Any Ideas to Keep Cust. Away From Pampered Chef Website?

[Just Peachy]

I had 3 customers place ind. orders on pamperedchef.com in December. This is so frustrating to me.

Any tricks or ideas to help keep this from happening would be much appreciated.

Cincinnati in 1 week!

LaDonna

 

[kspry]

Do you have a personal website?
If so, do they know about it?

 

[ChefBeckyD]

I make sure that anything that lists the PC website gets covered up with a label with my personal website and other info.

I also send out a monthly newsletter with several links to my website. I make sure that at every opportunity, my website is being put in their face!

 

[straitfan]

Yes, but even so, a lot of people get in the mindset of Pampered Chef.com, Just like everything else in the world. I do wish that there was a question like we have on our PWS asking if you have a consultant, and explaining that the order they are about to place won't go through them.

 

[lockhartkitchen]

I cover up the PC site on paperwork too. I make sure to spike interest to my site at all shows, by letting guests know the evening's recipe(s) are posted on my website. I also added a fun scavenger hunt (which I got the idea from someone else's website), which gives away free product to those who take the time to visit it.

 

[DebbieJ]

*Put your PWS address on all paperwork. I even go so far as to NOT put my email address, just my PWS address.
*Send out a monthly email newsletter with links to your site
*Make sure your hosts are using your site and sending out the email invitations, which in turn puts your site in front of their guests.

 

[BethCooks4U]

Our catalog has www. pamperedchef.com on every odd number page, and on page 4, 35, 41 (large font), and back cover - that's at a quick glance. Do you cover it on every page? Of course our customers are going to go to the PC website and I bet many don't even notice that they are buying through someone different than the person who gave them the catalog.

I have contacted PC about the fact that it's all over anything that is associated with the registry and that it takes customers away from our personal website. They said they would look into it. lol

 

[BethCooks4U]

I cover up the PC site on paperwork too. I make sure to spike interest to my site at all shows, by letting guests know the evening's recipe(s) are posted on my website. I also added a fun scavenger hunt (which I got the idea from someone else's website), which gives away free product to those who take the time to visit it.

Could you post your scavenger hunt please?

 

[kspry]

...I bet many don't even notice that they are buying through someone different than the person who gave them the catalog.

That's the thing, I don't see any way, other than always mention my website, and that I only get credit if they go to my website.

The .com URL is on every piece of paper: catalog, receipts, drawing slips, postcard invitations, use & care, recruiting, wedding & fundraiser literature, & even the product packaging.

 

[GeorgiaPeach]

Yes, but even so, a lot of people get in the mindset of Pampered Chef.com, Just like everything else in the world. I do wish that there was a question like we have on our PWS asking if you have a consultant, and explaining that the order they are about to place won't go through them.

I agree! It shouldn't be too hard to add a pop up asking that. It'd be really nice if they could do a consultant search like our host search.

 

[BethCooks4U]

Maybe if everyone of us contacted HO and suggested this...

 

[straitfan]

Oh yes! I LOVE the consultant search idea. HO are you listening?

 

[kspry]

I'm in, just sent them that request - a link for "Already working with a consultant?" or "Find your consultant"

Too many people run pop-up blocker software - a pop-up might not work so well.


Here's what I sent to [email protected]

On the main pamperedchef.com website, I suggest providing some way for customers to find a consultant they are already working with.


"Already working with a consultant?" or "Find your consultant" when they proceed to checkout.


The pamperedchef.com URL is on every piece of supply paperwork, and product packaging - there is no realistic way for me to cover this up with my personal website pamperedchef.biz/xxxx URL.

 

[straitfan]

WHOO HOO! Thanks for submitting this!

 

[wadesgirl]

I really like that idea, it's something that I think they need to work on considering that if someone cannot remember your website there is no way to find it on their own.

I've gone to other direct company websites that will ask you if you have a consultant and you can look them up that way. The only thing I would wonder about is if someone just starts searching then the "director loop" may go out the window.

 

[kspry]

Well, I wish everyone would also submit something similar!

Even though I'm a bit angry at the speed of the reply - which sounds kinda backwards, doesn't it?
It means it is a canned reply, but I do believe all of us together might have a hope of getting it changed.

Thank you for contacting The Pampered Chef home office. The option listed in your e-mail is not available at this time. Your e-mail has been forwarded to our web site developers for review.

 

[BethCooks4U]

I haven't received a reply yet. I asked for the same thing you did but I also asked them to refrain from plastering everything with the PC website. I cited that for the customer to have the paper/catalog in hand she/he would have to have contact with a consultant. I didn't copy what I wrote so I can't say exactly what I typed but that was the general idea.

 

[kspry]

Thanks for sending that, Beth!
Not sure it makes good business sense to NOT to put the main URL on everything, though.

They really need a consultant look-up!

I replied to that canned thing and asked another question - I do want to know the answer to it.

Thanks for your quick reply.

Can you tell me why it is not already available?
Many other direct sell companies have this feature.

What happens in this case: I do a customer care call, and my customer decides to order several items after I explain the features & benefits, and offer to share some recipes with her. I've told her my website URL.

The next day, she is at work and doesn't have my catalog with my website URL. She orders through the .com site.

Who just got the commission on my sale?

 

[BethCooks4U]

Thanks for sending that, Beth!
Not sure it makes good business sense to NOT to put the main URL on everything, though.

They really need a consultant look-up!

I replied to that canned thing and asked another question - I do want to know the answer to it.

Thanks for your quick reply.

Can you tell me why it is not already available?
Many other direct sell companies have this feature.

What happens in this case: I do a customer care call, and my customer decides to order several items after I explain the features & benefits, and offer to share some recipes with her. I've told her my website URL.

The next day, she is at work and doesn't have my catalog with my website URL. She orders through the .com site.

Who just got the commission on my sale?

That's good! If more of us send this kind of things maybe they'll get the hint that WE want the fruits of our labor!

 

[chefann]

I just saw a new little blurb on my site. When I clicked through to "Order Products" to check out the outlet, there's a little box that says "If you want your order to be credited to a specific show, host or consultant, please contact your consultant for their Personal Web Site Address."

 

[BethCooks4U]

I just saw a new little blurb on my site. When I clicked through to "Order Products" to check out the outlet, there's a little box that says "If you want your order to be credited to a specific show, host or consultant, please contact your consultant for their Personal Web Site Address."

I just checked and it doesn't show up on mine...

 

[BethCooks4U]

I just saw a new little blurb on my site. When I clicked through to "Order Products" to check out the outlet, there's a little box that says "If you want your order to be credited to a specific show, host or consultant, please contact your consultant for their Personal Web Site Address."

I just went to pc.com and clicked through to order and that did not come up for me...

 

[climbercanoe3]

I clicked on Shop Online. Then the next page opens with the 3 pictures (the boxes wrapped, the napkins and napkin holders and the cook book) Between the bottom pictures there is a box with the new info.
Hope that helps.

 

[BethCooks4U]

I clicked on Shop Online. Then the next page opens with the 3 pictures (the boxes wrapped, the napkins and napkin holders and the cook book) Between the bottom pictures there is a box with the new info.
Hope that helps.

Thanks! I see it now. That's a start but if you click on any of the links (and the page is full of them) you go on to shop without finding your consultant - people will miss that.

At least they're trying.

 

[chefann]

I agree- it's easy to miss, but it's a start.

 

[kspry]

Very easy to miss! I had to look on several pages before I saw it.

So, customers miss that tidbit buried on the on the first page, start shopping, then proceed to checkout - THAT is the page where it needs to be!

 

[BethCooks4U]

Very easy to miss! I had to look on several pages before I saw it.

So, customers miss that tidbit buried on the on the first page, start shopping, then proceed to checkout - THAT is the page where it needs to be!

I think it needs to be where it is but you shouldn't be able to click on the other links until you say whether you have a consultant or not and you should be able to put her/his name or number in there to find the consultant now - people want immediate, they will not go and try to find the consultant's information.

 

[chefann]

And if it's on the checkout page, that's more trouble for the customers, because by then, they've got a cart full of stuff that they'll have to reenter if they go to another site.

 

[kspry]

Good point, Ann...assuming they can't just transfer the cart session info over to the PWS site.
Beth's suggestion makes more sense, in that case.

I still want to know who gets the commission on my sales when this happens. No reply, yet.

 

[straitfan]

Whoo Hoo! Just checked in after updating my PWS and spotting the "blurb" guess I'm a little late. Kspry--looks like the squeaky wheel gets the grease. At least they reacted. Let's keep on them and see if it gets better.