Director New Guidelines for Declined Payments on a Show?L

[DebPC]

These took effect on 8/1. I had my first declined cc yesterday. I have read the email about 4 times and don't have any idea what they mean. I am in line waiting for a call back from Order Proccessing but thought I might get a faster answer here. Is it just me?

 

[Chef Kearns]

It just means that if you have a customer pay with a cc card which gets declined you can't switch to say...well add her total to the host's cc because she paid the host in cash. That lady has to come up with a new cc or debit card #. From what I understand you can make it a PC Debit payment also. However, if I have interpreted the rules wrong please share what HO says.

 

[DebPC]

Home Office said it has to do with after a show is shipped. Evidently in the past when cc's were declined to get them settled for end of month totals, consultants would put them on their cc. Then call back after they'd been able to reach the customer and want to have it taken off of theirs and put on the customers.
I have to admit I've never heard of this one. This is the only scenerio HO gave me. I have a hunch we'll be getting clarification sometime soon.

 

[DebPC]

I spoke to them before your post, otherwise I would have asked them about your example.

 

[ardipc]

It just means that if you have a customer pay with a cc card which gets declined you can't switch to say...well add her total to the host's cc because she paid the host in cash. That lady has to come up with a new cc or debit card #. From what I understand you can make it a PC Debit payment also. However, if I have interpreted the rules wrong please share what HO says.

Actually, I've already had two declined cards in August (an extreme rarity, but it happened), and one case, the customer wrote me a check, so I put it on my Consultant's Credit Card to clear the show, and then on the other, the customer gave me a new card. It does seem that they will change the charge to someone else's card.

I have to admit that given that they let me put it on my card, that confused me, but given the explanation Happy Chef gave about not changing it after the show has cleared, it makes more sense to me now.

Ardi

 

[baychef]

This is one of those times when we all were saying...I don't get it...maybe we are a little thick or something.

I now get it!!!! Becareful putting it on your PC debit or credit card...I have been stiffed twice in the last 6 months.