chefann
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Resolve Declined Credit Cards: The New Feature on CC for Managing Your Business
- Thread starter chefann
- Start date
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Discussion Overview
The thread discusses the new "Resolve Declined Credit Cards" feature on the CC platform, with participants sharing their experiences regarding its functionality and issues encountered with declined payments.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant mentions that their feature shows two declined cards from last year that were resolved without charging another card, indicating a need to contact HO for further assistance.
- Another participant shares that their feature displays all declined cards since their 100th show and found it helpful for resolving current issues.
- Several participants report that their features indicate "No declined credit cards at this time," expressing a sense of relief or curiosity.
- One participant recounts a situation where a customer's check bounced, leading to confusion when the order was shipped despite the credit card being declined later.
Areas of Agreement / Disagreement
Views differ regarding the functionality of the new feature, with some participants finding it useful while others have not encountered any declined cards.
Contextual Notes
Participants are sharing personal experiences related to the new feature and its impact on managing payment issues within their business operations.
Who May Find This Useful
Consultants interested in understanding how the new feature works and its practical implications for managing declined payments may find this discussion relevant.
dannyzmom
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Flamingo
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dannyzmom
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smspamperedchef
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wadesgirl
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pamperedlinda
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dannyzmom
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dannyzmom
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So, I submitted a show about 2 weeks ago.
A customer's check bounced. I called HO immediately and they said show hadn;t shipped yet.
I called guest and she gave me a CC.
I called HO back and they switched her form of payment to her CC and credited me back the amount of her check.
Show shipped.
Items delivered while I was in DC.
I got a call TODAY from HO saying her CC was declined. WHAT?? Why did they ship her order if her CC was declined???
Now HO says I need to call her and resolve it.
HUH???
A customer's check bounced. I called HO immediately and they said show hadn;t shipped yet.
I called guest and she gave me a CC.
I called HO back and they switched her form of payment to her CC and credited me back the amount of her check.
Show shipped.
Items delivered while I was in DC.
I got a call TODAY from HO saying her CC was declined. WHAT?? Why did they ship her order if her CC was declined???
Now HO says I need to call her and resolve it.
HUH???
Frequently Asked Questions
What is the "Resolve Declined Credit Cards" feature?
The "Resolve Declined Credit Cards" feature is a new tool designed to help Pampered Chef consultants manage declined credit card transactions more efficiently. It allows consultants to view, address, and resolve issues related to declined payments directly within their business management system.
How does the "Resolve Declined Credit Cards" feature work?
This feature provides a user-friendly interface where consultants can see a list of declined transactions. They can then take appropriate actions, such as contacting customers for updated payment information or resubmitting the payment. The system also offers guidance on common reasons for declines.
What are the benefits of using this feature?
The main benefits include improved cash flow, reduced delays in order processing, and enhanced customer service. By quickly resolving declined transactions, consultants can ensure that orders are fulfilled promptly, leading to higher customer satisfaction and retention.
Do I need any special training to use the "Resolve Declined Credit Cards" feature?
No special training is required to use this feature. The interface is designed to be intuitive, and there are helpful resources available, including tutorials and FAQs, to guide consultants through the process of managing declined credit cards effectively.
What should I do if I encounter issues while using this feature?
If you encounter any issues while using the "Resolve Declined Credit Cards" feature, you can reach out to Pampered Chef's customer support team for assistance. Additionally, there are community forums where consultants can share their experiences and solutions with each other.
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