Hello- Can You Hear Me Now?? Vent

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Discussion Overview

This thread explores various experiences and strategies related to communication challenges with hosts leading up to cooking shows. Participants share their personal approaches to handling situations where hosts do not respond to calls or messages.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes leaving multiple messages for a host who did not respond, ultimately suggesting the show could be turned into a catalog show if there was no communication.
  • Another participant shares that they have heard of consultants assuming everything is on track and stating they will see the host at the scheduled time, which may prompt a response if the show is indeed canceled.
  • Several users mention the importance of obtaining a guest list at least 3-4 weeks before the show date, with some stating they do not send the host packet until they have this list.
  • One participant recounts a humorous experience of giving a wrong date in a message to elicit a response, noting it has been effective in getting callbacks.
  • Another participant expresses concern about the potential confusion that could arise if a host misinterprets a message about a changed date.
  • Several participants discuss the use of email and postcards to help track guest attendance and maintain communication with hosts.

Areas of Agreement / Disagreement

Views differ on the best approach to take when hosts are unresponsive, with some participants advocating for proactive communication strategies while others share their personal experiences without a clear consensus on a single effective method.

Contextual Notes

The discussion reflects a range of personal experiences and strategies among consultants regarding host communication, emphasizing the variability in individual situations and approaches.

Who May Find This Useful

Consultants looking for insights into managing host communication challenges may find the shared experiences and strategies relevant to their own practices.

lockhartkitchen
lockhartkitchen
Messages
2,154
In the past when a host would not return calls, so I could confirm guests attendance, etc. I would leave one last message giving her a deadline to call me or the show would turn into a catalog show.

I decided to try another method: I got a name and # for a booking from a show. I called 4 weeks ago to get her address so I could send the host packet. I left several messages for two more weeks and finally the host to be left an address. I mailed the host packet two weeks ago, and called to confirm and give her the ingredients. No response. No response...... many calls. I finally used a new method Wed. and said I assumed she got the ingredients from my website as I had suggested, since she had not called me. I told her I needed a guests count and hoped she got all the ingredients, because she would have a lot of hungry ladies Saturday. See you at 11:00.

No response. I don't want to drive 50 minutes to nothing, so tonight I left one final message saying I assumed her show was cancelled and she could turn it into a catalog show. If she wasn't going to do a catalog show, she could share it with someone else. I asked her to mail back my host packet so I could use it for another host if she wasn't going to use it.

Anyone else have another way they approach a no call? oh, I know she checks the phone because she is a minister and her answering machine talks about leaving a message for the home she is selling.
 
This hasn't happened to me, but I've read a suggestion here before: Don't mail out the packet until you get the address list. Guest list must be received by you at least 3 or 4 weeks before the show date (you choose) or you give the date away to someone else. Sorry this has happened to you. Make sure you talk into the phone with a smile on your face so it's heard in your voice.
 
I have also heard of consultants calling and saying that they are assuming that everything is a go and that they will see the host at their house at the time of the party. If the host doesn't have any one coming then there is sure to be a call back saying that it is cancelled. Of course, I haven't had the courage to say that! I have just said that I'm assuming the show is cancelled and that I would love to do a party for them in the future when they are not so busy.
 
  • Thread starter
  • #4
That's what I thought too Sarah. That's the new plan I had. I said I was coming on Saturday and I hoped that sinse I hadn't heard from her I assumed she had gotten the ingredients from my website. Otherwise you will have a lot of hungry woman! I said it all with a smile. After no messages and no answer but a machine at 7:00 tonight, I can't leave 50 minutes for a no show.
 
The best way is to get the guest list 4 weeks before the show. No matter when you book the show, give them a guest list and say "I need this back in one week. This will probably be the hardest thing you will do for this party.". Then you call them to set up at time to meet to switch the guest list for the host kit, if they don't have it ready, let them know that you are happy to set a date with them when they have their guest list ready. Then, rebook that date!Now, I have done the "I hope you got the ingredients and I'll be there at....", but it backfired because the host was in the hospital. What I do is if I don't have the guest list and cannot get ahold of the host, I leave a message. Something like "I hope everything is going okay with you and your family. Will you give me a call to let me know you're still alive? Maybe we can try another date for your show."
 
I do the same as Kate. I do not send the host packet unti lI have the guest list in my hands.
 
Me too.. no list... no guests invited ... no packet. No need to stress out!
 
Do you guys have a special "form" you use for the guest list from hosts? Just curious.
 
I have called and given the wrong date and time. Freaks her out. For example, if the show is supposed to be on Monday, October 7th at 7pm, I will leave a message that says "I havent heard from you so i am going to assume that everything is fine. I will be there tomorrow (Sunday, September 29th) at 11am with bells on. See you there!" That has never failed to get me a call back.
 
I encourage people to use the email system along with mailing out post cards so that they can keep track of who is coming. I let them know that host who use this have very successful shows.That way I get to keep track too.
 
Here is the form I use to get their guest list...
 

Attachments

friday said:
I have called and given the wrong date and time. Freaks her out. For example, if the show is supposed to be on Monday, October 7th at 7pm, I will leave a message that says "I havent heard from you so i am going to assume that everything is fine. I will be there tomorrow (Sunday, September 29th) at 11am with bells on. See you there!" That has never failed to get me a call back.
Click to expand...
That's kind of funny!
 
What happens if you have a very unorganized host and they think you are telling the truth about coming on the other date? Calls all the guests and lets them know, they are there and you aren't....that would happen to me!
 
I suppose that would suck... I did have a host once who wrote me in her calendar on Saturday and I wrote her in on Sunday- and we figured this out HOURS before her guests arrived. But for this scenario- after 10 years, if a host won't answer- she ain't havin' that party. Nearly 100% of the time. I don't think you have to worry too much. But if you really are nervous about that happening, pick a fake date that you are available on just in case...
 
  • Thread starter
  • #15
Hosts cancelling is something I've never had a problem with. Unfortunately, the show never happened. Read my email I sent to her on Host Coaching.
 

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