Are You Experiencing Product Problems with The Pampered Chef?

[PamperedByJulie]

Lots of problems here tooLadies

I agree and want to say that I'm also having lots of problems. Out of my last 10+ shows I've only had one order arrive without anything missing or broken, however, that order did end up with their cutting boards on back order. I even had one order arrive without any bags for the host to put the guest orders into. Now, I know that's a packing error and not UPS' error.

I've e-mailed the HO about this and got a silly little "thanks for letting us know" reply from them, but it didn't fix the problems because they are still happening. I get tired of making excuses and saying sorry for something beyond my control, there are times it makes we wonder whether I really want to be a consultant for a company that has such poor quality control.

 

[PampMomof3]

What's funny is I bought the essential set and one of the small white squares was broken. Well, I called it in and they sent me the black triangle today instead of the white square. How did that happen??? So of course I called it in again and they are coming to get the black triangle back and send me a white square. Way too funny.

 

[ChefTracey]

Just a little input here from a very experienced packer. I worked in shipping and recieving for the U.S Air Force for 7 years. My job was to pack, ship and recieve parts for aircraft and other assorted supplies. Some of these items were in the tens of thousands of dollars range. My point being, that they taught me how to pack items for shipping so that they would not get broken in transit.

Having this background in shipping, I can tell you that PC does some of the worst packing I have ever seen! Every time I see how they've packed their boxes, I'm amazed that everything inside isn't completely mangled and broken! I've even threatened to take a trip to HO and teach their packers how to pack.

If the boxes were packed correctly, using the proper cushioning materials, the boxes wouldn't be arriving with holes in them and broken products. It's a known fact in the shipping industry, that UPS, FedEx, USPS etc. handle their shipments very roughly. It is the responsibility of the shipper to pack their boxes accordingly. I can tell you, that there is no way any of the above carrriers would pay a claim against them from PC, because the boxes are improperly packed.

Keep complaining to the HO, it is their responsibility to make sure the items arrive in one piece... and they are doing an awful job. Maybe if they keep hearing complaints, they'll consider packing their boxes correctly!

 

[pchef2006]

Shipping w/ UPSWhen I read this thread I was worried that something would happen to my order. BUT it didn't !!! My boxes were in perfect condition!!! Nothing was broken or missing!! For all of you who are having problems I hope they fix them soon!!

 

[nicolespcshows]

I have been having similar problems, broken stoneware, missing pieces, and all kinds of other problems. The broken items could possibly be UPS but I am thinking that if PC packed these things better they might not be getting broken. My sister ordered a replacement piece for her simple additions entertainment set and they sent the dish in a small box...no packing material, nothing...needless to say it didn't break but she wouldn't have been excited if the second piece came broken as well.

 

[BethCooks4U]

I had a GOOD host who will no longer do shows because of how her order came. She called HO and they gave her a pizza cutter as a "I'm sorry you had problems" gift but that doesn't fix the problem. If she ever decides to have another show I will have it shipped to me so she doesn't see how it comes.

I think they should get someone in to teach them how to pack the cartons too!

 

[sweet]

I didn't get anything damage so far but I do have problemes with UPS and specialy when they hire a sub contractor to do their job, latly they didn't even check the delivery address on the boxes and my customer order got delivered to a consultant living 45 min away it took over 1 1/2 week before something was done about it. The help I got from suport service was great but I really think tha PC should use the power they have to tell them(UPS and theire sub-contractor) to do the job right because I hade so many problems before this one with theire sub-contractor and to me it looks like it's ok for them to do what thety do since they don't have any penalty.

 

[pampermeRai]

I didn't get anything damage so far but I do have problemes with UPS and specialy when they hire a sub contractor to do their job, latly they didn't even check the delivery address on the boxes and my customer order got delivered to a consultant living 45 min away it took over 1 1/2 week before something was done about it. The help I got from suport service was great but I really think tha PC should use the power they have to tell them(UPS and theire sub-contractor) to do the job right because I hade so many problems before this one with theire sub-contractor and to me it looks like it's ok for them to do what thety do since they don't have any penalty.

Hi With all the problems with lost/damaged items I have a question? Are we allowed to place personal orders and keep an inventory of items that are popular with our guests and sell them those? Just so they are not waiting and frustrated? Kind of like having our own gift certificates on hand?

 

[BethCooks4U]

Hi With all the problems with lost/damaged items I have a question? Are we allowed to place personal orders and keep an inventory of items that are popular with our guests and sell them those? Just so they are not waiting and frustrated? Kind of like having our own gift certificates on hand?

If you did that the warranties would not transfer. PC discourages us from having inventory. We are not supposed to resell items that we get a reduced price or free.

Read over the Recipe for Success.

 

[pampermeRai]

If you did that the warranties would not transfer. PC discourages us from having inventory. We are not supposed to resell items that we get a reduced price or free.

Read over the Recipe for Success.

Is it best to just have the items delivered to us and then wedrop them to the host?

 

[BethCooks4U]

Is it best to just have the items delivered to us and then wedrop them to the host?

I do that if the host wants me to or says that they are uncomfortable with leaving the boxes at their door because they work during the day or if I have concerns about payment. Just be sure that the first address line says "c/o your name". If you don't do that the booking benefits will be denied and you will not get commission on any order placed with the host show discount. PC will think that she lives at your house.

Susie Host
c/o Mary Consultant
123 My Street
Any Town, State zip

 

[reesefamily5]

I'm trying to figure out how my last show the products got delivered to her house!! I knew she was going into the hospital for a C-section the week after her show. So I told her I would have her show shipped to me and I would sort through everything for her. With having a new baby she can use her rest. Yesterday she called me and said her order arrived. I double checked in PP and my address is what I had listed for her....so I have no clue!!!

 

[KennethandTiffany]

I had the same thing happen!I have no clue how it happened either! I had my address in both screens for the host info and it still went to her house! I don't even know how they had her address because there is no record of it on my end. When I called HO to see if I was missing a step somewhere, the gentleman that answered insisted that it was impossible for that to happen. He said that I ally sent it before I put in my information. I am 150% positive that I did NOT do that, it's kinda hard to send an order % ally". I tried to tell him that I KNOW that wasn't what happened but he just kept saying that was what I did. It started to irritate me, I don't like when someone tries to tell me I did something that I know for a fact I did not do, so I just thanked him and hung up. Hopefully it doesn't happen again! Glad to know I am not the only one!

 

[Princess]

I recently had a customer call me and tell me the 2 large bar pans I gave to her were warped...so now I have to go through the whole exchange process

 

[tiffanypc05]

happened to me alsoI just had the same thing happen...my host was really pissed about it....i thought it was ups's fault but somewhere between my pp and ho it got screwed up...hope this does not happen again.

 

[krzymomof4]

My problem is all together different. I just had a hostess call and ask if PC had changed its policies, I said not that I know of why. She tells me there are no bags in her boxes to give the orders out. Now I have to call other connsultants in the area to see if they have any extra. She was horrified to think she was going to have to hand these orders out in Kroger and Walmart bags!!

 

[reesefamily5]

I had the bag thing happen a lot too last August. Most of my hosts right around that time where not getting PC bags with their orders.

 

[Grandmarita]

In Defense of UPS and PC, I have to say that I have been extremely satisfied with the prompt, deliveries. I generally submit orders Sun. nights, or Mondays. They are shipped by 5PM Tues., and this past week, arrived here
in Western, NY State by Wed. noon. My host was thrilled to have her show
ready to deliver on Thurs. I have done 30 shows and had approximately half of them come to me, because of the number of women who work and I am home days. I check every item for flaws etc. Thank God, even with some pretty beat up boxes, the packing was sufficient to protect everything.
I noticed that those of you who show your State locations, all seem to be in the South, thus taking longer to get there, and perhaps having different carriers than those of us who may be delivered over the road. Do you think all UPS is over the road from HO to your area? or does some go via airlines that could be the real culprit?

 

[BethCooks4U]

I had the bag thing happen a lot too last August. Most of my hosts right around that time where not getting PC bags with their orders.

PC has been hiring a lot of co-workers (that's what they call HO workers) and I think some of these troubles are because they're new.

Quality control in the shipping and packing areas would help I'm sure.

 

[caryd]

I agree that the problem seems to be with UPS. I've had boxes arrive at my house wet ( we have a covered porch) torn, and even opened and poorly resealed. Not just PC shipments personal orders too. I have also contacted HO, so they are aware of the problem many times over.

 

[Momma23boys]

I have had a few adjustments to make for customers, but no complaints from my hosts yet about damaged boxes. I, however, had the badly re-taped and holes problem with the boxes for the bonus products. Luckily, nothing was broken.
I am not sure if it is UPS because I receive many packages through them during the year and have never had problems. Sounds like the distribution center to me.

 

[chefkristin]

Tell Me About It!!I have been getting a lot of unhappy customer phonecalls regarding the dented in boxes, ripped boxes, and a lot of stuff missing. I have notified HO about this as well. Very annoying!

 

[Kelley Sells]

Not a bad one, but....I just got two parties delivered, and everything was fine up until the Rectangle Chillzanne was opened....it looked like someone had USED it..... and it is a good thing I was the one to open it, I would have been MORTIFIED if a customer opened it.....it seemed like crumbs and oil on part of the partitions....just GROSS.


BUT, I had more than enough bags?

 

[jodiga1]

Make sure everyone know about the guarantee when your show starts. Let everyone know you will help them if they have any problems or concerns because you want to be their consultant for life! And call Customer Service and let them know of these problems. I realize that product adjustments on-line are convenient but sometimes calling makes TPC aware that there are problems. I did this once and, later, stoneware went on stop sell until new suppliers were found and problems were corrected. TPC does not want unhappy customers which is why we have a guarantee.

 

[ozella]

My SS kit came in one day late arrived after going through a car wreck, haveing worked for fedex ground I expected my box to look like it actually been in a car wreck, surprise it looked like it had come through with out any problems at all. but when shipping ground stuff is packed in a trailer and can shift, trust me I've had some heavy boxes fall on me.

 

[kinklan4]

my 2 centsPersonally, I have been doing this for over 3 years. At the beginning shipments took longer, 7-10 days just to pack and ship. However it was rare to find something was missing or had broken on the way to my hosts.

However, over the last year I've noticed a decline in both the packing AND shipping. True PC is getting most orders out within 24 hours but I have to ask.. at what cost?

After I submit a show, I am now surprised if I don't get a call that something has broken in transit or is missing! 3 weeks ago a host called me and said PC packed 4 rectangle stones in one box and it looked as if UPS had kicked the box all the way from Chicago. It actually rattled when he DROPPED it on her front door. She was home at the time and told him she wouldn't accept the box because it was obvious everything inside was broken. The driver told her it wasn't his problem and to contact PC!!

My biggest problem is with the boxes PC uses to pack the stoneware in for shipping. Not the outside box, but the actual box our stoneware comes in! This is fragile stuff. You'd think after possible hundreds of broken rectangle bakers, they would get it!! Use a heaver/more insulated box. One with packing material on the INSIDE and not just 2 pieces of cardboard surrounding the stone!

A good point to bring up at conference!

 

[DebbieJ]

Lisa,

I'm with you! I'm surprised when nothing is wrong.

I called the HO last week and talked to a supervisor. She said that we all have to write emails so they know what is going on.

So let your voice be heard! [email protected]

 

[GourmetGirl]

I just had my first show delivered to my house (the host wouldn't be home and didn't want 8 boxes sitting on a front step all afternoon!) and I get 7 of the 8 boxes... guess which one didn't come; box 1! So then I figure everything out using my paperwork and had a few items of my own in the order, take them out and a small square platter from the SA essential set has a huge crack running through it! As I have never done an adjustment where only one part is broken, what do i say on the form? Any suggestions?

Then I open my supply order that I got today and one of the HWC clip magnets fell right off the clip! At least that one I got taken care of right away!

I would love your help on this, sorry for the rant, but so frusterating!

 

[cookinmomof 2]

I Have Never Had A Problem With Any Boxes Being Shipped. In Fact Neither Has Any Of My Host. Ofcourse I Have Not Been Doing This Very Long But I Sure Hope My Luck Holds Out.

 

[soonerchef]

I just had my first show delivered to my house (the host wouldn't be home and didn't want 8 boxes sitting on a front step all afternoon!) and I get 7 of the 8 boxes... guess which one didn't come; box 1! So then I figure everything out using my paperwork and had a few items of my own in the order, take them out and a small square platter from the SA essential set has a huge crack running through it! As I have never done an adjustment where only one part is broken, what do i say on the form? Any suggestions?

Then I open my supply order that I got today and one of the HWC clip magnets fell right off the clip! At least that one I got taken care of right away!

I would love your help on this, sorry for the rant, but so frusterating!

click on the "Product Adjustment" link on the right hand side of CC main page and enter your show number, you can then select a product from the show to add or enter the item number. You will then be asked for the reason for the adjustment, you will select either carton damaged/product damaged or carton not damaged/product damaged. Enter the address you want the replacement shipped and submit. It's pretty easy, you are walked through the process on CC.

I just sent an e-mail to HO about the issues, my last 3 shows have had something broken and I have only had 1 show not have issues this year!