How to Easily Track Orders by Contact: Tips for Managing Your Business

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Discussion Overview

The thread discusses various methods for tracking orders associated with specific contacts in the context of managing a Pampered Chef business. Participants share their experiences and techniques for retrieving order information from past parties.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, expresses difficulty in recalling which items were ordered by guests at past parties and seeks a more user-friendly method for tracking this information.
  • Another participant shares their experience of using Pampered Partner's auto-generated follow-up feature, which helps them keep track of orders by listing the host's name in reminders.
  • One user mentions using the total item sold history report to find a customer's purchase history by entering their name.
  • A consultant provides a detailed step-by-step method for searching order history by contact in the Consultant's Corner, suggesting it as an easy way to retrieve past order information.

Areas of Agreement / Disagreement

Views differ on the most effective method for tracking orders, with no clear consensus emerging on a single best approach.

Contextual Notes

The discussion is focused on personal experiences with the tools available for managing customer orders and follow-ups within the Pampered Chef consultant framework.

Who May Find This Useful

Consultants looking for ways to improve their order tracking processes may find the shared experiences and methods beneficial.

ChefSandyK
Messages
240
Okay, maybe I'm missing something (wouldn't be the first time, that's for sure). Is there a way to call up all of the items any given contact has ordered? For example, let's saw 2 months ago I had a show for Sue. At that time, I put in a follow-up action reminder for all of the guests at her show. Problem is, now it's two month later. I am having names come up under my action reminders and I have no idea whose party they attended, let alone what they ordered. I know I can do it under the Total Items sold report, but that way really isn't user friendly...doesn't include the name of the host, group the items by party, etc. Is there a better way to work this that I'm just not figuring out?

Thanks,
Sandy
 
Last edited:
Here is what I doDo you have PP Autogenerate your follow-up date? When I have PP auto-generate my follow-up as I am putting the data into the show, it will list who the host was in the left hand side of my daily reminder page ("Auto generated from xxx's show") when the follow-up day comes due. I then go to Pampered Partner- Reports, Show Order Detail. Call up the show by host, say "No" to payment summary only, and it will list each guest and what was ordered.

Alternatively, you can just look up the show on your screen rather than printing it out.

Robin
 
you can go into PP total item sold history report and put the customers name in and it will give you a list of everything they have purchased. I think that is what you are asking about.
 
  • Thread starter
  • #4
Thank you bothI knew there was an easier way than the way I was doing it. :o

Have a great night,
Sandy
 
Hi Sandy,I completely understand your frustration with trying to track orders from past parties and guests. There is actually a really easy way to see all the items a contact has ordered. Here's how:1. In your Consultant's Corner, go to the "Contacts" tab.
2. Click on the "Search Contacts" button.
3. In the "Search By" section, select "Order History."
4. In the "Order Date" section, choose the date range you want to see orders from (in this case, 2 months ago).
5. In the "Host Name" section, type in the name of the host for that party (in this case, Sue).
6. Click on the "Search" button.This will bring up a list of all the contacts who attended Sue's party and their orders. You can also click on each contact's name to see more details about their orders.I hope this helps and makes it easier for you to keep track of past orders. Let me know if you have any other questions.Happy cooking!
Pampered Chef Consultant
 

Frequently Asked Questions

How can I organize my contacts for easier order tracking?

Start by creating a spreadsheet or using a customer relationship management (CRM) tool to list all your contacts. Include columns for names, contact information, order history, and preferences. This will help you quickly locate information and track orders efficiently.

What tools can I use to track orders by contact?

There are several tools available, such as Google Sheets, Excel, or dedicated CRM software like HubSpot or Salesforce. These tools allow you to input and manage customer data, track orders, and generate reports to analyze your sales performance.

How often should I update my order tracking system?

It's best to update your order tracking system immediately after each sale or interaction with a customer. Regular updates ensure that you have the most accurate information, making it easier to follow up and provide excellent customer service.

What information should I include when tracking orders?

When tracking orders, include the customer's name, contact details, order date, product details, payment status, and shipping information. You may also want to note any special requests or feedback from the customer for future reference.

How can I follow up with customers after their orders?

Set reminders in your tracking system to follow up with customers a few days after their order is delivered. You can send a thank-you message, ask for feedback, or inform them about upcoming promotions. This helps build relationships and encourages repeat business.

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