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Pampered Chef: Sales Adding to orders?

  1. WendyAebi

    WendyAebi Member

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    OK, I'm not even sure exactly what my question is going to turn out to be so please bear with me ;)

    I have a show with an outside order of $41. I do not have the jar opener. I am trying to decide if it is ethical of me to add $9 worth of whatever products I want to this order to get the jar opener. Since HO now has the perforated order cards, the host and the guest would both know so it's definitely not sneaky. I'm about to convince myself that it would NOT be ethical for me to pay just a little and get the bonus when the guest paid 80% of the required amount. Maybe I will add a jar opener for me and give her the free one. :p

    Also, I have another question in this same vein. Since becoming a consultant, I've hosted several of my own events, so I have several past host numbers connected to my name. I did the events under my own name. Is it okay for me to add an order to a host's show, using my own name and my own PHD number? If I did that, I would be getting the 10% off that Pampered Chef says I'm entitled to as a past host, and I would be getting the
    commission that PC says I'm entitled to as a consultant. Do you see what I'm asking? Situation A is okay as far as PC is concerned, and Situation B is okay as far as PC is concerned, but I can't figure out if PC is okay with A & B happening at the same time.

    Then there's the question of adding to a host's order to get their discount. I know it's widely done and I've heard lots of directors say that it's the way to do it. Here's what creeps me out a little--and this is hard for me to put into words, so I hope nobody will be offended--*if* something does happen and it breaks, does it look make us look sleazy to our past host to call and say, "hey I need you to call *my company* for me and tell them that this broke because it's on your receipt." Or, I guess, we could call ourselves and say, "I'm Susie Pasthost and my product broke. Please send the replacement to my consultant."

    Please give me your thoughts on what you think about all these scenarios, whether you think it's okay/not okay and why. (And thanks in advance for helping me sort through this!)
     
    Oct 5, 2005
    #1
  2. BethCooks4U

    BethCooks4U Legend Member Gold Member

    13,053
    39
    We are not supposed to do that but I know of consultants who will ask the guest if she wants to add to the order to get the free jar opener and if she says "no" they ask her if they can add to the order so the consultant can get the jar opener.

    We can not use that past host discount. If we stopped doing PC we could then use it but as consultants we can not get past host benefits. We can order anything we want for 20% off (new consultants discount) in a personal order.

    We are not supposed to add to a hosts order either but again I know of consultants who ask the host if it's okay to add to their order.

    As far as returns or adjustments are concerned. I always do the call to PC for the host. I tell them what the problem is and they ask me if the order should ship to the host or somewhere else.

    Don't lie. It's not worth it. This company is built on high values and if we don't live up to them we will tarnish PC's reputation.

    One thing I DO do is if I am buying something as a gift for someone else (like my daughter-in-law or a good friend), I will order it in her name. It IS for her and that way she gets the receipt and I get the sales credit. That is not against the "rules".
     
    Last edited: Oct 5, 2005
    Oct 5, 2005
    #2
  3. WendyAebi

    WendyAebi Member

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    You are exactly right, Beth. I found this information in Recipe for Success after I posted. (It's a section toward the front of policies & procedures under Consultant-hosted Shows, if anyone else wants to read the exact language.) I like the way you think--I want to be known for my ethics as a consultant...I believe that when I'm honest in the tiniest details, people will be also believe me when I say, for example, that the Professional cookware is worth every penny of the $440 price tag.
     
    Oct 5, 2005
    #3
  4. pamperedbecky

    pamperedbecky Legacy Member

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    0
    I think this is the best solution when you know you want to order something for a friend or as a gift. Being able to give them a receipt (and suggesting to put it under their silverware tray) will save you and them the hassle if they need to track it down if something happens. If it's not in their name, it's difficult for you as the consultant to track the order down and print them up a new receipt if they lost theirs.

    Just FYI-The trick to looking up a particular customer's past orders is easy in Pampered Partner. Under "Print" and then "Generate Reports", choose the "total items sold history report." Pick what dates you want to search, then enter their name in the contact section, then click "ok" at the bottom. It'll show a report of everything they've purchased, including the item number, the show number, the show date and the price. When someone told me about this trick LONG ago, I thought it was the neatest trick if you ever had to look up or print up a new receipt for someone. I just thought I'd share. :)
     
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