sad that we pay for insurance that we can't use for anything!
 
I could be wrong, but I think the insurance is to protect us if someone gets injured or if we break something in someone's home. So, if someone would have cut themselves on the broken stoneware, the insurance would take care of the injury.

Sandi
 
DebbieJ said:
I've called re: products and insurance before. It doesn't cover our products.

I've always wondered...what does it cover? If I burn down there house?
 
Di_Can_Cook said:
So sad! And also sad that we pay for insurance that we can't use for anything!

What do you mean by that?
Our insurance that we pay for (quite cheaply, I might add) pays for all sorts of stuff!
I spilled cranberry juice concentrate all over my hosts' rug a few years back - it was covered. A consultant-friend of mine started a fire in her hosts' kitchen - it was covered. I am sure some day when you have an "oops" in a hosts' home you'll be singing a different tune.
 
As for the broken DCB...ouch. When we have had opportunities to earn them in the past thru sell-a-thons and stuff, I have always made sure to earn one so I always have a back-up. Also ,when it was a host special last year, I submitted a catalog show so that I could get one for $26. Now I have two back-ups in case I ever break one. I use it at practically every show so I can't afford to be without it.
 
I broke a wine glass at a host home and she told me not to worry about it. Would that be covered? It was back in Dec.
 
flemings99 said:
I broke a wine glass at a host home and she told me not to worry about it. Would that be covered? It was back in Dec.

One of your wine glasses? No. Hers, yes.
Go to consultant's corner and type "liability insurance" in the search box.
 
I don't think we have had the DCB for 3 yrs have we? I can look later but I really don't think it has been that long.
 
dannyzmom said:
As for the broken DCB...ouch. When we have had opportunities to earn them in the past thru sell-a-thons and stuff, I have always made sure to earn one so I always have a back-up. Also ,when it was a host special last year, I submitted a catalog show so that I could get one for $26. Now I have two back-ups in case I ever break one. I use it at practically every show so I can't afford to be without it.

I have two DCBs as well.
 
Di_Can_Cook said:
So sad! And also sad that we pay for insurance that we can't use for anything!

It's not designed to protect your products, it's designed to protect YOU. Instead of you being responsible for damages to a host's home, the insurance would cover it. This includes spills requiring professional cleaning, dropping something and putting a nick in the host's floor, starting her stove on fire, breaking her microwave, that kind of thing.
 
  • Thread starter
  • #16
I think its been quite a while ago and I bought my dcb from another consultant in my cluster when it first came out that had an extra that she didn't want and honestly I don't remember who it even was.

Its not the end of the world, it comes with doing shows, I am just going to borrow my Mom's to use for shows until I get the new one. Plus I figure if I order it with the host discount and my comission it won't be too bad.
 
Di_Can_Cook said:
So sad! And also sad that we pay for insurance that we can't use for anything!

The liability insurance rocks. Totally don't understand the automatic negativity.
 
dannyzmom said:
One of your wine glasses? No. Hers, yes.
Go to consultant's corner and type "liability insurance" in the search box.

Thanks. I'll check with her again and see if she's changed her mind and would like it replaced. It was hers from her wedding!! I was leaving and picked up my stone off the counter--not sure how but it got the glass & it shattered everywhere. I felt aweful! Esp. since before the show she was telling me how special they were!!!
 
Even if it was under warranty HO will not replace it since it was not broken during normal use (ie in the oven). My husband dropped my lid to my DCB 6 months after I got it. I didn't even think about calling HO. I ended up finding a replacement lid on here for pretty cheap and now have another one as a back up so I can use that one at home and leave my car packed at all times.
 
smspamperedchef said:
I don't think we have had the DCB for 3 yrs have we? I can look later but I really don't think it has been that long.



I was just talking about this with another consultant the other day...and believe it or not, it has been out for over 3 years. The DCB was introduced in Fall of '06. Time flies!
 
That is so sad. We do still have our special kit enhancement program where we can buy products to replace old ones at 40% off right? You could do it then too. And the insurance is a great thing. I did a party in the living room of one lady who insisted we do the demo there instead of in the kitchen. I still don't know why but hey, it was her party. We were working with melted chocolate over a beige rug. Get the picture? To make things worse, not only did the chocolate get spilled but when I turned, I stepped in a second blob I did not see and tracked it some 10 feet into the kitchen! The insurance cleaned the carpet and replaced the carpet at the original "drop zone" as no matter what the cleaning crew did, they could not get the entire stain out. It is liability insurance. It covers anything we do to a hosts home or processions while we are there. Our discounts cover our own products.
 

Frequently Asked Questions

What is a DCB and why is it important for my Pampered Chef show?

A DCB, or Deep Covered Baker, is a versatile stoneware product from Pampered Chef that allows you to bake, steam, and serve a variety of dishes. It's important for your show because it showcases the brand's quality products and demonstrates how easy and convenient cooking can be with Pampered Chef items.

What should I do if my DCB breaks during a show?

If your DCB breaks during a show, first ensure everyone's safety by carefully handling the broken pieces. You can then explain the situation to your guests, emphasizing the durability of Pampered Chef products and how rare such incidents are. Consider offering a replacement or discussing the warranty options available for the DCB.

How can I prevent my DCB from breaking in the future?

To prevent your DCB from breaking, always follow the care instructions provided by Pampered Chef. Avoid sudden temperature changes, such as placing a hot DCB in cold water, and handle it with care. Regularly inspect your stoneware for any signs of wear or damage and replace it if necessary.

Can I still host a successful show if my DCB is broken?

Absolutely! While the DCB is a popular item, you can still host a successful show by focusing on other Pampered Chef products and demonstrating their benefits. Engage your guests with recipes, cooking tips, and the overall experience of using Pampered Chef items, which will keep the energy high and the focus on the brand.

What should I tell my guests about the warranty on Pampered Chef products?

You can inform your guests that Pampered Chef offers a limited lifetime warranty on many of their products, including the DCB. This warranty covers defects in material and workmanship, giving customers peace of mind when purchasing. Encourage them to register their products online for easy warranty claims and support.

Similar Pampered Chef Threads

  • wadesgirl
  • General Pampered Chef Chat
Replies
6
Views
2K
NooraK
  • mrshamel3808
  • General Pampered Chef Chat
Replies
24
Views
3K
chefann
  • Jane the PC
  • General Pampered Chef Chat
Replies
14
Views
2K
Grandmarita
Replies
13
Views
2K
carlajanes
Replies
4
Views
1K
pampered.chris
  • shelleyw95
  • Buy and Sell Items
Replies
2
Views
1K
france59
  • bbauman07
  • General Pampered Chef Chat
Replies
8
Views
2K
kcjodih
  • Christ Follower
  • General Pampered Chef Chat
Replies
11
Views
2K
Christ Follower
  • pcsharon1
  • General Pampered Chef Chat
Replies
8
Views
2K
gailz2
Replies
21
Views
3K
mountainmama74
Back
Top