So this is a new one and now I'm kind of irritated.
A new consultant signed 8/15. In her kit were only spring summer cattys. She did a show in Aug making her active. She has a show next week and hasn't gotten her fall changeover box. She called HO and was told she had to order it through P3.
When she told me this, I called HO and was told the same thing. I clarified for the rep that she doesn't want the Booster (or whatever they call it now, which yes, does have to be ordered through P3) that she needs her fall paperwork box.
I was told she's not entitled to one... WTH? I asked why and I was told that she didn't know. I asked her if their records showed that she is active and she said yes. So I mentioned that according to her kit agreement, all active consultants are entitled to the box.
Of course, then I was told that she couldn't help me and I needed to talk to Career Solutions. I asked if anyone was in and she said yes and transfered me. I get put on hold and it asks me to leave a voicemail or wait for a rep so I choose the *wait* option and after being on hold for 2 minutes, I automatically get dumped into voicemail.
Has anyone had this happen or even heard of this or am I just super lucky tonight? :yuck:
A new consultant signed 8/15. In her kit were only spring summer cattys. She did a show in Aug making her active. She has a show next week and hasn't gotten her fall changeover box. She called HO and was told she had to order it through P3.
When she told me this, I called HO and was told the same thing. I clarified for the rep that she doesn't want the Booster (or whatever they call it now, which yes, does have to be ordered through P3) that she needs her fall paperwork box.
I was told she's not entitled to one... WTH? I asked why and I was told that she didn't know. I asked her if their records showed that she is active and she said yes. So I mentioned that according to her kit agreement, all active consultants are entitled to the box.
Of course, then I was told that she couldn't help me and I needed to talk to Career Solutions. I asked if anyone was in and she said yes and transfered me. I get put on hold and it asks me to leave a voicemail or wait for a rep so I choose the *wait* option and after being on hold for 2 minutes, I automatically get dumped into voicemail.
Has anyone had this happen or even heard of this or am I just super lucky tonight? :yuck: