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Director Support Call/Questions to Ask Your Team While on Phone W/Them...

In summary, the conversation covers various aspects of booking shows and increasing attendance, generating recruit leads, increasing sales, and handling cancellations or reschedules. The person being interviewed is asked about their methods for getting bookings, building rapport with guests, making the show fun and interactive, using the drawing slip, promoting the host program, and inviting people to consider hosting. They are also questioned about their efforts for strong attendance, developing a guest list, distributing invitations, and making reminder calls. In regards to getting recruit leads, the person is asked about their approach to discussing the business opportunity, introducing the free product value, and identifying potential recruits at the show. For increasing sales, they are asked about cross-selling, setting goals with the host, demonstrating
PampMomof3
Gold Member
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NEEDS TO BOOK MORE SHOWS

• What things are you doing now to get bookings?
How can I better understand the things you do to get bookings?
• How are building rapport with guests?
What actions do you make to interact with your guests?
• What makes your Show fun and interactive?
How do the guests participate in your shows?
• How are you using the drawing slip?
Can you share with me how you present the drawing slip?
• Tell me what you say at your Show to generate interest in hosting.
What words do you use to present the idea of hosting?
• How do you present the host program?
Can you share with me what you say at a Show about our host program? Pretend I am a guest.
• How are you inviting people individually to consider hosting?
What do you say to guests at your full-service checkout?
• How many names are on your List of 100?
What categories are full with names and what categories are short?
• How many calls have you made this week?
Can you list what calls you have made this week?
• Where are you comfortable/uncomfortable in the prospecting call?
What makes you comfortable/uncomfortable in a prospecting call?
• How can you spread the word about your business outside of the Show?
What actions can you take to publicize your business outside of the Show?

LOW SHOW ATTENDANCE

• What things are you doing now to get strong attendance?
How do you help the host build her attendance?
• How did you help your host develop her guest list and encourage her to invite from different groups?
What questions do you ask your host while helping her to develop her guest list?
• How many invitations were sent/delivered?
When you talked with the host, how did she distribute the invitations? Did you ask her if she needed any more?
• How did you handle the reminder calls? (Did the host do them or did you?)
What reminder calls do you make? What reminder calls did the host make?

NOT GETTING RECRUIT LEADS

• What things are you doing now to get recruit leads?
How do you go about generating recruit leads?
• How are you talking to the host about the business opportunity?
What words do you say to the host about the business opportunity?
• How are you introducing the Free Product Value to your host?
In what manner do you present the Free Product Value to your host?
• Who was the most excited/talkative person at the Show?
Can you describe what the most excited person did at the Show?
• What specific things are you doing at your Show to generate interest in the business opportunity?
At your shows, how do you present the business opportunity to your guests?
• Can you share your story with me as you do at Shows?
I would love to hear your story as you tell it to your guests.
• When do you talk about the business opportunity at your Show?
At what point(s) in yor show do you present the business opportunity?
• Can you think of a product that you could use to talk about the opportunity?
What product comes to mind that would present the business opportunity?
• How are you inviting every guest to find out more?
What do you say to each guest at checkout about the business opportunity?
• How are you using the drawing slip?
What do you say when you refer to the drawing slip?

LOW SHOW SALES

• What things are you doing now to increase sales?
How do you cross-sell products?
• How did you set goals with your host for the products she wanted to earn?
How do you dind out what the host wants? What questions do you ask her?
• How are you demonstrating the higher-priced items?
What recipes are you using? What products do they highlight?
• Have you asked guests to talk about their favorite products?
How do you invite guests to talk about their favorite products?
• What could you do to be more knowledgeable about the products?
How do you educate yourself about the products?
• How are you encouraging add-on sales when you total the guest’s order?
What do you suggest to a guest when reviewing his/her order?
• How many outside orders did the host have?
When you are coaching the host on the phone, what do you say to her about outside orders? Do you offer her any suggestions on how to collect them?

TOO MANY CANCELLATIONS OR RESCHEDULES

• What things are you doing now when you get a cancellation or have to reschedule?
How do you feel when you receive the phone call or email? How do you respond?
• What reason did the host give for canceling?
Let’s explore all the reasons you have received from hosts as to why they are canceling.
• When did you have the first contact with the host?
How did you meet the host?
• When did you set the Show date?
How was a date determined for the show?
• How did you help the host build a wish list?
What steps did you take to learn what the host wanted?
• What was the host excited about when she booked the Show?
What product(s) did the host want when she booked the show?

FINDING TIME to DO the BUSINESS

• What things are you doing now to schedule time for your business?
How do you find time for your business now?
• What do you need time to work on the most?
What projects or tasks do you have that are a priority?

• When do you have time blocked on your calendar to work your business?
How do you arrange your calendar for shows, host coaching or customer care calls, and paperwork?
• What can you let go of to free up time in your schedule?
Let’s examine your schedule on a daily, weekly, and monthly basis listing everything you do.
• Who could help you do some of the things that are taking your time?
What tasks in your business and home lives could be accomplished by others?
 
Are these from the Guide to Supporting New Consultants?
 
Who do you have in your life that could help?
 

What is the best way to reach out for support?

The best way to reach out for support is through our Support Call line at 1-800-123-4567. Our team is available Monday-Friday from 9am-5pm EST to assist you with any questions or concerns you may have.

What information should I have ready before making a support call?

Before making a support call, please have your name, consultant ID, and a brief description of your issue or question ready. This will help our team assist you more efficiently.

Can I ask questions about multiple products during one support call?

Yes, you can ask questions about multiple products during one support call. Our team is trained to assist with various products and will do their best to answer all of your questions.

What if I need additional assistance after the support call?

If you need additional assistance after the support call, our team can provide you with resources such as tutorial videos or direct you to our online help center. You can also schedule a follow-up call with our team if needed.

Can I request a specific consultant to speak with during a support call?

While we cannot guarantee a specific consultant, you can request to speak with a consultant who specializes in the product or issue you are calling about. Our team will do their best to accommodate your request.

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