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The Mystery Product is a surprise item that is included in your Pampered Chef order. It is a new or popular product that is not listed in the catalog and is only revealed once you receive your order.
To request help with the Mystery Product, you can contact our customer service team through phone, email, or live chat. Simply provide your order number and let them know that you need assistance with the Mystery Product.
Unfortunately, the Mystery Product cannot be exchanged for a different product. However, if the product is damaged or defective, we will gladly send you a replacement.
No, the Mystery Product is not a free gift. It is included in your order at no additional cost, but it is not considered a promotional or free item.
The Mystery Product changes periodically and is not on a set schedule. This allows us to surprise our customers with new and exciting products. We cannot guarantee that the Mystery Product will be different every time, but we strive to provide a variety of products to our customers.