Understanding Stoneware: Common Questions and Concerns

[babywings76]

So I have another question...boy I hope you guys aren't sick of me....:angel:

On the outside of my rectangle baker, on the bottom third of it all the way around it looks discolored, like it's wet or oil seeped through to the outside. Is that a normal look for the outside of stoneware?

 

[etteluap70PC]

if it is on the outside you probably have a hairline crack. Is it the glazed baker? Look very closely it can be very faint. This happened to a host of mine who had the lg bar pan. Looked OK but after using it a few times was "leaking" I took a good look and yup.... hairline cracks.

Send it back!

 

[babywings76]

Oh no! Really? Yikes! I'll go check it out. It's the unglazed one. I bought it in April, I think?

 

[babywings76]

Well, I looked and looked and I don't see any cracks. So is this not normal at all? Should I call and ask HO?

 

[babywings76]

Bumping...

I put a call in to customer service and am waiting for a call back. Just thought I'd try asking again to see if this is normal for the outside of a stone.

 

[babywings76]

Okay, I just got off the phone. They are so nice. I love PC! I feel so bad though returning the stone if this is normal. But he said it didn't sound normal, so he gave me a reference # and they will be sending me a return label and that they are paying for it. Wow! I thought I was going to have to since the show I bought it at before I signed was in April. How great is that!

Now, how to box it up safely? I guess it doesn't matter too much if it breaks, right?

 

[raebates]

Our HO is phenomenal! Glad to hear you got things worked out. And, no, you won't need to worry about making it too secure for shipping.

 

[stefani2]

If you are questioning it that much - then I think you did the right thing in returning it. Especially if you end up using it for shows.

 

[casescafe]

My large bar pan broke during my demo last night. I made the mini-cheeseburgers and was in the process of cutting the meat into squares when one of the corners broke away and fell off! I used the opportunity to show the guests what the stoneware looks like "on the inside" and to explain the process for returning a defective product. I also joked that the bar pan now has a built-in drain!

Then, while I was scraping the bar pan under hot water, the opposite corner broke off. I compared the two pieces with one another and they were nearly identical... in both shape and size. Very odd.