I just had a host tell me that her shelf collapsed in her cabinet and four Dots Bowls and a Small Square Bowl broke. A tribute to the quality-all broke just in half and only a chunk out of the square bowl. She is definately under guarentee and has some of the pieces to send back. Can she get new bowls? I worry that they won't believe her story. I have really had no returns like this before. Generally it's items that arrive damaged that I return. The one time I did multiple items was a week when both my bar pan and Classic Batter bowl broke and the woman I spoke too seemed a bit skeptical, even though I got new right away. I can't imagine what the guarentee would be for for SA if not for breakage which would be almost entirely be accidental.
Jessica
Jessica