Even Hand Washing Is Taking off Spots

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Discussion Overview

The thread centers around concerns regarding the Pampered Chef Dots Stemware, particularly issues with spots coming off during hand washing and the availability of the product. Participants share personal experiences and frustrations related to product quality and communication from the company.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, mentioned that during a cluster meeting, concerns were raised about spots coming off the wine glasses even with careful hand washing.
  • Another participant expressed frustration over receiving a note that the Dots Stemware would ship later, speculating that it might be due to ongoing issues with the product.
  • One participant reported receiving shattered glasses in their order and noted delays in receiving replacements, suggesting that the company might be holding off on shipments until the issues are resolved.
  • Another participant shared an email response from Pampered Chef stating that the Dots Stemware is not on stop sell and should be hand washed, questioning the effectiveness of this guidance given the reported issues.
  • One participant noted that a regional meeting revealed that the company had not received complaints about the dots coming off, which they found hard to believe.
  • Several users mentioned the possibility of defective batches, with one participant stating their stemware remained intact despite regular use.
  • Some participants highlighted discrepancies in how the product issues are being handled in Canada versus the U.S.
  • One participant speculated whether the type of dishwashing soap used could be a factor in the problems experienced.
  • Another participant expressed disappointment over the situation, feeling let down by the product issues and delays.

Areas of Agreement / Disagreement

Views differ among participants regarding the severity and nature of the issues with the Dots Stemware, with some expressing confidence in their products while others report significant problems. No clear consensus emerges on the overall quality or reliability of the stemware.

Contextual Notes

Participants are sharing personal experiences and opinions regarding the Dots Stemware, reflecting a range of concerns about product quality and communication from Pampered Chef.

Who May Find This Useful

Consultants who are considering selling the Dots Stemware or who have experienced similar issues may find the shared experiences and discussions relevant.

babywings76
babywings76
Gold Member
Messages
7,266
Just had a cluster meeting. We discussed the new products and it came up that even when someone gently and carefully handwashed the wine glasses, putting most focus on the inside and rim and barely washed the outside, she lost a purple spot or two. I think everyone who has had a concern with theirs should e-mail HO right away so the company can figure out what to do. I'm hesitant to even sell these items. Now the next question is...will the trees come off the holiday plates? I would've thought the pictures would be in between the layers of the glass, but it seems that it's not.
 
I finally received my SAT & sample order today. I had been expecting the stemware, but got a note saying "dots stemware will ship later". No date. No explanation. I wonder if they are holding them back until they get this all worked out?
 
peichef said:
I finally received my SAT & sample order today. I had been expecting the stemware, but got a note saying "dots stemware will ship later". No date. No explanation. I wonder if they are holding them back until they get this all worked out?
Click to expand...

It sure sounds that way.
When I rec'd my stemware (two boxes) one box had all but one glass shattered. I called HO about it 10 days ago and just looked to see - they've still not shipped out my replacements. I bet they're holding off until they resolve the issue.
 
i just got this email from a director in our cluster..



Sent: Tuesday, August 26, 2008 11:41 AM
Subject: [WilsonPC] The Dots Stemware

I emailed Pampered Chef about the dots stemware and this is the response I received today...

Thank you for contacting The Pampered Chef. The Dots Stemware is not going on stop sell. They need to be washed and dried not left soaking in water.

Dorothy Clarkson
Solution Center Representative
The Pampered Chef, Ltd.
The Pampered Chef, Ltd.




they are still saying just handwash them?? :confused:
seems like they will have plently of unhappy shoppers since even condensation is taking the dots off..
 
WE had a regional mtg. on Sat. and they were giving a set of these away. I talked to the advance director who was in charge and expressed my concerns. She said she had received the e-mail where David Meanan (sp) told of the spots coming off, so she called HO before she gave this set away. They told her at HO that they had not received ANY complaints about the dots washing off! She also said they told her that they had tested them in 3 different dishwashers in the test kitchens. Doesn't hardly seem believable to me!!!
 
There not dishwasher safe & people hand washing them have the dots coming off but their 3 dishwashers didn't get any dots off??? Sounds like all of the CS'ers need to contact HO that their dots came off by hand washing so they can get them started on looking into this a little bit better. Because of all your posts mine are still in the box never opened.
 
I wonder if there are lousy batches out there?
We have used, washed and dried ours 2x a week since we got them and they aare still perfectly dotty.
 
3 dishwashers? how weird...

maybe there WAS a bad batch??
 
that is weird that Canada and the US are BOTH having trouble with the same product but are totally handling it differently. Like it was said in an earlier post, we haven't received any explanation other than they will be shipped later. Weird......
 
stefani2 said:
that is weird that Canada and the US are BOTH having trouble with the same product but are totally handling it differently. Like it was said in an earlier post, we haven't received any explanation other than they will be shipped later. Weird......
Click to expand...

... in Canada, they haven't even mentioned the disappearing dots. 4 days til the new season - will we get our bamboo bowls, drink charms & stemware by then....stay tuned
 
dannyzmom said:
I wonder if there are lousy batches out there?
We have used, washed and dried ours 2x a week since we got them and they aare still perfectly dotty.
Click to expand...

Hehe, this made me laugh! Love the wording:)
I hope people that this happened too have contacted HO.
 
have there been any more problems that have surfaced since we last posted? is the stemware going to be ready to sell and ship in September?
 
Could it be the dishwashing soap some are using?
 
not sure... I have so many people wanting this stemware... :cry:

its kinda disheartening at this point for me... stop sells, backorders, problems, lead... urgh... I was so hyped about fall, and I feel... well... let down.:cry:

ok, sob over!
 

Frequently Asked Questions

What does "Even Hand Washing Is Taking off Spots" mean?

"Even Hand Washing Is Taking off Spots" refers to the phenomenon where even gentle hand washing can remove stains or spots from cookware or kitchen items. This can be particularly relevant for items that are not dishwasher safe or require special care.

How can I prevent spots on my Pampered Chef products?

To prevent spots on your Pampered Chef products, make sure to wash them promptly after use, avoid using abrasive cleaners or scrubbers, and dry them thoroughly after washing. Additionally, using a gentle dish soap can help maintain the appearance of your items.

Are there specific cleaning products recommended for Pampered Chef items?

Yes, it is recommended to use mild dish soap and non-abrasive sponges for cleaning Pampered Chef items. Avoid harsh chemicals and abrasive materials that can scratch or damage the surface of your cookware.

What should I do if spots have already formed on my cookware?

If spots have already formed on your cookware, try soaking the item in warm soapy water for a few minutes, then gently scrub with a non-abrasive sponge. For tougher stains, a paste of baking soda and water can be effective. Always rinse and dry thoroughly after cleaning.

Is it safe to put Pampered Chef items in the dishwasher?

While some Pampered Chef items are dishwasher safe, others are not. Always check the care instructions that come with your products. For items that are not dishwasher safe, hand washing is recommended to preserve their quality and appearance.

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