kaseydee
Gold Member
- 1,104
Just got this email & wanted to give everyone a heads up!
I just spoke with someone in the finance dept at home office. One of my customers emailed me this morning to tell me that she had been charged TWICE for her order on a show I transmitted over the weekend. The finance guy told me that there was a problem with all charges run on VISA cards on Sat. and Sun. (Mastercard and other credit cards were not affected, though if you enter your card numbers directly into the computer, you have no way to know which ones are visa, since the numbers are now cloaked.)
It was not the fault of Pampered Chef nor was it the fault of the banks involved. He said that they realized it and sent through credits for the duplicate charges on Monday, but it may not have showed up on people's bank statements yet. He gave me a file number (which I'm guessing may be different for each show) to give the customers, in case they were charged. Ex: Visa was a debit card, and double charge caused transactions to bounce and fees to be charged. He said that Visa would be responsible for the charges that were incurred.
I looked on my PC Visa and sure enough, I had double charges for both shows I transmitted over the weekend. They have not posted the credit yet. Just wanted to give you guys a heads up, both for your PC visa charges and those of your customers. I hate to cause mass phone calls going to the finance dept, but I can't think of a way to handle it without getting the file numbers. You can call the solution center at 1-888-OUR-CHEF, if you submitted shows that had visa charges on them.
I just spoke with someone in the finance dept at home office. One of my customers emailed me this morning to tell me that she had been charged TWICE for her order on a show I transmitted over the weekend. The finance guy told me that there was a problem with all charges run on VISA cards on Sat. and Sun. (Mastercard and other credit cards were not affected, though if you enter your card numbers directly into the computer, you have no way to know which ones are visa, since the numbers are now cloaked.)
It was not the fault of Pampered Chef nor was it the fault of the banks involved. He said that they realized it and sent through credits for the duplicate charges on Monday, but it may not have showed up on people's bank statements yet. He gave me a file number (which I'm guessing may be different for each show) to give the customers, in case they were charged. Ex: Visa was a debit card, and double charge caused transactions to bounce and fees to be charged. He said that Visa would be responsible for the charges that were incurred.
I looked on my PC Visa and sure enough, I had double charges for both shows I transmitted over the weekend. They have not posted the credit yet. Just wanted to give you guys a heads up, both for your PC visa charges and those of your customers. I hate to cause mass phone calls going to the finance dept, but I can't think of a way to handle it without getting the file numbers. You can call the solution center at 1-888-OUR-CHEF, if you submitted shows that had visa charges on them.
