Did You Receive an Email from HO About Your Title Change?

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Discussion Overview

This thread centers around participants' reactions to an email from the Home Office regarding title changes, particularly the timing and personalization of the communication. Many express dissatisfaction with the mass email format and the perceived lack of individual attention from management.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant expresses frustration that the email was sent after losing a title rather than before, suggesting it would have been more meaningful if it had been timely.
  • Several participants note that the email felt impersonal and lacked sincerity, with one mentioning that it seemed like a mass communication.
  • Another participant humorously remarks on the wording of the email, questioning the implication that anyone would want to drop down in title.
  • Some participants share experiences of feeling unsupported by their sales managers, contrasting this with more personalized interactions they had with previous managers.
  • One participant mentions that while they have had positive experiences with their current sales manager, others feel a lack of personal connection with theirs.
  • Another participant reflects on the importance of having a personal relationship with sales managers and the need for timely support to prevent title loss.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness and personalization of communication from the Home Office, with some participants agreeing on the need for more timely and individualized support, while others have mixed experiences with their sales managers.

Contextual Notes

Participants share personal experiences related to communication from the Home Office and their sales managers, highlighting the varying levels of support and connection felt within the consultant community.

Who May Find This Useful

Consultants who have experienced title changes or are seeking insights into communication practices within the organization may find this discussion relevant.

pamperedlinda
Gold Member
Messages
10,156
I know HO is trying to reach out to us more and more these days, but I've been stewing over this email I got earlier this month. Tell me what y'all think. I guess what twerks me about it is that I have never personally heard from her before this, other than the emails about the monthly conf calls. In my opinion, this would had been much more meaningful to me if I had received an email BEFORE I lost my title....like maybe week one of month 3??? It even looks like it was blind copied to a list of people, no personalization at all. I never responded to it.



From: Gilbert, Jan Marie [mailto:[email protected]]
Sent: Thursday, September 08, 2011 3:09 PM
Subject: Want to talk?

Hi-

I got my September 1 reports and see that you dropped down from Director. Do you anticipate getting back soon? Are you stuck on something? Would you like to talk? A special conference call is scheduled for you on Tuesday, September 20, 11:00 am, Central (noon, Eastern). (I'm on the road from the 12th - the 19th and couldn't make it sooner.) If there's something specific you'd like us to address on the call, send me a message and let me know. If you'd like to call me personally, you can let me know about that, too. I'll try to get back with you as quickly as I can, given my busy upcoming travel schedule.

We want you back! I want you back! If it's where you want to be, let's work at making that happen!

Take care!
Jan
 
It was a mass email. It also went to those who demoted from AD to D as of Sept 1. I think the right intentions were there but it was lost (IMO) with the "Do you anticipate getting it back soon" line.
 
  • Thread starter
  • #3
Melissa78 said:
It was a mass email. It also went to those who demoted from AD to D as of Sept 1. I think the right intentions were there but it was lost (IMO) with the "Do you anticipate getting it back soon" line.

I thought the whole thing should have been proof read before it went out....not a sincere line in any of it.
 
You didn't care for acid in the wounds? hehe Sorry - I had to crack a joke.
 
Wow. It does sound a bit weird!
 
[QUOTE
I got my September 1 reports and see that you dropped down from Director. Do you anticipate getting back soon? Are you stuck on something? Would you like to talk? A special conference call is scheduled for you on Tuesday, September 20, 11:00 am, Central (noon, Eastern). (I'm on the road [/QUOTE]

This cracks me up. Like you meant to drop down?! It's tempting to say back, we'll it wasn't my intention to drop so obviously it would be anticipated to get back soon. DUH! Stuck...yes on lack of a team..again DUH! Sorry to those who lost their titles. Hang in there!
 
I don't think I would have liked getting that either, but my guess is that since it is a mass email they probably send it out to people who did drop down on purpose. That happens alot too. People want to leave or don't want to be directors any more and they just let it go.
I would definitely think they would send it out before you loose your title not after.
 
I, too, have Jan Gilbert as a Sales Mgr and find all communications with her totally impersonal. When I was Judy Joel she knew my name - she spoke to ME, her emails we personal. I get nothing at all from Jan. I called her a few months ago for some help with becoming a better trainer for my new consultants. I get NOTHING from my upline director so I was hoping to get some direction from Jan. She basically told me to follow the Guide to Supporting New COnsultants. Yeah thanks Jan for giving me some one on one time. UGH.I can't train my team when nobody has trained me. I hear from my upline maybe 4x a year...if that...and it's usually b/c SHE needs something. And I get nothing from my Sales Mgr. :P
 
We just had Jan here for Director Express last week. She's not my sales manager though... I'm with Rachel.I agree with your comment about sending it out in month 2 so she can help you not lose it in the first place. That might be a good e-mail to send back to her and copy your upline on it.
 
finley1991 said:
We just had Jan here for Director Express last week. She's not my sales manager though... I'm with Rachel.

I agree with your comment about sending it out in month 2 so she can help you not lose it in the first place. That might be a good e-mail to send back to her and copy your upline on it.

I agree. Give her feed back on what she sent and it's timeliness. I have Jan too and agree that she doesn't seem to give individual interest. I also have Cora sending me emails. Sorry if you love her but I find her to be annoyingly frustrating.
 
Well, she DID ask if there was something you want to talk about--open invitation to vent. I have talked to Jan Gilbert many times personally and she is a good listener to me.
 
I have had various Sales managers through the years, but now have Cathy Coccozella and she is an amazing sales manager. Very personalized. I think that for years I didn't really understand the function of the sale managers and that they were supposed to be helping all of us and now seeing how Cathy is focusing on individual goals with us is a real eye opener!
 
I have Cathy too and don't find her personal at all Lynette.... how funny! So it is just like everything else, a personality match or a "click" with someone or not. I think Cathy does a good job, but don't think she "shines". I think the problem with the sales managers is that there is not that personal connecction like you get with uplines. Because the sales managers are not "walking the walk" but just talking.. even though they have been successful field people in the past, it is a different relationship or connection.
 
pcjenni said:
I have Cathy too and don't find her personal at all Lynette.... how funny! So it is just like everything else, a personality match or a "click" with someone or not. I think Cathy does a good job, but don't think she "shines". I think the problem with the sales managers is that there is not that personal connecction like you get with uplines. Because the sales managers are not "walking the walk" but just talking.. even though they have been successful field people in the past, it is a different relationship or connection.

I do as well Jenni and I agree with you. I actually felt more supported by Karin, even though she had such a direct way about her, she still "knew" enough about me to make me think she cared what was going on with my team and I. Cathy is great with the continued recognition but I don't feel like she is very personal.
 
pcjenni said:
I have Cathy too and don't find her personal at all Lynette.... how funny! So it is just like everything else, a personality match or a "click" with someone or not. I think Cathy does a good job, but don't think she "shines". I think the problem with the sales managers is that there is not that personal connecction like you get with uplines. Because the sales managers are not "walking the walk" but just talking.. even though they have been successful field people in the past, it is a different relationship or connection.

It could be the ones that I had prior to her were just not very good, so she seems exceptional to me!
 
This is a very interesting thread. I think it comes down to having a personal relationship with your HOSM... I certainly don't have one with Rachel even though we've met a number of times. She just doesn't remember me. And no biggie... I'm blessed to have a great relationship with my D and we've become good friends. Back when Jo Price was with PC, I had a great relationship with her (and thankfully still do even though she's moved on) and she was incredibly helpful. I just think that the help from them needs to come SOONER rather than LATER. And in 'walking the walk', we are told to contact those who are going to go inactive BEFORE they do so we can coach them through it... they should be doing that with us...
 
  • Thread starter
  • #17
Melissa78 said:
You didn't care for acid in the wounds? hehe Sorry - I had to crack a joke.

It wasn't acid in the wounds - it was the whole generic-after-the-fact thing.

"Hi -"...they could have at least had a mail merge program to add my name.

I understand they have alot going on, but this could have just as easily been sent out in month 2 and would have made me feel more like they were watching and cared.

I have a wonderful NED who works with me so I don't feel like I'm all alone. I passed this on to her too and told her what I thought about it. I just wasn't over it yet and wanted to vent to y'all too! :p
 
I agree for that to have come in month 2 or earlier month 3 would've been nicer! That's good that you do feel support from your upline though.


I just had Director Express today with Jan Gilbert and LOVE her. And the way that email sounded was so different than how she came across with the training! I was amazed with so many examples of word choices she shared at Director Express, and a mini follow up meeting with directors afterwards- and her word choices were great!
 
pamperedlinda said:
It wasn't acid in the wounds - it was the whole generic-after-the-fact thing.

"Hi -"...they could have at least had a mail merge program to add my name.

I understand they have alot going on, but this could have just as easily been sent out in month 2 and would have made me feel more like they were watching and cared.

I have a wonderful NED who works with me so I don't feel like I'm all alone. I passed this on to her too and told her what I thought about it. I just wasn't over it yet and wanted to vent to y'all too! :p

I really wasn't trying to be snarky. I had sent you an email. Trust me - I know how you feel...Perhaps only I felt it was acid in the wound...
 
  • Thread starter
  • #20
Melissa78 said:
I really wasn't trying to be snarky. I had sent you an email. Trust me - I know how you feel...Perhaps only I felt it was acid in the wound...

Oh, I know you were joking and I'm not upset with you about it. I didn't get an email from you though. My email is [/email]
I'm not bitter over it, just peeved at the impersonality while at the same time trying to portray concern....fail.
 
pamperedlinda said:
Oh, I know you were joking and I'm not upset with you about it. I didn't get an email from you though. My email is [email protected]
I'm not bitter over it, just peeved at the impersonality while at the same time trying to portray concern....fail.

The thing that I thought was missed completely with this email (and what I think is what bothered you) is that not only was the email a mass email (impersonal), it was sent too late to avoid the issue from happening. It would like us sending an email to someone who just lost her career sales "did you mean to do that?" really? The email should be sent before it happened so that if possible something could be done to avoid it. I don't know anyone who let's this happen if they can avoid it though. I hope a good percent of those who got this sent her a response. I know she meant well and feedback would be helpful to make her coach better in this case.
 
pamperedlinda said:
Oh, I know you were joking and I'm not upset with you about it. I didn't get an email from you though. My email is [email protected]
I'm not bitter over it, just peeved at the impersonality while at the same time trying to portray concern....fail.

I'll see if i can view msg's from here. I sent it via DS with the "Email" option. I didn't have your email address and i can't always access facebook. I'll find it and forward it via regular email.
 

Frequently Asked Questions

What does it mean if I received an email from HO about my title change?

Receiving an email from Home Office (HO) about your title change means that your status within the Pampered Chef organization has been updated. This could be due to achieving a new sales level, promotion, or other criteria set by the company.

How can I confirm the details of my title change?

You can confirm the details of your title change by reviewing the email you received from HO. It should outline the new title, the criteria you met for the change, and any additional information regarding your new responsibilities or benefits.

What should I do if I did not receive an email about my title change?

If you did not receive an email regarding your title change and believe you should have, first check your spam or junk email folder. If you still cannot find it, contact your upline or reach out to HO directly for clarification.

Will my commission or bonuses change with my new title?

Yes, your commission structure and potential bonuses may change with your new title. Typically, higher titles come with increased earning potential, but it's important to review the specific details provided in the email or consult with your upline for more information.

Can I appeal my title change if I believe it is incorrect?

If you believe your title change is incorrect, you can appeal it by contacting HO. Provide any relevant documentation or evidence to support your case, and they will review your situation and respond accordingly.

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