Il Consultants in Wave 2--Need a "Merrill" Favor!!

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Discussion Overview

This thread centers around participants' experiences and frustrations regarding the Merrill store at a recent conference, particularly focusing on product availability and customer service issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expressed disappointment over missing out on a desired item from the Merrill store, noting a lack of information during orientation.
  • Several users mentioned that items introduced at the conference might not be available online until after Wave 3, leading to frustration over product availability.
  • One participant shared their experience of items disappearing quickly from the Merrill store, suggesting it should be a priority stop for attendees.
  • Another participant echoed this sentiment, highlighting the poor planning and stock issues, with many items gone by the time they arrived.
  • Some participants reported long wait times at checkout and expressed irritation over the lack of staff assistance during busy periods.
  • One participant recounted a negative experience with the Will Call system, where they were charged for items they did not want.
  • Several users noted that the acceptance of conference cash was problematic, with some stating that Merrill would not accept it this year, leading to further dissatisfaction.
  • One participant remarked on the overall disappointment with the Merrill experience compared to other aspects of the conference.

Areas of Agreement / Disagreement

Participants generally agree on the dissatisfaction with the Merrill store's management and product availability, with many sharing similar frustrations. However, there is no clear consensus on whether the issues stem from poor planning or other factors.

Contextual Notes

The discussion reflects personal experiences from attendees at a conference, focusing on the challenges faced at the Merrill store, including product availability, customer service, and payment issues.

Who May Find This Useful

Consultants who attended the conference or are considering attending future events may find these shared experiences relevant to their expectations of the Merrill store.

I hope I don't get bashed by saying this, but I think there should be a limit to how much 1 consultant can buy at conference. I saw a consultant really stocking up what looked like for her whole cluster. I am sure that is what happens, I mean don't get me wrong, that is a perk of going to conference so that you don't have to pay shipping, but at least let someone else have a chance of buying something too! It is not fair that you go there on Day 1 and the place is empty. I know that Merrill is partly to blame too, seems like they should have it figured out by now.
 
mpkegley said:
I hope I don't get bashed by saying this, but I think there should be a limit to how much 1 consultant can buy at conference. I saw a consultant really stocking up what looked like for her whole cluster. I am sure that is what happens, I mean don't get me wrong, that is a perk of going to conference so that you don't have to pay shipping, but at least let someone else have a chance of buying something too! It is not fair that you go there on Day 1 and the place is empty. I know that Merrill is partly to blame too, seems like they should have it figured out by now.
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Not bashing, but many consultants go to conference with the idea of stocking up - and using money they've saved up. This is all Merrill does - and PC is not the first National Convention they've ever done - they should be prepared. I have heard from friends in other DS companies, and Merrill is their only vendor too - and they have the exact same issues we have. It's really not PC consultants who should be limited - Merrill should be doing their job.

And possibly she was buying for her cluster, so they didn't have to all stand in that horrendous line!
 
not bashing but, I don't think they should limit purchases... I really don't see how they could would they limit it to 6 items or a $$ amount? I agree its a perk for those attending conference to buy what they want
I used to buy for "rewards" for my downline and all of my shirts etc because we drive every year and I could stash it in the car and save shipping. We never had this problem with AIM or a Visible Difference.
 
Teresa Lynn said:
especially with their HQ in the Chicago area they should be able to restock and keep up with the supply and demand. i can understand Leadership where its in a different city but chicago come on!!
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Merrill is actually located in Minnesota.
 
oh sorry I apologize
 
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