yetAnother Adj. Tiered Tower Thread

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Discussion Overview

This thread discusses experiences related to the adjustment process for the tiered tower product, focusing on issues with assembly, defects, and the return process. Participants share personal anecdotes about their interactions with customer service and the condition of their products.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reported difficulty assembling their tower due to a stripped post and expressed concern about potential defects leading to a stop sell.
  • Another participant noted that if there are many complaints, the company may want to investigate the issue further with the manufacturer.
  • Several users mentioned their experiences with product returns, indicating that some items are not requested back while others are, possibly due to fragility.
  • One participant shared that they had to return their HWC Martini glasses and suggested that outcomes may vary based on who one speaks with at customer service.
  • Multiple participants expressed uncertainty about the assembly of the washers, with some noting that they slide out during assembly and others asking for clarification on the issue.
  • One participant mentioned that their assembly went smoothly, possibly indicating that manufacturing issues may have been resolved.

Areas of Agreement / Disagreement

Views differ regarding the consistency of product quality and the return process, with no clear consensus on the extent of defects or the effectiveness of customer service interactions.

Contextual Notes

Participants shared personal experiences with the tiered tower and related products, focusing on assembly challenges and customer service responses without implying any official stance from Pampered Chef.

Who May Find This Useful

Consultants who are experiencing similar issues with the tiered tower or related products may find the shared experiences and insights relevant.

B
Becca_in_MD
Gold Member
Messages
1,464
Finally got around to calling in my adjustment b/c I can't get my tower together. One of the posts won't connect. I think the threads are stripped. I was surprised that HO wants my defective one back and are sending me a pre-paid label to get it back.

Have others had to send theirs back? Is the trend of defects large enough that they're taking a good look at this product or am I reading too much into this? I love it and don't want a stop sell on it.
 
If they are getting a lot of complaints, then they probably do want to see exactly what is going on so that they can take up the complaint with the manufacturer. ;)
 
If it's under the 30 days, most times they do send a label and have products get returned. However, my pink dots martini glasses had some scratches and chipped dots, and when I did the adj. It said for me to just get rid of them. My guess is that it's because they are a fragile glass item and don't want to pay for them again and take a chance of them breaking during shipment. Another time they didn't ask for something back was on the bamboo towels. So maybe certain products it's not worth it to them.
 
I guess I should take mine out of the box to ensure its ok - duh on my part.
 
Melissa78 said:
I guess I should take mine out of the box to ensure its ok - duh on my part.
Click to expand...

Yeah, me too (my second one that is).
 
I haven't taken mine out of the box. Guess I need to go take a look at it!
 
I had to call in the adjustment on my HWC Matini glasses and I have to send mine back. Guess its all in who you talk with.
 
I had to do an adjustment on mine. One of the posts was stripped and wouldn't tighten.
They send me a new one right away and a return label for the original.
I was sort of surprised since I told them the only problem was the post but they send me the whole thing!
Another question, was this supposed to have an extra set of washers?
 
Yes, they are really thin and mine were stuck together -- definitely required my bifocals to see that they were stuck together and to get them apart!​
 
When we put ours together, the washers kept sliding out and are visible. Looks like there is something stuck to the plates. Anyone else have this issue? If so any suggestions on how we can avoid this? It really looks bad, and honestly I wouldn't want to buy this item if I were to see it the way ours goes together.
 
Thanks for the tip on the washers getting stuck together!
The info sheet did say there was an extra set of washers.
And in general, thanks for posting that some of them have had problems, so I made sure to get it put together before the 30 days were up!Mine went together perfectly. Maybe they have fixed any manufacturing problems!
 
The washers on mine gradually slide out too! I dont know if I'm doing something wrong or not... I have no idea how to fix the problem either. :/
 
reneenshelcook4u said:
When we put ours together, the washers kept sliding out and are visible. Looks like there is something stuck to the plates. Anyone else have this issue? If so any suggestions on how we can avoid this? It really looks bad, and honestly I wouldn't want to buy this item if I were to see it the way ours goes together.
Click to expand...

LilChefBeth said:
The washers on mine gradually slide out too! I dont know if I'm doing something wrong or not... I have no idea how to fix the problem either. :/
Click to expand...

I'm not sure I am understanding this. :confused: How are the washers sliding out? Where are they going/showing up that people see? Could you post a picture so we can get a better look?

The top/bottom of the rod should be as wide as the washer, so the washer shouldn't be going anywhere. Are you over-tightening them and so it's squishing them out?
 

Frequently Asked Questions

What is the "yetAnother Adj. Tiered Tower Thread"?

The "yetAnother Adj. Tiered Tower Thread" is a discussion forum or thread dedicated to sharing tips, experiences, and advice related to the use of tiered serving towers in direct sales, particularly for Pampered Chef products. It serves as a platform for consultants and customers to exchange ideas on how to effectively showcase and utilize these products in various settings.

How can I use tiered towers in my Pampered Chef business?

Tiered towers can be used creatively to display a variety of products during cooking demonstrations, parties, or events. They are perfect for showcasing food items, serving appetizers, or presenting kitchen tools in an organized and visually appealing manner. Utilizing tiered towers can enhance your presentation and attract more attention to your offerings.

What are some popular recipes to showcase with tiered towers?

Popular recipes for tiered towers include bite-sized appetizers, desserts like cupcakes or mini tarts, and themed displays for holidays or special events. You can also use them to present a variety of dips and spreads alongside chips or crackers, making it easy for guests to sample different flavors.

Can I customize my tiered tower display for different events?

Absolutely! Customizing your tiered tower display for different events is a great way to cater to your audience. You can change the color scheme, theme, and types of food or products displayed based on the occasion, whether it’s a holiday party, a bridal shower, or a casual gathering. This personalization can make your presentation more engaging and memorable.

Where can I find additional resources or ideas for using tiered towers?

You can find additional resources and ideas for using tiered towers through the Pampered Chef website, social media groups, and forums like the "yetAnother Adj. Tiered Tower Thread." Many consultants share their creative displays and recipes, providing inspiration and practical tips for maximizing the use of tiered towers in your direct sales efforts.

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